Cleveland Social Security Office South Waterloo

Cleveland Social Security Office South Waterloo

The Cleveland Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Cleveland Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Cleveland Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Cleveland Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • Search other Social Security Offices in Cleveland

    You have other Social Security Offices in Cleveland

    Cleveland Social Security Office - Lorain Ave

    7517 Lorain Ave

    866-592-1802 More info

    Cleveland Social Security Office - Federal Building

    1240 E 9th St, Room 793

    866-592-1802 More info

    Cleveland Social Security Office - Shaker BLVD

    11601 Shaker Blvd

    866-592-1802 More info

    30 Reviews For Cleveland Social Security Office South Waterloo

    Tiffany E
    The rep is rude and had no knowledge of my account or application. They denied my claim simply because of their lack of knowledge. This is so disheartening and I have never been treated so rudely on a phone call in my life
    Adam Coach
    No response. When you reach them they put you off then keep the line busy.
    Douleur Ame
    Was waiting for a whole hour for an answer and was hung up on when the call finally went through
    Marra (Marra)
    Absolute joke! They say they want to prevent fraud but the only way to do a simple name change after marriage is to leave all of your personal information in a drop box or mail it all inu2026. Prevent fraud? Most fraudulent agency ive ever encountered.
    Jasmine McFowler
    Need to speak to a representative at this location and all I am getting is an off-hook tone. I have been trying to speak to someone for weeks.
    Susana Weingarten
    I understand that the office is closed, however trying to talk to someone for super important informatio has been so bad! every person that I talk to seems not to care much about their job ( which is in reality to serve the public in a clear manner). I just spoke with a gentleman that speaks so unclearly ( I am a foreigner and speak much better than this person). He is sloppy , unclear and seems bored. Any employee of the goberment must help . They are lucky they have a job, yet I won't use this facility anymore....what a real shame......CAN't get the help that a citizen has the right to have. SHAME SHAME
    GoodSumaritan Giving CreditWhen Due
    It doesn't serve the disabled the way that it should with amenities for the disabled. They make you stand and wait long periods of time with no care as to what chronic condition you may have. Its absurd and all of the offices need to be updated with amenities that fit the customers they serve. Better customer service can be applied at well with the correct proper training. Some representatives are very rude and disrespectful speaking to customers as if they are they're parents. Its unprofessional and unethical. Please please do better and take this as a heads up on what's really going on in these establishments.
    The lady acted as if she didnu2019t know what she was talking about when I asked her simple questions it was very frustrating.
    Nicole Dalrymple
    Came in to see if they could give us information on my husbands social security card. We applied 3 weeks before and still haven't gotten it. The woman at the window had a blank stare the whole time we were asking about it. She didn't know anything. I asked her, are you able to tell whether or not its even in the system, is it being processed, ANYTHING? She just looked at us and was like no we have no way of doing that. Sooooo, do we just not get a card?! We just left because I don't think she was even in the same world as us, just stared at us.
    yona pt2
    Ive been trying to get another social security card for MONTHS theyu2019ll always say they sent the application in the mail, they unprofessional! be getting smart! and clearly donu2019t do they job because i still havenu2019t got a new card...
    Sadiku Anubu
    Rude and disrespectful person I had the awful pleasure of talking to today. She acted as if though she was doing me a favor by waiting on me. Reluctant to provide the necessary information. I had to ask every single question. If I didn't ask it was not being volunteered. Not helpful at all. No information was forthrightly given. Very bad service.
    La Tonya Owens
    At an appointment Ms Spencer, she informed us that my daughter would receive her benefits within 3-5 days. After those days expired, the main office notified us that Ms Spencer never completed our case and there were never any payments issued. We contacted the local office who then told me that they could not give out Spencers supervisor's ext. And that Ms Spencer is busy and it could take 2wks for this agent to complete the case. How is it that any supervisor's ext can't be given out to resolve an issue? Very unprofessional service, this leads me to believe that they have little concern for the clients.
    Tyrone Jacobs
    There was not enough paper work given, information that was needed, like the $$ amount a person receive on a month to month retirement benefits. Helpful personal at the entrance, appointment is helpful in time spent there.
    Ms. M. M. Smith BBA
    Make sure you call ahead the day before you go to make a appointment. They are not accepting walk-ins.
    A White
    Talked to 2 different people and both gave different information. 60 minutes wasted. Still dont have ss card.
    Leia Gordon
    It was okay especially when you donu2019t have to wait a over a hour especially for people with a disability like myself seating for long periods of time and even just sitting can be painful
    Diamond Tate
    They mouth is so smart and then they hang up n make you call back I wish I could give a no star
    Ysamere Coaston
    I call no one answers constantly hangs up
    Mia Kya
    Never picks up
    Johnitta Yates
    Customer service rep was very rude but did not have a long wait
    Tracy Boyd
    Easy access, close to i-90, if you do come here, come early...
    Joseph Taraba
    Nobody picks up. Message says call back. What's the use
    Natalia Hobbs
    Very slow and they stay busy all the time.
    Debi Y
    Save yourself the trouble, and go to Lakewood. Staff is rude and unhelpful. A complete waste of time.
    Damika Monique
    Staff is rude, unprofessional, and lack knowledge. Worst location ever.
    Very slow service and not very knowledgeable staff.
    Jeanne Schneider
    Very busy place, sometime long wait.
    Alicia Foreman
    Everyone was nice I was in and out!
    Terrell Davis
    Its fairly quick
    Darrin Rabb
    Helpful people

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