Cleveland Social Security Office – Shaker BLVD

Cleveland Social Security Office – Shaker BLVD

The Cleveland Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Cleveland Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Cleveland Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Cleveland Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • Search other Social Security Offices in Cleveland

    You have other Social Security Offices in Cleveland

    Cleveland Social Security Office - Lorain Ave

    7517 Lorain Ave

    877-635-3546 More info

    Cleveland Social Security Office - Federal Building

    1240 E 9th St, Room 793

    877-635-3546 More info

    Cleveland Social Security Office South Waterloo

    15250 S. WATERLOO RD

    877-635-3546 More info

    30 Reviews For Cleveland Social Security Office – Shaker BLVD

    Joe Gu00ebmer
    Have been waiting to speak with someone for 45mins and counting after the 35th min the elevator music swapped out for dead silence
    Words can not express the level of ignorance going on at this location. I have called twice already, and both times I have experienced very rude customer service. I already know that I am walking on eggshells when it comes to dealing with employees at Social Security, you never know what you're going to get. Geez! The first lady sounded like she was half asleep, asked me for my social and then hung up. I called back and the next operator had NO CLUE how to assist me. Why is this happening? This makes NO SENSE! My goodness. I lost my job due to Covid-19 back in March. IF someone from this office reads this, and you are hiring. Please Contact Me! I would love to work from home; I have a nice comfy office. I also have a college education. There are so many of us who are WILLING and HAPPY to work. THIS IS SHAMEFUL! Comfy Home Office...
    Abdelrahman Abushouk
    The Worst ever. These people do not even understand what they are doing!!nnThey called me to give me an appointment. When I went for it, they said we do not find your name and the agent who replied to me was just so RUDE that he hanged up on me in the middle of my call.nnI am aware of the bad reputation of SSA, but what kind of new low is this?
    Afro Nations
    Everyone else is open except the social security administration office. They say in person is only by appointment but when you call to make an appointment, they tell you your case is not Urgent.
    Naomi Gibbs
    Long wait time. Security guard giving directions as to sign in. Nothing is really clearly spelled out here. Experience counts here.nElectronic board gives you heads up to the next person up and where to go. Very impersonalnAfter an hour and a half I go back give my info with no explanation as to what's going to be done with it. I have to ask. The office in Kansas has not been given my info yet! It's been almost a month.
    How can you close, write on marker board to call the number to the building, we call and it turns into a series of beeps?nnLike. . .is something wrong with the service??
    shannon bailey
    I honestly just called them and I understand they are working From home because of the pandemic or whatever but what I donu2019t understand why are yu2019all so bitter and unprofessional? The young lady Marlene tried to over talk me and then hung up on me Lol please do better I hope she have a better bitter day lol
    Steve Bloomfield
    Absolutely, Positively NO ParkingnAnd, they really have a holier than thou staff attitude, along with a surly security guard.nBut then they're all low-level bureaucrats with enormous power over their clients lives.
    Ann Porter
    They are very bad you can't get through to them and if call to change your addresses over the phone they tell to come in but if some poeple if they can't there or something else put side and respected poeple wish or they might be handicap or in wheelchairs or tell you to go line but somwpoeple don't how to do that and don t like that at all and don't like the way treat poeple the need to change they way or change they way of doing thing
    Faisal Ahmed
    Very polite and helpful people work here. It was my best government experience.
    Bret Pardon Judah
    The is waiting area is very compressed and there are only one or two windows of service open in the waiting area that causes a longer than normal wait time in a facility thats small as this office. I've been to other SS. Administration office's in the Cleveland area and this is the worst and slowest of them all.
    SherylAnnann PughpughPpugh
    Because of the carnivorous this office is closed I tried leaving message I don't know if either message was received for an appointment that was scheduled for today at 11:00 am which I didn't know about until i was left a voicemail
    Ashley Jones
    They donu2019t answer the phone
    Traniece McMichael
    Its terrible youll get better and faster service at the federal building downtown. Don't let the go praises fool you
    ammar alsafadi
    Worst treatment ever. These people are the rudest on earth!!
    feifei cui
    good sevice and patient. wait about 10minutes.
    Min. DeBora Brown Brooks
    When you are patient and respectful, you receive courtesy and respect
    April Alford
    Very long wait.
    Marcia Benson
    Thank you for all your help God
    Mi-Lin Tate
    Excellent Service!
    Charmel Powell
    It was wonderful.
    Rutelia Wilcox
    Kai Legend
    (Translated by Google) Slowwwwwww, but the CS is good.nn(Original)nSlowwwwwww, but the CS is good .
    Charles Gadison
    Johnny Goodwin
    Michelle Belle
    Ae Ae chancharoen
    Lanithea Wright
    Timothy Grayer
    Cynthia Peck

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