Houston Social Security Administration Office Lakes

Houston Social Security Administration Office Lakes

The Houston Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Houston Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Houston Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Houston Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at www.ssa.gov.

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at www.ssa.gov or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, SSecurityOffices.com is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • Search other Social Security Offices in Houston

    You have other Social Security Offices in Houston

    Houston Social Security Administration Office

    16200 Dillard Dr

    866-404-1861 More info

    Houston Social Security Administration Office - STANCLIFF

    10703 Stancliff Rd

    866-404-1861 More info

    Houston Social Security Administration Office - Aldine

    5414 Aldine Mail Rd

    866-404-1861 More info


    30 Reviews For Houston Social Security Administration Office Lakes

    David G (D)
    It was a long line, but the wait is worth it. They keep people 6 ft. apart, lobby waiting area clean and sanitize. The Staff is excellent and professional. It only took me, about 10 minutes for my Case to be resolved. Thanks.
    Isela Yanet
    Very frustrated!!! Been trying to communicate with SS office for 2 months. Called several times with no luck. This last time I gave up on the call after a looooooooong wait. (Over an hour) I donu2019t understand how am I supposed to get a SS card replacement and start working. Please help. What number are you calling to talk to a representative. I tried a couple I found online in their website. Thanks!
    RHudell McMillian
    This is my second time applying for replacement documents for my children. We had a house fire so I had to get everything all over. The first time was back in July. I sent in my documents and forms. I was denied. I reapplied last week of October. I call mid November Iu2019m told give 4-6 weeks. Rep didnu2019t take any information just told me to call back then. I call December 1 today Iu2019m told I was denied again. My documents were sent back to me November 7 and I should have received them by now. Obviously if I had received them I wouldnu2019t be calling. The rep who worked my replacement still have my documents. Had the first rep took the time to look up my information Iu2019d actually know I had been denied. I understand they may be busy but youu2019re getting paid to do a job you should do it fully.
    Bernadette Gonzales
    Don't call you when your appt is scheduled. Called to see why no one called me for my appt. They said on the notes they called 2 hrs and 45 min early and it rang busy both times and that was it. When I was advised to make ANOTHER appt they said they couldn't get a phone appt for me for 6 more weeks!!! When I said I shouldn't have to wait that long since it's not my fault and has already waited a month for this appt and they can't call when they are supposed to...I got hung up on. Then wait 20 min to get through again only for the lady to hang right back up on me when she heard it was me!!!! So here I am on hold for 21 min to get an appt set up and now no one will even answer my call. The people answering the phones are SO RUDE!
    Mobile Guru
    I mailed in my birth certificate and all other necessary documents to get a new social security card for a last name change, and they lost all of my stuff! They contacted me almost a whole year later saying they found my stuff but that I cannot come pick it up and that I have to re-apply all over again! HOW AM I SUPPOSED TO RE-APPLY IF THEY HAVE ALL OF MY DOCUMENTS!?!??!?!
    Brittany Morales
    Amazing Customer Service! Mrs. Acosta was amazing and Security was welcoming and understanding and compassionate to everyone. A totally different experience from the Stancliff Office, which was HORRIBLE MULTIPLE TIMES!!!!!
    Daija Jones
    Dropped off documents for name change December 15th received them back by UPS express December 22. Received new card by usps mail on January 7th .
    sue porretto
    Mr. Gomez worked with me this morning to replace my lost Medicare card. He was knowledgeable, patient , and very courteous. I trust that this review will be shared with him and that his supervisors will appreciate having an employee of MR. GOMEZu2019S competence and customer engagementn.
    Chuy Martin
    Update 04/04/22 NO walk ins . I was told month ago they will open walk ins by april 1st. Apparently not. Make appointment some how. Good luck.
    Gwendolyn Bailey
    Had a phone appointment that was cancellednI was not notifiednWent in person to local officenLady was rudenTried online there is a block and no one could explain whynFrustrated as I had taken a day off from work specific for the phone call
    Tezea McBride
    Ms Johnson was very rude ,cutting me off , using attitude! I need a new location to call the training for employees is horrible!!
    trang nguyen
    My husband, Do Tran would like to Thank Mrs. Acosta for solving his case ( applying his Medicare) when he is in need, effectively and enthusiastically.
    Tiziana Munene
    If you have an option to go to another office, please save yourself the headache. Super rude phone agent (the first two were okay, despite giving me the wrong information, and the third one straight up hang up on me when I tried getting a clarification on my case) and a simple request has taken over a month and the issue is yet to be resolved. The different times I have called and sent in documents, I keep getting different feedback for the same form and it is just an inefficient system all together.
    A Garcia
    I was able to get through someone on my first attempt at calling. Very nice lady over the phone.
    Pooh Baby
    Your no help to schedule an appointment and if your phone line busy we can wait on the line you all hang up
    Angel Pagan
    They also lost all my documents too. Itu2019s been a year now. Had to replace my id. These people should be receiving lawsuits by now.
    Dustin Oliphant
    Rude, unprofessional, and lazy. Spoken to multiple people at this office and all but one of them were horrible representatives of government employees. My wife has been waiting for over two months for her new social security card. Apparently, there was an issue with her passport but no one had the time to pick up the phone or send an email to remedy the situation. They're rude and extremely unprofessional on the phone. We have a meeting with one of their inutile employees in the morning. I'm optimistic that their tone will change when they're not hiding behind a phone line.
    Delores Ford
    Every time I have been to this office the service has been wonderful. Once you get in line the workers will help you to get in the correct one for your needs. Most of all I feel safe when I arrive and when I am leaving.
    Faisal83aljabri
    The officer on the front door today was very friendly. She was very professional and respectful with my wife. Also, the lady who answered the phone today was awesome she was very patient and gave my wife very helpful information. Good work ud83dudc4fud83cudffb
    Gabby S.
    Sent some of my very personal documents over mail and I received them all back within 2 weeks. My replacement card came in the mail a week later. Didnu2019t need to make any calls as everything was done correctly
    Ceaira Jackson
    I understand the frustration of being on the phone waiting for a representative with no answer or response & it wasnu2019t the easiest after I called back three or four times but I had the pleasure to speak with Ms. Adriana Gonzalez an she was very polite and well mannered and help me solve my issue on my replacement card . I would highly recommend her every time . Thankyou again Ms . Gonzalez
    Daniela Medina
    Very rude and unprofessional! The agent that answered my call had a bad attitude from the start. I told her Iu2019m waiting to get my document back from when I requested a new social security card, which I did receive. I told her itu2019s been almost a month and I havenu2019t got my original document back, then she lost it and started yelling and was talking over me. I couldnu2019t get a word in when I asked for a supervisor and she just hung up on me. How sad and unprofessional that people like that work for the government. These are important documents! I called back and asked for a supervisor but the agent that answered that time didnu2019t get me to a supervisor like I requested and tried helping me. Iu2019m very disappointed with their service.
    Claire Kung
    Very efficient!! My experience as below:nn9/21: Dropped off document for replacement SSN card in officen9/27: Original documents sent back via mailn10/4: Received SSN card in mail
    Anh Do
    Very rude and unprofessional. I called the third times today to make an appointment to apply for SSN since I canu2019t do it online and while I was explaining that Iu2019d been waiting for 3 weeks when they said 5 days the first time the agent hung up on me. The first time another agent( maybe the same one today) was yelling at me because I didnu2019t understand her question, my English is not as good as an American but itu2019s not that bad and itu2019s not my fault to ask her to repeat the question on phone. Am I begging for something or do I deserve being treated that way?
    Goodbye Jimmy
    My wife never received her replacement social security card after applying by mail like we were told to do. All we got back was our original documents and the receipt. As you can see from the date in the picture attached, its been several months. We followed the instructions on the letter to call after 2 weeks, and was told to wait.nnOn our most recent call, we were told that the replacement card was never sent. We were told to reapply by mailing in the original documents and application. No appologies given. I understand the difficulties with Covid, but this standard of service is beneath the SSA.nnSocial Security Offices need to reopen and put in place Covid safety measures like the USCIS which is still opened to the public. By staying closed to the public, there is little oversight over SSA employees which has allowed their service to deteriorate. Hopefully somebody is listening.
    Kristen Burns
    Very efficient! Most folks get there early (before 8 am) to line up outside. Nice security folks will sort you into different lines around 8:45 am depending on what you need. For a replacement card (including a name change), you usually get in first. I was out by 9:15 am, very easy with proper documentation. When I left the name change line was empty, so if you are going for a simple replacement card you may be able to arrive later with no issues. Do your research beforehand to be prepared with the right forms and documents!
    Jessica Kuzmin
    I was pleasantly surprised by this office! The line is extremely long, so make sure you have plenty of time before you visit. When I was there, many of us had to wait outside. But the friendliness and professionalism of the staff was great. Even the security guards who deal with crowd control were extremely pleasant. The representative who helped me worked quickly and obviously knew what he was doing.
    Alexander Al-Zubeidi
    Pleasantly surprised! I arrived 15 in before they opened, they had already formed lines. One of the employees started handing out tickets in the lines and directed people to one of 4 different lines depending on what they needed. At 9 AM they started letting people in (security check) and let them continue the line inside. I got served at ca. 9:15. The staff was very respectful and helpful. Something didn't work on my application and she took the time to try again and then it worked. I'm definitely pleasantly surprised at how efficient polite they were, especially for a government office.nnMy only advice is to avoid brining a bag. It takes a while to search them and they let people without bags enter immediately, so they were at the front of the line.... Bring a pen for the form and maybe a book/phone in case the wait does get longer than expected but a bag will only cost you time.
    Eva Martinez Sparks
    My ONLY reason for giving it 4 rather than 5 stars was the wait. It was long but expected due to it being Friday AND it followed the government shutdown. In total, I was in line about 1.5 hours. Once I got to the window it went quickly. Norma helped me with my changes. She was awesome!!! Her personality and attitude were outstanding! If only more people in the service industry could be so welcoming, helpful and in good spirits in spite of the circumstances surrounding them. By the time I left the line was out the door. I was grateful for my 1.5 hour wait. I would go back to this location again. Also, the guard at the front door was very helpful and pleasant!
    Akah Tenjoh okwen
    After calling this office times without number and getting conflicting information , I finally got a hold with someone who actually know what sheu2019s doing.Issue resolved , worried free.nnExcellent quality and customer service. SSA will limit number of daily calls if they had people like yourself.Thanks so much Adriana.

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