Philadelphia Social Security Office Chelten Ave
- Address: 701 East Chelten AvePhiladelphia, PA - 19144
- Phone: 800-772-1213
- Fax: https://www.instagram.com/socialsecurity/
The Philadelphia Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.
Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Philadelphia Social Security Office.
If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.
If you visit the Philadelphia Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.
Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.
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Top online services you might receive
You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:
Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision
Review Your Information
- View Your Latest Statement
- Review Your Earnings History
- Estimate Retirement Benefits
- Check Application Status
Manage Your Account
- Change Your Address
- Set Up or Change Direct Deposit
- Print Proof of Benefits
- Print Your 1099
Frequently Ask Questions at Philadelphia Social Security Office
Can I apply for Social Security benefits online?
Yes, you can do your application at www.ssa.gov.
How long does it take to get a Social Security card?
As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.
How do I change the name on my Social Security card?
You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.
How to replace a stolen or lost Social Security Card?
You can request the replacement card online at www.ssa.gov or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.
Can I schedule an appointment with Social Security through this website?
No, SSecurityOffices.com is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.
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30 Reviews For Philadelphia Social Security Office Chelten Ave
Brenda M
USELESS. Told there was only ONE person in the office that could take care of an error social security made. Told the supervisor would call the following day. Supervisor has been on a three month vacation- never called back and never available to speak to you. I wish they were on a recorded line because then maybe there would be someone who was available to help
Gerald Myers
I was taken in shortly after my arrival and seen by Ms Davis, who assisted me and completing paperwork, she was very pleasant and extremely helpful, I wish that everyone would be just like her. Thank you Ms Davis.
Si Li
4/25/2022, the SSA at Germantown office has opened to public. Allows walk-in services. For whoever needs! Best of luck.
popvision
my experience at this office was pleasant. everyone i interacted with--including the guards--was patient, professional, and knowledgeable. in regard to reviewers' personality complaints, while a good sense of humor and certain other personality traits might be nice, their absence shouldn't distract us from our purpose for being there. did you get your business handled? do you know more now than you did when you arrived?nni couldn't get what i went there for, but i understand the rules and know what i need to do next. it amounts to more work for me, but that's not their fault.
Nikki Monroe
I came in for one little thing there was a 40+ minute wait on line alone, just to receive a ticket to be seen after i sat for over and hour! Women children was running around, it smelled so bad, no hand sanitizer or anything this place was disgusting and the security guards stay on their phones more than they secure the building. This government office needs to do better!!!
Lisa DiGIacomo
The agent we met with was very helpful / very knowledgeable and had a good sense of humor. The office is pleasant looking and has parking nearby. Get an appointment first - we waited over an hour. Agree that the general staff is unfriendly and intimidating - a tense atmosphere there.
Lisa Davis
It's kinda hard to get someone on the phone... So I usually just leave messages and wait until someone calls me back ud83eudd37ud83cudfffu200du2640ufe0f....
Mystique
I gave this a four stars because, customer service representative and gave me great information so I can move forward with my case. But the place is very low staff and a little disorganized. You will be waiting here for at least 4 hours before you go to the back. But otherwise they have a lot of seating and the place is clean.
randolph thomas
I came in was seated and my number called. Went to the area to be seen and in no more than 20min. I was walking out the door with all my business taken care of. The agent was perfect in every way and I couldnu2019t believe how perfect it went. Just saying.
Ms. A.
This place is horrible worst then the welfare office. I see a lot of staff walking around doing nothing talking to each other about things not related to the job when itu2019s a waiting room full of people waiting to be seen. Then if you gotta go they threaten to cut benefits off. I told them to keep the money I just need the insurance for my autistic child. Then if you have an appointment at 9:45am cancel your day cause you will be here all of that day.
Ramona Echols
I have been calling for months trying to speak with someone and they say the same thing someone will call you back and they never do worst Office ever they need new workers that wants to work
Fame Jones
They don't even deserve 1 star. This place new management and new employees. There are 31 office stalls and only 3 employees were working. There were 3 security guards just sitting at their desk (2 at a time) not doing anything but texting on their phones.
Rev.Mrs.Harriet M Snowden-Jackson
Thank God it's there...not every one can get downtown...security is very nice & Staff really cares...I had to take care of business for friend , had no issues at all. I did like the WISSAHICKON office better, it was much larger. However, we need this office .. Thank you staff & Security..!nSo people be GRATEFUL..!
Kate M
0 stars. Refused to allow us to file a form that the SSA regulations state they are required to accept.I don't care what the regulations sayis a direct quote. Folks in other areas have uneventfully filed this form at other offices. Truly a terrible office that does not know how to do their job.
Tiffany Harris
This place is horrid the security guards and customer service reps are very very rude Iu2019m sure if they understood customer service skills and politeness Iu2019m sure the customers will fellow when you dish out attitude when you are working for a professional environment it look bad they need to get it together sad dumbs down
R3sirch Mi (resirch)
I give the fourth star reluctantly only because I'm going through a minor crisis regarding my disability insurance. Still though, the local office team does earn that extra star via their professionalism and setting the proper expectations.
EliJahe West
Spanish lady at booth 10 was very rude and nasty , constantly walking away from the window and being disrespectful to me when Ilightlytapped on herwindowlady you don't own the windows here! Maybe if you stopped your disappearing acts I wouldn't have too. EXTREMELY UNPROFESSIONAL
Samia Monica Cherry
My atempt to navigate the automated system has been extremely annoying and challenging. With a so-called, modern and progressive Government, I should not have to rely on an Antiquated Automated or Computerized System to engage in a common sense and people or human centered dialogue where nonscripted questions and or responses are a requirement...
Terry Jr. Phillip
I spent half a day Tuesday, all day Wednesday, and half of Thursday still no resolution of their issue. I have to return on Thursday. Also submitted a reconsideration and after 3 months no reply as of yet
Doris Miller
My husband and I said it was the worst experience ever. The security people was the meanest people ever. Down right rude would be the best description we could useu2639ufe0f. Horrible human beings as public servants.
Deborah James
They put me on hold for about 45 mins and then the line was disconnected. This is not the first time. Thats why i started calling different number but every time they said i have to call local office. Poor service..
Beixing zhiguang
a nightmare experience. I got every material ready but the white lady just won't do her work. I went to another SSA office and got it solved immediately. What a waste of time! I spent 3 hours here only to get nothing!
K rio
The security lady at the door. Looked like she rather be somewhere else. It seemed as though she hated her job. No good morning to customers..had a bad attitude towards people. I mean who does the hiring. Just crazy.
PE Royalty Family
It wasn't bad for my experience . I got there, sign in and waited maybe a good half a hr and seen. Mr Robinson helped and I was out..
tea loe
Itu2019s bsolutely horrible!!nThe office people treat people like prisoners and wait four hours at least.nnIt should change!nnI was at te other offices and itu2019s not like this at all!!
Russell Seay
I just tried to call and make an appointment with the social security office and they hung up in my face i don't appreciate that.
Teodozia Galchin
Five stars for Patty. High professional person.nShe easy solved my problems in the best way
Maurice Baker
All social security offices suck. This particular location can't type routing numbers correct at all, so double check EVERYTHING you do there or expect delays with your payments.
Catalin Florea
Clean, well organized, personnel well trained. I had to apply for a copy of my social security card - no problems.
Moulangerie Brown
I legit called this place 25 times in a row and someone picks up and hangs up they are horrible I hate them and everyone needs to be fired and new staff they do not care
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