Suffolk Social Security Office

STAFF IS ABSOLUTELY WORTHLESS AND DO NOT CARE ABOUT CLIENTS!!! They use the security person manning the door to communicate to clients at door! They are lazy!!!nnWhy are you not seeing clients and scheduling regular appointments??? Why are people not allowed to just come in to your office??? HOW LONG WILL YOU USE COVID-19 AS AN EXCUSE!?!? The rest of the world is moving on!!! If you are too afraid to properly do your job GET OUT OF THE WAY and let someone competent take over!!! Leadership/Management needs to get a hold of this situation and fix it!!!! This is a public service AND THIS SUFFOLK OFFICE IS FAILING MISERABLY!!!nnPhone system is DEFICIENT! The system will automatically disconnect the phone, forcing people to have to call back repeatedly to speak with a live agent/representative. The system is also set up in a way that it will make beeping sounds, making customers wonder if they are still on hold to speak with someone...all this while holding for unreasonable hold times! FIX YOUR PHONE SYSTEM!!! You are the Social Security Administration!!!nnThe staff is working from home (at least that is the excuse), which may be causing the issues. WHY ARE PEOPLE WORKING FROM HOME AND GIVING CUSTOMERS SUBSTANDARD SERVICE?!?nnSydra Monroe was helpful until she got tired and probably had to go attend to personal business (since she was working from home) and told me that she was not able to help anymore and to call back! Call back for what?!? I already have you on the phone! She practically hung up on me, regardless if I had further questions or not. Hope her personal appointment went well. In case anyone wants to verify, this happened on Thursday, 17 March 2022, she had to run off and hung up the phone at approximately 2 :45PM, when she was supposed to be assisting me.nnService is disappointing and from the other online reviews, it seems like the staff is not customer service oriented and in serious need of new management!

I have tried to get ahold of them on 4 separate occasions. I have tried different days of the week and different times. After sitting on hold for 15 minutes each time, the system hangs up on me. The website says the office is closed to the public, so if they canu2019t be reached by phone either, what exactly are they doing? I would love information on how to get business handled at this u201cofficeu201d.nnUpdate: They may not answer the door or the phone however, I received my Social Security card within 3 weeks of mailing the form to them. Considering some locations take 3+ months, I would like to give them credit where itu2019s due.nnBut please, fix the phone situationu2026

SSA made an error on my mentally son's medicare card. This cause my son's medical insurance lapse. He hasn't had any medical insurance for 9 months. Medication monthly bill is between $400-$500monthly. Correction put on priority. First for 30 days, next for 15 days and now we are on the next 15 day cycle. Still no results. Ive been given the run around for 3mo byween mainSsa office and Suffolk office.

Omg these people never answer the phone u call all day and get put on hold or hung up on I don't understand why it takes a month for a social security card and they're response time is ridiculous. When I did get someone they are not nice told me it's a backup due to COVID so you just got to wait okay but a month for something that normally took a few days.

Everything they said about this office is true they are great!!! We spoke with Mr. Pearson and he clarified our situation and solved our problem which first looked like a disaster . He was very kind and caring and I am quite grateful to have been given the opportunity to get him on the phone Five Plus stars!!!!!

If they had 0 for this place believe me they would get it!!! Why don't the city officials go there and see what the hell is going on. Oh I forgot, they are to busy trying to get reelected. They are definitely not working for the people of Suffolk.

This is one of the worst offices we have ever dealt with. They lose paperwork and then when my wife tried to file an appeal for her disability we called to make sure they got it they said yeah itu2019s an a pile with other paperwork some months went by and we noticed the appeal didnu2019t get submitted and we called back all to have them say oh we donu2019t have it resubmit the appeal and by this time the time limit has elapsed to submit the appeal and they said and I quote. Oh well I guess you will have to reapply. I have never seen a more lazy office than this office. Itu2019s better to go in person and actually take picture of you handing the paperwork to them. I wish I could give zero stars.

I had to go to the Social security office and was dreading it. I had only visited the office in Norfolk and wasn't looking forward to returning. I searched for other local offices and read the Google reviews to see what others had to say and to see if there was another local office with better customer service and environment. Based on the reviews, the Suffolk office ranked the highest. They reviews are spot on! Upon entering, the security officer greeted you and asked how he could be off service and answered questions like he was happy to be of assistance. The office was clean and quiet. Once checked in, there was a 10 minute or less wait until you were called up to get initial information before you were actually seen. The service agent was professional, knowledgeable, and cordial. That can be challenging when dealing with the public sometimes. I was in and out of the office in 40 minutes. I'm willing to take that 30 minute drive to get that type of service.

Called in and waited on the phone for a hour just for their automated system to hang up on me. public service is nonexistent here.

I have sent out my information to these people 3x! . They Have lost my information I have sent with my ssn , driver license, and Birth certificate. This was the first time ! . Second time I sent it again they said I need a copy of my parents birth certificate which didnu2019t made sense ... now I have sent that and now they are saying I have to send just only my information !! . Like seriously I sent all of the proof and they really canu2019t no just change my year of birth!! Now this will be my fourth time sending these. I just want my money!!!!!

If I could give a zero I would. I dropped off a Medicare application three weeks ago and no one can find it. I'm two weeks away from retiring and having no health insurance and no one can tell me the status of my application.

Called to determine what I needed to do to File & Immediately Suspend since I'm full SS age, still working, and wanted my benefits to continue growing until I needed them--or age 70--and the ability to do this will end on 4/29/2016. SS Official I dealt with had heavy accent, had difficulty understanding what I was asking, and said she knew nothing about this but would check and call me back. Never did.

Waited an hour and a half... Finally had my number called and the man at the desk was rude and would not give any time to do anything, answer his questions, provide documentation etc. Said he was too busy to help and I needed to sit back down and someone else would help me! Perfect example of another government employee not wanting to do their job and being a jerk to everyone they come in contact with!!!!

I had to wait over an hour, but the employees were pleasant and helpful. Suffolk branch was more organized and helpful than Newport News SSA for certain.

I was told I would get a call back twice after not getting my birth certificate and license sent back to me. I still do not have my documents I'm assuming they were lost in the mail but I wouldn't know because I still haven't received a call back! Extremely disappointed

I cannot even describe how much better this office is than the Norfolk office. I was in and out in 20 minutes and every one staff member I encountered were as nice as they could be.

The employees was great and very helpful,just those iron seats seats you wait in like to killed me

12 total windows....2 open...our federal government at work.

Try to get their early in the morning. Otherwise you will have a long wait.

Staff and Security personnel were very Professional.

Service sucks . Needs to fire everyone of those freeloaders.

Polite courageous staff clean and professional office

Always kind and helpful

Very well ran office

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