Sandston Social Security Office

Sandston Social Security Office

The Sandston Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Sandston Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Sandston Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Sandston Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Sandston Social Security Office

    T G
    Everyone that works in the sandston office is rude especially the guy! They have no clue about customer service ! They talk nasty to you and hang up in your face. That office needs to be shut down. I called to change my sons payee to his father and they told me I couldnu2019t change the payee because they couldnu2019t prove he was his father. Are you kidding me! My sons father name is on his birth certificate. I called the 1-800 number and they reassured me that I can change his payee to whomever I chose so why canu2019t the sandston location understand this! They are downright nasty!
    Hollie Aboussourhra
    I went here today for a name change after marriage. I had an appointment and did mobile check in upon arrival. I was seen on time, and was in and out in five minutes. I will go here for any future SSA needs. The representative that helped me was knowledgeable and got everything done quickly.
    Opoku Sampson
    All the workers here are rude, from the security guard to agents. They have zero customer service experience. This office needs to be shut down or change all the workers here.
    Kim Davis
    Nobody will answer the phone. I was on hold for 20 minutes then disconnected. I wish I had a job where it is acceptable not to answer the phone all day.
    Sandy Nye
    I had waited for a month for my phone conference appt. They did not call, and I was prepared and waiting 30 minutes ahead and after set time. I spent an hour+ afterwards trying to get through only to be kicked out by automated system stating all representatives are busy, please call back at a later time. After 5 attempts I finally got through to a human voice only to be put on hold, then disconnected.
    Lyea Davis
    Called to make an appointment. While the phone service is better at this location than the others, woman on the phone was still Rude.
    Jazmine Allen
    If you can help it, please do not do business with this office. They hardly ever answer the phone and no one has provided me with clear information.
    Office isn't available for in person appt however that information wasn't available online. I've been calling the phone number provided however it says theyre too busy and disconnects my call. horrible process, especially knowing i have no other options but to repeatedly call this number.
    Kim Rossbach
    I have called 2 times now.....the 1st time, I got a rep on the phone, she took some of my information and then I was disconnected.......I call back a 2nd time, and I am put on hold for 15 minutes and again disconnected!
    Katrina Heim
    Friendly on the phone. Fast to pickup. Cant handle disability dds claims unless you live local. They can do ss cards and stuff for non local I believe. Better than the newport news service and worth the drive I hear.
    Stephen tengbeh
    Some of the staff here donu2019t know or understand what they are doing. I came for a replacement card with my wife, presented proof of residency, a letter from USCIS. (I 797 ) and the document clearly states that this letter and her expired green card should be presented to prove legal presence or employment verification. But Mrs. (HARRIS)denied the document and claimed it doesnu2019t show expiry date. But it clearly states itu2019s legal for 18 months after the day of the expiry Of the original card as proof. She wouldnu2019t let me speak to supervisor. Frustrating! Frustrating.
    James Winston
    The place opened up at 9:00 am, I got seen, and was out by 9:15 am . The lady at the window was very friendly and took care of what I needed to get taken care of . Some things that may have helped were: 1-I was number 5 or 6 in the line because I GOT THERE EARLY; 2-I had my paper work filled out BEFORE I GOT TO THE OFFICE; and 3-I had ALL OF THE PAPER WORK needed . I took everything that I thought that I might need because I didn't want to take any chances . Also, a line starts forming outside of the building a little after 8:00am but, they don't open the doors until 9:00 am . The only thing that irritated me was this elderly white guy who kept track of who was in front of who in the line . I didn't say anything because he was elderly but, I thought to myself We're all adults and everybody is here for business . Nobody is trying to cut anybody so we don't need a wannabe line monitor .But, that doesn't have anything to do with SSA and everyone else in line was nice . So again, this is a good office . Just get there early and try to be prepared for whatever it is that you have to do .
    jodi gibbs
    I went on a Friday, at mid morning. The office was busy, but not unreasonably so. The security guard, and staff were friendly, helpful and efficient. I was in and out in 30 minutes. I had been to the website ahead of time, so I had the required documents and forms already in hand, which probably helped the process.
    Joe Leahy
    This office is very busy . People from entire south shore use this location. I found the staff very friendly and efficient. Most of your simple Social Security actions can be done on line and save the trip.
    Cheryl Walls
    Arrived at 9:30 on a Friday. At 11;09 they had called back about 7 people. Full full waiting room. Trying calling last week to make an appointment. Held for 55 minutes. No one answered
    Disability Advocacy Frances Motley
    If you have been in need of assistance from SSA you will no doubt have a tale of horror to report...GO TO THE SSA IN SANDSTON. You can go to ANY SSA office for assistance and THESE folks are WONDERFUL!!!
    Bucumi Donaciano
    Currently we are busy, please try your call again later.
    MalSha Johnson
    Customer service rep was rude and incredibly unhelpful
    Keisha Thomas
    Security guard was nice but the worker that i had was rude to the max he treated me as i was bothering him was not concerned about my situation or helping me
    Latrima Wright
    They give you the run around no one take responsiblity for their mistakes. They treat as if your life doesnt matter.
    Yesenia M.
    Absolutely rude, not only the Waterford, Midlothian office but the toll free number as well.
    Patrice Jones
    Takes a long time but nice people once you get a window.
    Mark Davis
    Excellent office to work with. The representatives are very knowledgeable and very helpful to answer all of your questions.nThanks
    Elizabeth Skibby
    The hours posted online are incorrect. I had to drive 40 minutes to get there just find out they were closed. It was incredibly frustrating and inconvenient.
    Colleen Hague
    Thank you Miss Harris for going above and beyond in assisting me.
    Katrina Nelson
    Security guard was very pleasant but the worker was extremely rude and inconsiderate
    Jerusha Hartzell
    Rude employees. I was treated like a huge inconvenience. I'm so sorry you have to do YOUR job.
    Debbie Maupin
    Some of the Staff is very rude over the phone when you call and get answers
    Martha Willliams
    Fast and efficient. No wsiting
    msShortcak Gayles
    Too much change not happy

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