Roanoke Social Security Office

Roanoke Social Security Office

The Roanoke Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Roanoke Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Roanoke Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Roanoke Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Roanoke Social Security Office

    Alisha Donigan
    This is thee worst business around! They wonu2019t open the building up to public because supposedly Covid when every other business has opened. You canu2019t get nothing you need, you can never get anyone on the phone it is horrific! They rob so much money and wonu2019t even get a decent phone system. You just hold! Donu2019t hear nothing while holding donu2019t know how long your gonna be on hold nothing! Also who told you people that as grown ups we canu2019t save our own money for retirement? We donu2019t need anyone to babysit or hold our hand to save our own money for retirement! Iu2019m so over Americau2019s robbery of the people! I have been trying to get my 2 yr old social security card since last yr and still struggling to get it! Itu2019s crazy! There is no reason that this building is still shut down there is no more huge crisis, they should be open to the whole public at least 2-3 days out the week! It is completely unacceptable. Who ever is in charge should have been fired a long time ago! If the DMV can open, schools are open daily then what is the problem! Itu2019s nothing but excuses on top of bogus excuses and they need to be held accountable! ud83dude20 Open the building that is it that is all! Enough is enough! Iu2019m really suppose to send all my life info through the mail? Seems as if everyone is tired of the run around! As a business owner myself this is not how you treat people nor run a legit business this is not how you serve the very public who are paying your paychecks! Itu2019s tiring, stressful, depressing, causing mental anguish and maybe they wonu2019t get it until lawsuits start coming in. Which indeed they should. ud83eudd26u200du2640ufe0f
    Birdy Freeman
    They're extremely underfunded and understaffed, but always as helpful as they're able to be and really nice!nMake sure to always call them a few hours ahead of your appointment to confirm and check in; and if you haven't gotten a call back on something, call them at least an hour before they close!
    Jonathan Gendron
    We went in May 2022 (without an appointment), and all of the staff were both very nice and efficient too!nnContext: We arrived at 845am, parked in the 1 hour street parking, and were first in line. If we arrived any later we may have faced a significantly longer wait (since only 4 windows were open at a time).
    Liberty Mutral
    This place is a hit or miss sometimes you get lucky and actually speak to a NICE ! And Patient person and other times the workers are rude and snobby and are no help at all which is your freaking job lol you work with the public.. yu2019all really need some improvement ud83dudc4f so I absolutely agree to the other 1 star comments because itu2019s really sad how this business treats people and people probably wouldnu2019t cuss you and diss if yu2019all were better . ud83dude0a
    0/5 stars. Something different happens every time I call. First was the disconnected line tone, second was ringing for a few minutes and abrupt hang-up, third was an automated service but when I pressed zero to speak to someone, the auto-voice said that my call could not be completed and it hung up. How am I supposed to contact SSA if I CANT CONTACT THEM?!
    I wish they would move to another location. There's never no parking for the handicap. Who's bright idea to move it downtown?
    Crissy Hutto
    They don't answer the phone and then when they get tired of hearing it ring they leave it off the ringer during operating hours!!! fire the whole staff and hire some people that do want to work!!! please!!!
    Andrew Kendall
    Horrible attitudes and customer service. They wouldn't speak to my partner because the women on the phone said he didn't sound like a man and is not a man. Discrimation if you ask me. Knowing the rep this place has doubt they care about this incident anyway just wanted to let everyone be aware of these people.
    Kelsey Diehl
    Building is still closed to the public and canu2019t get ahold of anyone when you call! Itu2019s absolutely ridiculous!!
    April Lynn
    I really cannot believe that they are still closed with no plans to reopen anytime soon. They want You to send documents through the mail as far as me and just needing a simple name change they want me to send them my drivers license. Which I will not do. I think they need to reevaluate and start opening back up to the public again because not everything can be done over the phone and sometimes you like to see people in person and not wait on the phone for two hours
    V Bella
    This has hands down been the most stressful office to deal with- Iu2019ve dealt with Ms. McGill and another male representative and itu2019s been nothing but stress which is contributing to my disability.nI literally have to hang up due to -talking over me/cutting me off and arguing.nI understand this job could be stressful but working from home for almost 2 years should make up for it.nThis office literally treat you like youu2019re less than human.nI love where I live but, Iu2019m most likely going to have to move out of state or another part of Virginia -due to the treatment from this location.
    Katherine Pollard
    Need to open office, appointment make over the telephone if you miss the call , you have to reschedule which can be up to a month for another appointment ,so you better stick by the telephone they could call earlier or whatever
    Fe Weakley
    Very disappointed making a call because whoever this people answered my call and they just hang up on me.GOD BLESS YOU
    bonnie chittum conner
    I just had the rudest woman hang up on me. I'm trying to get a copy of the amount of benefits I get per month for 2020 and she's trying to tell me they can't do that and I'm looking at the page on my computer and it says print this page at the bottom . I know why I can't , I don't have a printer but I have no idea why she couldn't or wouldn't . If you don't like dealing with the public find a new line of work .
    Princess Rain113
    Open @ 8:30 am - 5pm. Estimated wait time to speak to someone .. 2hours 45 minutes and counting. Continuously taking money from recipients checks. I was supposed to have $97 taken from each check until an over paid month had been paid back. I was supposed to go back up to $944 a month after June. NOPE .... Now theyu2019re taking over an additional $200 for Medicare .... Iu2019m 26 .... Iu2019m not old enough for Medicare ..... Canu2019t seem to get anyone to answer the phone. Canu2019t help but feel Iu2019m being messed with intentionally. FBI and Federal offices in Washington is my next step. These people are legitimately stealing.
    Jessica Arnold
    I went in on Friday at 1:30. I only had to wait 5-10 minutes for my number to be called. I brought the correct completed form to get my name changed. It took the employee less than 5 minutes to process my paperwork and then I was out the door and on my way.
    Iron Husky
    I am a payee for an SSI recipient today I received a letter exclaiming that I had cashed multiple checks for the month of Jan 2021 this letter show no evidence as to why this claim is being made and only that if I have evidence (which I do) that they are wrong in this claim that they will u201c allow me to present the evidence during a review hearing and after some debate will then send me a letter with there decision u201c but until then I can FEEL FREE TO START SENDING THEM $1300....these people are the laziest worst most incompetent group I have ever seen and how they all still have jobs makes equal question The Who are there superiors
    Laura Hall
    I just got off the phone with a worker and I feel so heart sick , I was just trying to get my son's information updated, by the time I got off the phone, I felt like I was talked down to and felt so degraded because I could not get her to understand what information I needed so I have a phone appointment, but don't know. if I should even try again ! I just want my son to be able to survive,
    cortesa braddy
    Got in and out within 30 mins
    Frank Whittaker
    The representative I talked to was friendly and very professional. He told me what to do and everything he told me was accurate. Great experience for talking to a government agency !
    Debbie Lyall
    Most of the staff are nice, however there are are few that are not! How or why these few unacceptable people work at a facility where they're supposed to help people with disabilities is bewildering. You work with the public, be kind!
    Katie Douglas
    Went in for a name change and was done in less than 30 minutes. If you have the proper documentation ready it will go well. The woman who assisted me was friendly, helpful, and efficient.
    Bammy Abati
    A sweet spirited woman attended to my kids and I. And subsequently my wife.nI love the way she attended to us.
    Valerie Jarrell
    Polite but not very helpful. I was told they don't have the man power to help fill out any paperwork. So if you are needing help, you are out of luck. Basically, if you are trying to get or renew disability, you will have to do everything on your own.
    Doris Mullens
    You canu2019t get through to obtain information needed
    Cortney Falcon
    No help whatsoever! Keep spinning me in circles. Referring me to do this and that because they don't what to do the job they are being paid for.Not long for this system to self destruct
    Dave C
    i had 5 minutes of recordings to listen to before even being put on hold for over an hour to speak to a rep. this is just not acceptable
    Brunilda Orellano
    i have been on hold for over two hours, worst services ever, I had a question about my check and tried to find answers on line, but that is just as bad.nwhat is wrong with this process.
    Dan Taylor
    42 mins. on phone . lady comes on repeat ssn 6 times, then told me system was done , pitful jed just pitful i called the man trump
    Jessica Thompson-Lashus
    My mother was approved September 15th of 2017 and they have still not sent her any of her payments and we are about to lose our second home. They don't care at all

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