Scranton Social Security Office

Scranton Social Security Office

The Scranton Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Scranton Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Scranton Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Scranton Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Scranton Social Security Office

    Loureen White
    Never answer the phone left several messages then the office to close to the public due to Covid appointment only but you canu2019t make an appointment if they donu2019t answer the phone then you call the 1(800) number they give another number that just rings but quick to stop peoples checks and not notify them at all this is ridiculous you have to fix this office they follow no guidelines
    Ana Coffey
    I have been trying to simply schedule an appointment for over a week!nLike every other government entity, they do not care, they don't want to work. Very nice treatment to the people that pay your salaries with their taxes!nUseless
    The worst SSA office to deal with. Some of the people that work here are unprofessional and nasty, don't answer the phone when you call and let's it ring constantly, and when they do eventually answer they hang up on you. You can call and call and leave a message for them to return your call and they don't.
    George Jones
    Brian was so very helpful on the phone the other day, he was so enjoyable to talk to. He just made my day. Itu2019s really hard in these unprecedented times to smile, but Brian sure did help. Thank goodness for him and his service
    NasD Cong
    They don't answer the phone for a loooong time. When you do call, the automated service holds you hostage by talking about everything except why you called before they get an agent. It's difficult to understand the foreigner's deeply accented English.
    stacie lynam
    I finally after calling 10xs got a person her name was Dora I was so happy to hear something I hope I was on with a legitimate person because I gave her all my personal information so Iu2019m not feeling so good about that though ud83dude29
    Ryleigh Black
    Called 3xs this morning and someone picked up and said nothing but you can clearly hear the blasting tv in the background of the news. This is a joke!..They put you on hold for a long time just to play this game. Not impressed!
    Tom Gunn
    Been on the phone for over an hour can hear the TV in the back ground. No one side anything been waiting over 4 months for a replacement card for my child.
    Daniel Clark
    I went there to provide information to set up widowers social security benefit. I had all the necessary paperwork with me and I was in and out within 45 minutes including the wait time. The individual I worked with was efficient and provided me with all relevant information to set up my benefit. I was very happy with the experience.
    Carlos Abreu
    Some lady at this office was speaking to me like I own her something. After over 15 calls trying to reach them.(Unprofessional)
    You are allowed in the Oppenheim Lobby at 8:30 am. There is very limited seating inside the lobby if you arrive early. The visitors that arrive are courteous and allow you to go in the office in the order you arrived in the lobby, not by how close you get to the door! Visitors are attentive to that, so please, do not try to muscle your way to the admission door at 9:00 am. Respect everyone's time as they respect yours.nThe staff are efficient, attentive, and kind. They quickly handled both mine and my wife's accounts. It has been a friendly experience each visit.
    Baby Huey AKA Squad Goals
    Dennis Silvius
    I have called this office 5 times in two days left 3 messages for Jennifer no call back. I have been hung up on 2 times. I have a simple question and for some reason I cannot get thru. A gentleman answered to times and before I can ask my question he transfers me or hang up. When I did briefly speak with another gentleman he pulled up the wrong file then when he saw that he had done that transferred me.................I dont know who is running this office but this is poor customer service...............................
    Christina Snowden
    Finally, after 8 or 9 attempts to call this place, I get an answer. ud83dude21
    Patti Boyanoski
    I had to take my wheel chair bound, 84 year old aunt to the SS office in Scranton yesterday. Although the wait was long, I found out why when it was our turn. Walter greeted us with a genuine smile . He was very kind, understanding , professional. He went out of his way help us. I had a follow up question today and randomly ( nothing is random) had the pleasure of working with him again. He actually remembered my Auntu2019s case. I would recommend scheduling an appointment so the wait wonu2019t be as long as ask for Walter!
    Crissie B
    This particular office has made so many mistakes on my husbands SSD claim this past year that we have had to fill out numerous reports that are incredibly time consuming. If you can avoid this office, I highly recommend you do! Also stay away from Robert in this office he lies right to your face.
    I have called my son's case worker 25 times in 7 days and have not once gotten through to her even with her direct extention. Her message says to leave a message and she will return my call... Hasn't happened.nI CONSTANTLY HAVE ISSUES WITH THE LOCAL OFFICE IGNORING MY CALLS.nEMOYEES SEEM TO BE INEPT.
    Tracy Peirson
    No one ever answers the phone. It's voice mail hell. No response from using the on line forms either after 2 months of waiting.
    This is the most unhelpful people i ever had to deal with
    Lady Elizabeth
    Put in three disability claims got denied each time there are never any representatives when you need assistance they are rude disrespectful and terrible I have a mental disability yet they still do not even take the time to look into your case they are unkind and overlook everything your treated like a number not a customer or applicant I have bi polar depression and disorder yet they fail to see this on my applications and refuse to help me had to get a lawyer and do everything myself itu2019s terrible and nerve racking
    Jeanne Jarrow
    I call to ask for something. They said ok, but never deliver. I need to know about my daughter's ssi, told to come to over only to be there for hours. Same result, nothing done that I have ask of them.
    Just called three times and the lady that answered was nasty towards me and told me she's hanging up on me and this is Scranton for you.
    Tasnim Shams
    Worst service ever! Took 2 weeks to give an emergency appointment and another 2 weeks to give ssn card and still waiting.
    Gary Roberts
    Super easy. Sign in on the computer... just a 10min wait with the other people also in the waiting room. Was getting a replacement SS card.
    Tracy Mallon
    Nice employees and I didn't spend a lot of time, just sitting and waiting and wasting my day away.
    Alexander W Clark (Alex)
    I needed a new Social Security card and besides a relatively long wait everything went smoothly.
    john fischbach
    The staff at this office have always been friendly and helpful
    cansee. animationes
    Place and people are horrible. Lack of professional curiosity and knowledge are rampant among the employees.
    Lena Flores
    It fast in and out I always go after 3pm so no headache
    kenia gales simmons
    Worker is not good with returning phone calls...have a case still open..have one to answer them!

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