Altoona Social Security Office

Altoona Social Security Office

The Altoona Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Altoona Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Altoona Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Altoona Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Altoona Social Security Office

    Jessie Sue
    I give him 0 STARS!! The customer service man named Eric was very short and rude with me and didn't want to answer any questions unless I asked a couple times and didn't tell me anything I need to get my benefits back while applying and that I'll be getting a letter in the mail. Well that doesn't answer any questions I have.nI am beyond disappointed and very frustrated with the way he spoke to me! So rude, arrogant and ignorant as far as I'm concerned.nDon't ever try to talk to him or ask for help because he just ignores you or cuts you off in mid sentence!!nI don't know but he needs a serious attitude adjustment!
    Rebecca Jamison
    I called atleast 10 times before I finally got to speak to someone. The person I spoke with was very uninformative. I had to ask questions and wait for half answers. The person was not the friendliest or the most helpful.
    Jessica Stauffer
    I called and called til my call went through. The young girl was very polite and informative of what I need to bring and do to get my name changed to my married name.
    F U
    On hold for 1hr 44 minutes!! You are now closed! I called at 2:10 pm! It's 4:05pm! Disgraceful!
    Stevi Weaver
    No one ever answers the phone. When a representative come on they hang up on you
    Sheryl Burkett
    Kept getting hung up on. Would hold for 20 minutes and get disconnected. Terrible service. Waist of time.
    Eda Montgomery
    Yes I need to change my name to my married name. I have called Altoona office twice and both times they hung up on me after waiting a long time for them to answer. I tied the 1-800 number and they hung up on me. You wait forever to talk to someone just for them to hang up on you. Poor service.
    zeroxia zeron
    Worthless picking up the phone when you really need them for something really important especially when you need them to create an online account
    Kristin Seiler
    Walked in and waited for about 30 minutes before my number was called. Ms. Ferguson was extremly friendly and helpful. Because she knew exactly what she was doing, my visit at the window was quick.
    I am Bumbalawski
    There sometimes is a wait, but most of the time, it is not all that long. They have been helpful every time I went up. Two things need to be remembered here. One is they have only so many people working there and most cases are complicated. Two, there many people coming in there that are just simply impatient and trying to milk the system, causing problems for those who actually EARNED Social Security.
    Joe St. Clair
    The directions ended before I arrived to my destination, how do these guys get paid to do nothing!?! My taxes get wasted on them. An the attitudes leave a lot to be desired. Who is in charge of hiring these people and how do I contact this person to tell them that they're doing a very poor job.
    Ronnie Ray Jenkins
    Incompetent, limited knowledge of laws regarding birthright citizenship. Failure to conform to privacy laws, taxpayers are forced to explain their cases at a window while a huge audience of people are sitting behind them eavesdropping on every word. Many different answers to the same request presented to the national office who informed me 3 times what documentation was necessary to acquire social security numbers for my United States citizen children who are entitled to have social security numbers. It's an obvious case of the left hand not knowing what the right hand is doing.
    Eat black angus
    Totally incompetent. Horrific service hung up on me twice. Something needs to be done here. Had no problem at Johnstown
    Jeff K
    I can see 6 employees yet only one working. Full of people yet 0 hurry to get people moving. You can't ever call this place. They need to hire people who work. Oh wait they don't have to get paid big money
    Heather Oldham
    3 windows to help customers...nOnly one open.nPlan on a long wait so bring a book and a sack lunch although the sign on the door says no food or drinks.nToo bad if you have children you have to bring for the loooolong wait! No playground. Lol
    Had to wait 30 minutes via phone....but put it on speaker phone and did my dishes as I waited. Susan was wonderful, answered all my questions that I could not get answered on line. Very satisfied with the call.
    Mark Glinskie
    They are a professional office and treat everyone with respect. I have found them only very helpful and have taken my daughter there. I have never waited to long and she always behaved well there.
    Robert Hans
    Horrible woman just yelled and hung up my phone while I was politely stating my situation.She said I have called before which is ridiculous because I DID NOT.People are already going through hardship during COVID.Why can't we be patient and less selfish and more sympathetic for others uff1f
    Angela Miller
    They don't have the phone number to this office listed correctly. We shouldn't have to call an 800 and deal with the run around when we've already been talking to people at the local office.
    Best,cleanest,and nicest workers in a goverment buliding I have ever seen.
    Susan Goldstone
    Showed up on Wednesday at 11:00. Closed. Supposed to be open til 12. Internet didnt say closed either.
    Gloria Kelley
    11:45pm this happen ones out Altoona PA come here I'm paying for this & want small portionu2713
    Scott Carroll
    Very nice worker's never had to wait long
    Gloria Kelley
    They are so helpful ud83dude0a
    Su Phar
    Very friendly staff.
    Michael Lambert
    Fast and friendly...
    Gloria Kelley
    Good people!
    James Stephens
    Brad Clark
    Yousef Abuljadayel

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