Gastonia Social Security Office

Gastonia Social Security Office

The Gastonia Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Gastonia Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Gastonia Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Gastonia Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Gastonia Social Security Office

    Terrie Hall
    I have never had problems with this office. It's small but efficient. If I were in NC I would go there.
    Ashley Walters
    They don't answer the phone, after it rings and rings and rings they choose to disconnect you rather then pick up the phone to assist you. They are really taking advantage of thispandemicand not assisting the people who need it the most . Called 5 times today so far wait on hold around 30 mins while it just rings then suddenly it sounds like someone picks up the phone and instantly hangs up.
    Andrew Halford
    After some issue at a branch in South Charlotte we decided to come here instead.nThe service was much better and the whole process was so simple. Thanks to this branch for their help and if we ever need to visit a social security branch, this will be the place.
    Christopher Jamison
    The worst!!!!! Nobody ever answers the phones and when you do get someone they donu2019t know anything your asking about. Iu2019ve been told my case worker will give me a call and itu2019s been 2 months since Iu2019ve heard that.
    escilda carpenter
    i called today and the gentleman over the phone was professional, friendly and efficient! Thank you so much!
    Kitten Baylock
    I have been trying to get an appointmentbto change a representative payee and have been given the run around for over 2 weeks, one guy I talked to was the rudest person I have ever encountered there. But today I sooke with a Mrs. Harris abd she called me back in 5 minutes with an appointment at 11 am today. Thabks for your quick work maam, I know I was frystrated on the phone and you were still very courteous and helpful.
    Blonde Mcillwain
    Called 5 times today They hang up the phone on you. No help at all
    Karen Funderburk
    They are so friendly and quick! I spent less than 30 mins, once trying to change my last name after marriage. Later that day, I took my sister to get a replacement card and they were just as quick the second time. Definitely recommend.
    Hans Hilgenstock
    Needed SSN for an Intern from Germany working for my employer for 6 months. I was prepared for a couple of hours waiting time -- but what an amazing surprise.nExtremely nice and helpful staff, from the security guard, to the officer at the reception desk and the most wonderful lady at the window -- everyone deserves 5-stars.nAnd the best -- we were in and out in less than an hour even though we had at least 20-25 people ahead of us.nI can only recommend this office.
    Leigh Pafford
    I am new to this state and needed a new social security card,since mine was misplaced. I was so impressed with the professionalism and courtesy of the employees. They couldnt have been more helpful or pleasant. Not once did they make me feel dumb or like I was wasting their time,a refreshing experience at a government office. I had no appointment but was in and out of there in less than 35 minutes!
    ShawnTerria Camp
    Poor customer service, if i could give zero stars I would
    Cristie Detter
    I just needed to drop off paperwork and had to type in ss# and take a number and sit and waitnWas there over 30mins and still not close to being able to hand paperwork to a human or just leave it there. I had to leave. This papers are important. And can't turn them in. Wow! Could have put a place on the kiosk that says turning in paperwork or short visit.
    Devin S
    For the most part I've have very helpful people. Very few I've spoken with have had attuides. The gentleman who helped me today was by far the most helpful person I've spoken with.
    Tisha Adams
    My daughter received a rude call from one of their people. Daughter half sleep trying to look for information she needed for her premie baby and the woman was really rude.
    Brittany Covington
    I went to get my social security card for my newborn child because it never came in mail at birth.. At this particular office, I had to wait over 4 months because it couldn't get verified . I went to Charlotte and got it in two weeks. The lady at this office was horrible!
    Angela McGowan
    Absolutely the most effective and friendly government office I have ever been to . Super well organized , helpful . Not to mention fast . Always in and out in less than an hour.
    Jan Sherman
    This place is a well oiled machine! I arrived at 9:15 am on Monday and was out the door at 9:45am! The staff is highly professional, friendly and efficient! Thank you so much!
    Emily Stephan
    The office was incredibly busy, but everyone was very helpful and the service was fast! What I thought would take hours from the number of other people in the waiting room took about 20 minutes.
    Charlotte Damone
    I was there today and the line moved quickly it wasn't over crowded and the lady who helped me Mrs Anthony was so nice and helpful. I'm so glad I went to this location instead of Charlotte omg. Charlotte is so crowded it's unreal.
    Joyce Ludwikowski
    I was there to file for my Social Security. I was processed within an hour. Ms. Nance was informative, very professional, and a pleasure to deal with. Highly recommend this location.
    Joshua Ragland
    I haven't gotten my 1st or 2nd stimulus check in I draw social security income every month
    Som Saythany
    I live inCharlotte but always come to this Gastonia location. They are great and fast!! Wish the Charlotte office would be this goodud83dudc4d
    Andrea R
    Was dreading going and getting my name changed but I got there around 3pm and was out about 30mins later. Everyone was friendly and helpful!
    Shelly Roberts
    They will not answer phone
    Terry Long Sr.
    Nobody here will answer the phone, the phone rings for about 2 minutes then goes to a busy signal, same thing over and over again, sorry service if you ask me, the local number is absolutely useless here!
    Yvette Hoffman
    Wonderful place, friendly, informative staff and always very pleasant. Guard at reception is an extremely nice person and very helpful.
    Humberto Zuluaga
    Awesome service. From the moment I arrived the security guard was very nice. And the agent we talked to was top notch.
    Roman u201cRomau201d
    Well site says there open but it's by appointment only so...
    Denise Wilson
    Love it but I wish they would stay open from 8 to 5 tho
    Ciblena's Cleaning Service
    This social security office is quicker than most and I was able to get in and out of there.

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