Franklin Social Security Office

Franklin Social Security Office

The Franklin Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Franklin Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Franklin Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Franklin Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 27 Reviews For Franklin Social Security Office

    Kirby Phillips
    Fabulous customer service!! I called them with an error made at another Social Security Office and they fixed it while I was on the phone with them.
    Beverly Buffington
    I can't express enough my gratitude to Steve who helped me straighten out a problem where my Part B had been mistakenly dropped (when all I was trying to do was verify my street address, not drop B) After weeks of trying to get this resolved with the Birmingham office, Steve in Franklin fixed it over night! Thank you for caring, Steve! Shame on the Birmingham office who didn't even read my letter and still has not acknowledge my $31 priority mail I sent. Thanks again Steve!! Good to know there are still great employees who care about others!!
    William Almond
    He was well renowned in his job, very very knowledgeable & extremely helpful to me I would like to talk to Chris anytime!! He is on top of his job and that's a wonderful thing this day & time!!! Thank YOU Chris you deserve a raise, sincerely W.R.ALMOND
    katherine smith
    I called to find out what I could do to get a replacement SS Card bc I really cannot send in my driver's license. I went over and above sending EVERYTHING I was asked to send. I called and was told they didn't receive my information the told it was lost, then talked to supervisor Chapman who said she denied me and sent everything back except my original signed copy of my Medicaid card. I was told that Mr Smith the manager would calle back.I doubt he received the message. Sick to my stomach. Scared my ID is being stolen from inside. Also they lost the medical file my attorney sent in for SSD. No explanation, just I'm sorry. Please help Me. Smith. Thanks Katherine Smith.
    Amanda Naylor
    I had a few issues with trying to get my new social security card due to getting married but, Steve answered the phone and was a huge help to me and resolved the issue within 15 minutes! excellent customer service .
    Reuben Moore
    Get there by 3:57 p.m. or be locked out. They will serve everyone in line who is waiting. Bureaucratic log-in, state your purpose and take a number system actually works to everyone's advantage, and you get to sit down and do something else (read, text, etc) while you wait. And you will wait; only one open window when I was there, and the issues of people in front of you can be quick or lengthy. Server was professional, friendly and helpful. Location not convenient to Sylva or Murphy, but better than going to Asheville. Don't bother calling the toll free number; the forty-minute expected wait was right on the money, but who can listen to electro-pop that long, with continually being thanked for patience when you are not? And it's the national center, not the local office that you have called. Use the website if you can, although that's what I tried first.
    Monica Painter
    These people are great! Every single one of them has been so helpful, professional and my calls were answered within minutes. They all went above and beyond my expectations.
    Christina Baird
    Through COVID I was under the impression it would take weeks and weeks for my information to be updated and mailed back...I was wrong. Franklin office had it back in just days!nThank you so much!!!
    Mohammed Alzarqaa
    Good luck trying to get an appointment here.
    Nancy Lee
    Absolutely the best Social Security office I have ever been too! Nice and not allot of people making noise. Very clean and cutious
    Minnie Rholetter
    I would not give this place any stars cuz they suck that bad cuz they kick ppl off the premises with out cause when ur not doing anything but paying ur own money to come play pool or bowl just because a employee does not like u and lies on u when u did nothing to them this is the worst place to go to have some laid back fun I would advise going to the fun factory at least they let u have a better time with ur friends and family or if u want to drink go to a bar a good one is mixers at least going to one of the two places u can have fun and not get kicked out for no reason
    Cpt Noobz
    They will answer all questions professionally. The wait time is not too bad. The staff is very helpful.
    Very helpful, friendly, professional staff. Provided documentation I needed and wasn't a very long wait time to receive assistance
    Marcella Godbold
    Needs to be open on Saturday's for a half a day, they need to open one in Murphy Nc, cause people are not always able to go to Franklin Nc...
    Cheryl Dimaggio
    Very helpful people awesome group of employees
    Dawn kirkland
    Never had a problem with the ppl. They tell me everything I need to know.
    They don't answer their phone so if you need help you need to drive there. Murphy, NC
    Maureen Welch
    Very helpful & fast.
    Jennifer Lincoln
    They are very nice
    Tisha Garita
    Diane Dodson
    Travis u201cTazu201d Zepeda
    Dale Wallace
    Dustin King
    Misty Garcia
    Michael Price
    Brandon Fenoglio

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