Staten Island Social Security Office

Staten Island Social Security Office

The Staten Island Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Staten Island Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Staten Island Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Staten Island Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • Search other Social Security Offices in Staten Island

    You have other Social Security Offices in Staten Island

    Staten Island Social Security Office

    1510 Hylan Blvd

    800-772-1213 More info

    30 Reviews For Staten Island Social Security Office

    Kenneth Battaglia
    I've been calling all day in hopes to make an appointment. Please answer, it is time sensitive!!! At the very least let me leave my # for you to call back, or let us book with a calendar online. So many easy fixes to this 19th century problem. The govt is always so behind technology....
    Vladislav Yegay
    The worst place Iu2019ve ever been too. Security guard is obnoxious. Doesnu2019t help at all, doesnu2019t answer your questions and completely ignores you.
    Nick Weber
    Awful customer service, genuinely some of the worst Iu2019ve ever seen. Calls donu2019t go through and when they do The representative hangs up. Would give this place no stars and feel awful for those contacting them due to the need for assistance.
    Al Sellin
    I have been trying to contact the SS Administration now for over a month, to no avail. I cannot log into my SS acct. due to lack ofone time security code. It is impossible to retrieve it. I cannot get a human to deal with my problem, and the automatic services are no help either.
    Basem Tadros
    Security guard have no mercy for seniors let us waiting in line for more than 80 minutes
    Michael Mccormick
    I would first like to thank miss.Papio . I called the s.s building first due to pandemic procedures. I was on hold for a long time due to a high call volume. I was already annoyed as soon as she answered she was very polite well spoken very resourceful answered all my questions promptly and asked if I need any other help and that I understand everything I needed to do. The service she provided was better than service I had in the past going there in person.nnThank you
    Alex Zhong
    In 9:30 out 9:43 the people work there is very helpful and nice
    John Healey
    People need to be informed that this Social Security Office is being renovated. I believe the expected completion is the Spring 2020. I recommend making an appointment since the waiting room has seating for about 30 people. I had to stand for about 30 minutes and I had an appointment. The temporary location is adjacent to the carpet store on 2389 Richmond Avenue. This was the only sign which informed me about the new location.
    William White
    This office has always been extremely helpful, either in person or on the phone.
    Rachael Bulla
    You are told not to drink or eat by the security guard. She sits eating and spitting out her sunflower seeds. She did it the whole 2 hours I was sitting here. You are also told to take all phone calls outside in the hallway or stairwell. Although the security guard answers her phone and talks while she is working and in the waiting room. She took multiple personal calls. Waiting room is packed wall to wall with people. No sitting room. Standing room only. If possible do transactions online and stay away from here.
    Thomas Cianci
    if i could give zero stars i would. the so called workers at this office are lazy, inept, unprofessional, uncompassionate & rude. i had been receiving disability benefits since mid 2006 because i suffer from congestive heart failure. i came up for re-certification of my disability benefits in early 2016. since then i was down at this Godforsaken office at least 6-8 times! constantly harassed & frustrated by them. these lowlifes botched every attempt i made to continue to receive my benefits. letting my paperwork sit in a file cabinet for 3 months, when it should have been put into their computers immediately, etc. suffice it to say, these evil people got what they wanted & took away my benefits. i am now struggling even worse than before. you would think with the pitiful amount of money they were giving me, they wouldn't have missed it. now they are billing me for $10,000 i supposedly ''owe'' them.
    Kim Devito
    I went to this office at 9am this morning. I sat there waiting for 45 mins. When I was finally called I went to the window. Even though I waited my turn and had all my documents I was told I had to go home and call for an appt. I told the man I had all my documents. He told me I had to call for an appt. I returned home and called. They gave me an appt for Jan 10. It is Nov 15th. They then told me on the phone I didn't have to wait that long I could go to the office with my documents at any time! Such BS! They know they are supposed to see you when you go there but they turn you away any way! Going back tomorrow and demanding to see a manager. Don't let them tell you that you have to leave and make an appointment!
    Natalia Woloch
    This office needs better staff. I came in December 2016 to drop off papers, just to find out the following January my papers were never filed. The woman who 'helped' me in December was rude, nasty, impatient - everything you wouldn't want from someone to help you with your social security matters! I dropped off the same form in the middle of February, and I just got a call recently (end of February) asking if I had filed the papers. WHAT A JOKE! How long does it take to simply direct some papers into the correct bin?? I'm giving this place two stars just because the wait time isn't super ridiculous. Maybe I just jinxed it and next time I'll be waiting in line for two hours! Wouldn't be surprised.
    RoseMarie Iosue
    I would give zero stars if I could. First off, the security guard is the rudest woman I have ever met. She is suppose to be there to keep you safe and help if needed. You try to ask her a question and she cuts you off mid sentence. ATTITUDE! Second I was there to declare my father deceased and they messed up and declared both of my parents deceased. My mother having to deal with being a recent widow now has to deal with all her bank account being frozen, credit cards canceled...etc. because SS says sheu2019s dead. Itu2019s unbelievable how people can get away with doing their jobs so poorly.
    Ans Mian
    Nobody answers the phone. Ends up hanging up on me every single time. Even if I call early.
    John Orts
    I went to schedule an appointment and waited there 3 hours! The place is a zoo. Over 40 people waiting and only one window open to assist people. Finally sought attorney to do SSD application.
    Hani Milad
    I only wanted to ask the receptionist a quick question she refused to help me saying I have to get a number first, with a room full of people! Just tell me yes or no I don't need to wait 2 hours to get that!
    Bella Chantella
    Waited 2.5 hours today with a toddler in a room that was small, and felt like a sauna. Security officer was not helpful. No where to sit for about 20 people. No phone use, no eating or drinking....very hard to sit there for over 2 hours and stare blankly at the wall.
    John Catalano
    Terrible wait. All I needed was a replacement ss card. Waiting 1 1/2 hours, and now there is only one person at the window - 1 out of 4 windows. Great.
    Ben Yu
    Help my mom apply Medicare, file everything online at November and the next day bring all documents wait 45 minutes let them make a copy and wait until February still didn't receive anything, so I call the 1800 number found out they didn't file anything want me bring documents back to here, and again today is March 12, check online on status still Nothing have been done...nWhat the hell those officers doing?
    Marina S
    I had some trouble getting all my information set up with the office. Yury Bass ended up assisting me, and he resolved all my issues. He was very helpful and professional.
    Alena Rakhman
    One person working while 30 people are waiting. Do they need people? Are they hiring? This is absolutely ridiculous. I also want a job where I get paid for not working.
    kelly tringali
    Had an appointment at 3, no one was in the building . How does that make sense ?
    Michael Figueroa
    it was quick, easy , everyone was respectful and kind, it wasnt very packed and I felt comfortable
    Marwan rady
    Worst social security office in nyc went to a asian gentleman over there he is rude and dont know what he is talkin about wasted 4 hours of my life
    Giuseppe Capillo
    The staff is great, That female security guard is a total bit**, always has a attitude on her.
    janine villanueva
    Rude staff. Very poor administration.. they need to add more staff. Have to wait 2hrs just to change my status. Office is too small.
    Security guard there is very nasty, yells & is rude even to elderly and even to the people who don't understand what to do she a miserable women and needs to be removed...she was also rude to me because my newborn at the time started crying.
    Anthony Cicero
    Be ready to spend a lot of time here with ugly strangers. That was afightfor me, to earn my ssn.

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