New York Social Security Office

New York Social Security Office

The NY Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at NY Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the NY Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at NY Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • Search other Social Security Offices in NY

    You have other Social Security Offices in NY

    New York Social Security Office

    755 2nd Ave At 41st

    800-772-1213 More info

    New York Social Security Office

    4292 Broadway

    800-772-1213 More info

    New York Social Security Office

    650 East 12th St

    800-772-1213 More info

    New York Social Security Office

    345 East 102nd Street

    800-772-1213 More info

    20 Reviews For New York Social Security Office

    Anna Green
    Horrible customer service. They pick up and phone so itu2019s completed on their end and completely ignore whatever you say and remain silent. They stayed on call with me and I heard breathing and someone obviously there on the other side of the line but completely and rudely ignoring the entirety on what I was saying. Absolutely 0 words exchanged besides my own which were ignored while the person on the other end was making chewing noises and typing noises. Absolutely unbelievable. This isnu2019t the first time, this occurs every time I try to call them.
    Omi Dreamer
    I'm absolutely afraid into going into this office. These associates in my opinion are organized criminals that hide behind the government. I've already filed a complaint with the Office of the Inspector General and looking for a higher authority to investigate my account.
    Sooz Fitzpatrick
    If i could leave minus stars i would. Been trying to call since December to change my address and obtain awards letter for city voucher renewal. I could lose my apartment. NO ONE EVER ANSWERS. I cant do online bc im locked out ( 4got password and a new 1 mailed didnt work). Why so many complaints and nothing has been done. What do they do there? The (non) workers are playing with peoples lives. Very depressed and dont know what to do smh
    Hussein Mosally
    We went to apply for SSN. Security said only by phonenWe read on the gate go to 123 William st then upon arrival there they said Monday is closed but on the wall they mentioned it is opening Monday to Friday
    Dr.T G
    Needs better management over the phone reps and system. Also need to do a better job organizing prompts and ensuring reps are doing their jobs.nnThe telephone intro is unecessarily convoluted (I think the shortcut to speak to a person is 2, then 0), and it should give an idea of how long the hold times are so customers can decide whether to hold on or call back later. Also, repeat the phone number for the SS Fraud.nnTo make matters worse, although the recording says calls are recorded for training and courtesy, reps seem to mute calls then route them back into the queue. Happened at least 12x, while on hold for almost 20 mins. The clincher, my call was automaticly disconnected at the 20 min mark (for long wait times).
    Oksana Lit
    No one do their job there, playing games. Perfect job, every month vacation. And only promises I wil do it next week, we will call u. And nothing. Already 6 months like that.
    Joy Handler
    i was told to make an appointment and cant get anyone to answer the phone.nIve been doing this for 40 minutes now.
    Salma Sharaf Alddin
    Worst service ever they keep you hole on line more than one hour plus if you go there they said you have to made an appointment when you call they said you have to send your originals then they get you back to the first step to do appointment were they do not reply
    R D
    This has got to be the best social security office you can call. You don't have to wait long for them to pick up the phone, Their representatives know the rules better than the ones at the general number and do everything quickly and efficiently and answer all questions. Wish all government offices were like you.
    timothy mulholland
    Poor work ethics , I called and paid online sent in forms 2 time's to get a replacement card and never received anything!
    Susan Lang
    During the pandemic I needed to apply for Medicare part B. I called the office a few times and spoke to the most pleasant and helpful women. I never waited more than a minute or two for someone to answer my call. Dealing with this office during this hard time was a wonderful experience. Keep up the good work.
    R K
    I hate it so much here at the midtown social security office. They hang up on me, staff keep telling me my case is drag for a long time as if to spite me ... they're very disorganized. They may need to realize that their donut and coffee can wait a few minutes. Or go back watching Maury, I don't know.
    Dion Belegu
    Unprofessional, idiotic staff. Worst in the world, hope they all get fired.
    tanya jones
    I have been calling the # to this location since last week, and each time I think I am about to get serviced by a representative, they play on the phone! I can hear them in the background, and they never did address who they are nor did I get the opportunity to speak with anyone. Something has to be done regarding this matter. The only thing I want and need is another copy of my social security card.
    Delia Justiniano
    I would love to give a negative zero stars especially for the agency workers, but thatu2019s not a option! They need to learn how to be more professional and communicate better to us. There two security guards in the building. The Older security guard very welcoming and willing to help you check in. Goes beyond his job to help you. His more then just a security guard. His like a customer service rep as well! Second security guards seat down at the desk and does nothing but play with his phone half of time. When he does help he is extremely rude and lazy. For a government agent office. It should always feel welcoming from all. If you walking in be prepared to wait for over 2 hrs!.
    Samuel Hougie
    That awkward moment when you wait 3 hours for your number to be called, after being told to go to your nearest Social Security office to update your citizenship status on file.nnu201cWe donu2019t do that here.u201dnnConvenient that they have a stack of flyers directing people to different offices. Other people (with other issues) have been leaving the office without being seen, as well as leaving the place in tears.nnTruly bureaucracy at its worst.
    MissIndependent 808
    I went to this Social Security office location early in the morning several years ago. In fact, i got there around 8:45 AM. Here i am sitting there waiting and expecting to wait forever and a day, since that's what most Social Security offices make you do, but in this location, i only waiting 15 minutes for the woman to show up behind the window. I requested an application from her and she wasted no time giving the application to me. I was in and out fast. Now that i think about it, maybe i should come to this location more often. :)
    Kathleen Langan
    There is no way on earth to make an appointment with a human for this location. The phone number gets you a recording that tells you to call between 7 am and 7 pm M-F, even though you're calling during those hours. There is nothing on the website to get you through to someone who can set up an appointment for you. Everything directs you to the phone number, which tells you to call back between 7 am and 7 pm M-F, even though you're calling at 9:10 on a Wednesday. It is possible they're in a different time zone, for example, Guam. That would explain everything, because they don't actually tell you the time zone.
    Ashley K
    They only process retirement benefits here (no name change or any other services). Thought I'd save someone the time not making the same mistake getting all the way there just to be pointed to the 123 William Street location. Their website says you can take it to any SSA office which is misleading.
    Truth V
    Utterly ridiculous? Refused to hand over basic forms that can be found online becausethe claimant had to come in personeven though they said over the phone that it would be fine to send someone else. Whoever answers the phone is a professional, but the women at the windows are all terrible and don't know their own policies.

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