Paterson NJ Social Security Office

Paterson NJ Social Security Office

The Paterson Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Paterson Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Paterson Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Paterson Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Paterson NJ Social Security Office

    Raymond McNamee
    Although my overall experience with trying to get answers from Social Security was very time consuming, two SS associates in the Paterson, NJ office, Mr. Perez and Ms. Singh, assisted me with professionalism and understanding. Both understood the urgency to have the application reviewed and approved. Mr. Perez set up the interview phone call for 3/21/22 and Ms. Singh called be to conduct the interview to complete the information needed to have the application approved. Ms. Singh also followed up on 3/22/22 tom make sure I was able to access my Medicare number on the My Social Security website so I could proceed with applying for my supplemental insurance for Medicare.nI would like to thank both of them for assisting me in such a professional manner.
    Msz Hellfyre
    No one answers the phones. Someone got into my mom's online account and changed her direct deposit information. She has no money for March unless someone at this office picks up the phone so I can change it. I dread having to go to this office without an appointment. My mom is unable to walk.If someone would just answer the phone.
    Doris Salter
    My son's has not received his benefits since May of 2021. It took 4 months to narrow down what documents were needed. First it was just one document which I submitted. Called a week later for a follow up to then be told that more documents were needed. I submitted a second time. I follow up again after that one month later to then be told that there was nothing in the fax. They didn't receive it. I faxed everything over again this time twice just to make sure they get it. I end up following up a 3rd time and this time they have it. I figured ok. My son's benefits are going to be released. NOPE ! This whole ordeal went on from May 2021 to August 2021 just to get that established. Here we are into the new year and nothing. I heard the offices downtown have been up and running again so I will be down there tomorrow with all the document in my folder. The same documents that's been sitting at someones desk for the last 7 months.
    Ann Digiac
    My mom has been trying to call this office for DAYS. No one picks up, I tried calling after the first ring I was hung up on. Why can't you make an appointment online? And why can't you make an appointment in person when NO ONE PICKS UP THE PHONE. RIDICULOUS. Awful service and a backwards system.
    Susan Chandler
    Theserviceis a disgrace. Does anyone there really work? I called and left a message. They said they would get back to you in one business day. It took 6 weeks. No lie.
    Ghazaleh Hadji
    Their system either hangs up after 2 rings or no one ever answers. They don't call when there is an appointment and I'm still waiting for my grandmother's medicaid plan that should've come first for 4 months now. Risking her health.
    michelle harper
    The fact that Iu2019ve called 30 plus times and no one has answered shows just how disgusting these workers are. This place really needs to get rid of the people working there and hire more professional people who know what a phone is
    Judy Brogna
    If I could post negative stars I would. For the Paterson, NJ location the phone just rings and rings, the automated person hangs up on you sometimes after 30 minutes other times at the 60 minute mark. Complete bureaucratic nonsense that any government agency closed to public as these employees need to be accountable but appear to be getting a pass. It's a disgrace that tax money is being wasted like this.
    The Tailgators
    What a cruel joke this place is. Why publish a phone number if you refuse to answer? And you have the BALLS to ASK for feedback?!! Proving you are as stupid as you are inconsiderate. Worst part is, you are paid to service the most vulnerable people in our community... you are truly heartless. Shame on you.
    A W
    I have called three days in a row and have not be able to get anyone. You call, youre put on hold for 30-45 mins then your call is ended. Youre not given the option to set up an appointment online. This is disgraceful and unacceptable service.
    I have not got no check for a years and I have been try to reach to call them NEVER pick up the phone and I left message NEVER call me back !! this is terrible job they still get paid for sit in office for not help us so unfair !!.. NEED TO FIRED THEM !!!!!!!
    My original application was in 2019 covid slow it down but I was eligible for back benefits last thing was open an account to release the money that was like A year ago still didnu2019t receive anything and no is answering the phone
    Farhad Sherzad
    The people in this office absolutely not professional at all and at times, they act like they will provide you benefits from their own pockets. I have been asked to send some docs and i was given option to either fax it or mail it and i faxed my docs 3 times and each time i get answers from them after calling more than few times just to get someone telling me oh we didn't receive it. And i would ask please provide me another option to get the docs to you guys and they will say just fax it and i am frustrated with them repeating the same thing. In the mean time i would get mails from them saying please send those docs or your application will be denied. I don't know how to deal with them. I wish they would give me the option to drop the docs in person. If there is a way to give them half star then i would do it. Very very ud83dude1e
    Mike Bauer
    After going through a series of prompts, the audio message says that everyone is busy and disconnects you. At the very least, one would think that a person could leave a message for a callback.
    Daniela Arias
    I've been trying to make an appointment for more than 3 weeks and they never answered the phone. They answered once and told me that someone was supposed to call me and they never did. I'll probably lose my financial aid for school due to them not answering.
    Ravi Sheladiya
    Nobody at the Paterson office picks up the calls. I have been trying to call them for days waiting for hours just to speak to someone about getting an appointment but nobody picks up the calls. I have called them 100 times in last few days but nobody picks up the call and I have to wait hours on the phone. Paterson office is the worst. Please do something regarding this as i am not the only one having to face this issue. There are millions of people living nearby that office. I wish there were negative star ratings I would have been more than happy to give this office one.
    Matthew Perosi
    Getting an appointment with them during COVID-19 was a little challenging. I had to tell my store 2 times to the same person over the phone before she got approval for me to make an in-person appointment. After I was approved for an in person appointment I had to tell her my story a 3rd time so she could take notes.nI had to gather a lot of documentation to bring with me, which was annoying, but I understood the need to prove my identity.nI waited 3 weeks for an appointment. Once I got there the appointment was very smooth because I had all the appropriate documentation.nItu2019s never easy to deal with SSA, but thankfully they did give me all the correct information over the phone and I arrived with all the right paperwork that was needed for my case.nIu2019m giving 4 stars because I had to tell my story 3 times on the first call, which was pretty annoying, but otherwise they did their job correctly and Iu2019m satisfied.
    Nicole Cannici-Dorfman
    If I could give this office less stars I would. I should have known from the start when one of their agents was yawning on the phone that my experience would be nothing, but horrific.nnThe amount of times I had to call, wait on hold (get hung up on after 45 minutes of being on hold), to tell the same story over and over again only to be told that a supervisor would call me back within a day and never countless.nnI have been trying to change my last name for the past four months, but because of the filing mistakes made by this office and zero follow-ups, I have yet to successfully do so u2014 they told me not to do anything until a supervisor called....since my first call in January u2014 Iu2019m still waiting on that call.nnI would not suggest this office AT ALL!
    Rocky XR
    Not Even a star. All truth no lie, point blank.nI called for my ssn, more than a month I didnu2019t receive no reply. And when you call them after wait 15 minutes, phone rings and Hang Up.nnCall for Appointment- They arenu2019t giving you.nnMail the application and Original but no guarantee you will get return 100%nnEmail: Autoreply only or visit to the job done.nnAll excuses No Services. Itu2019s more than a month when the lady from SSA told me she sent the letter, I donu2019t think USPS take one month to deliver in the same city area.nnGive me an appointment like MVC, Let me visit, verify my info, and Job Done!!nnThank You.nnBut they have the biggest excuse COVID-19, I wear mask, I got vaccinated, what else we can do more.nnPaterson people are suffering from SSA office in here. All are upset.
    Mario rivera
    I wish I could give them a negative star. They donu2019t answer the phone and youu2019re not even able to leave a message.
    Zach u201cZ-Money-Z-er0u201d Salem
    No one answers the phone these guys are pathetic I waited on hold for 20 minutes and called back multiple times, nothing.
    Susana Santana
    Everyone at this office is rude. They hung up the phone on me twice. I needed to send them original documents via the mail because they don't let anyone inside, and I've been waiting 3 months to get them back. No one can help me. The supervisor wont call me back. I call everyday for someone to help me, and no one knows what they are doing. They keep blaming the pandemic, but its already May. Everything is opening up again. I need those documents back ASAP!
    Vanessa Tineo
    This office needs reorganize themselves.. First it will be a miracle if you can get someone on the phone.. Second I requested a benefits letter for my mom and after 3 weeks of not receiving it.. I attempted to call for a week straight. NO ANSWER. On hold for 18minutes to then be told from a recording they are busy.. I called the national SS number and received the paper a little over a week later. Then I received the Paterson letter 1 day later. I reside in Paterson and it took a month, maybe more.
    Arlette Rosario
    They work very slow and donu2019t have any respect for anyone they look and act like we are no one. They suspend your case saying that you didnu2019t not fax and itu2019s not truthfully.
    Joud Joud
    They dont answer the phone calls. And they dont work on your cases.
    Isaac Rhema
    The federal security personnel discriminated against me and even threatened an employee of the SSN office not to talk to me. This is sad. I made a complaint to their manager and he said he will start an investigation. If there are cameras in there, please look at it for April 23rd 2021, time: between 3:16pm to 3:30pm. And Iu2019m a disabled navy veteran. These incidences are very sad.
    John Steines
    My wife sent in paper work to change her name we got back the returned documentation almost 6 months later for them to have spelt her last name wrong. When she called to follow up and get help. They said that it was there mistake but she had to resubmit everything and hope for the best. They had such a terrible attitude. Itu2019s sad during these times the lack of empathy or even consideration for their mess up.
    Juan Ghiorzo
    Terrible, 100% horrific experience. Miss Singh who works there hung up on me because I asked to speak to a supervisor when she became rude over the phone. Once more, good job Murphy.
    Lazar Kaplansky
    Had an appointment by phone for 1:15PM - they never called. Tried to call the office - impossible to get thru. So much for service - BAD BAD and one more time BAD
    Tasia Rhodes
    If I can rate 0 thatu2019s what you would have gotten NO ONE ANSWERS THEY JUST HANG UP ON YOU

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