Hoboken Social Security Office

Staff is friendly, but not helpful with processing documents. In my experience, electronically stored documents arelost,the wait list for an emergency appointment does not exist, and no one ever contacts you back. If you call, although it states the wait time is 15 minutes, you will be waiting for a minimum of an hour. Not sure if it is simply not staffed appropriately, but not recommended.nnI submitted for a name change, through certified mail, signed by A. Javan on September 16, 2021. I received mail from them on September 20, 2021 that they stored the attached documents electronically and returned my documents. I never heard back from them or received a new card with the correct name. When I called, they stated they had no records in their system. When I was forwarded to Supervisor Gallo, she disconnected the call without answering. I have called back every few weeks, talking to other staff members including Ms. Acosta and Ms. Ortiz, only to be told each time that the supervisor was emailed and that I was put on awaiting listfor an emergency appointment to resolve the name change. I've yet to receive a call or email back, now in January 2022.

I had to wait 30 minutes after my scheduled time to get to speak to one of the workers. Then she was telling me that I didnu2019t fill the form correctly because I put my first and last name together. I asked her please show me. She wasnu2019t able to. Then I told her on the line 3 of the form thereu2019s no dividers. And then she told me that my name was already corrected on my SSN card. I showed her the SSN card that I have. I am not sure why she had to make a fool of herself. If I donu2019t need to change my name, why would I even need to come in and waste my one hour to see her? At the end, she told me that I need to put my name on my mailbox. I was like why and itu2019s a privacy concern. She was like I donu2019t care thatu2019s how it works. I am speechless to the gov employees. I really hope that I donu2019t have to ever come here again in my life.

I mailed my sonu2019s documents to the Social Security located in Jersey City, I did mailed the requested documents with sufficient time that way his benefits wouldnu2019t stop. After almost 45 days, I received a letter that my sonu2019s benefit will not continue because I didnu2019t comply with sending the requested documents, which I did !nI got so sad, and stressed about it, I started calling Jersey City SSI office, the line rang, and not one answered. All of the sudden I thought about Hoboken SSI office. Ms. Acosta answered the phone in the third ring, and as soon as I told her my situation she was so professional, and kind. Then, she transferred my call to her supervisor Ms.Javan, was very professional and courteous, she said she will help me with that. And about 7 days , I received the letter stating that the benefits were on the way. I am very thankful, and I really can not thank them enough for their help.

16 months later I still think about how traumatic my experience was with one particular staffer here. Iu2019m not sure Iu2019ll ever forget her cruel and callous behavior toward me when I was in crisis. I doubt these reviews have any effect but I hope maybe just maybe they will consider giving their staff empathy training, given the line of work they are in it seems fitting.

This has to be one of the worst if not the worst of all government agencias. There is no local number available to call directly and their account setup online is horrendous. Their website is not even user friendly for making appointments either.

I had an appointment on few months ago. the thing is they closed security guy said they already left without any notices. Are you kidding me? I came out from middle of work and asked my manager. They must improve their services and respect our times.

Can't imagine the number of calls SSA gets on a daily basis but thanks to a certain Mr. Hui, was able to get an appointment. Was extremely courteous and polite and patient.

had an issue that was quickly worked to resolve by msG, who exemplifies customer service at its best. All SSA can take lessons from her.

Poor working staff as it is impossible to get service. IMOnNobody picks up the phone all day. I called on weekdays during business hours. I will make a complaint about this organization, especially about the super visor. Since he admitted these problems.

It is impossible to get through to make an application. I do not understand why they are paid a salary? Their salary is my taxes! Why can't they help me with my social security? I hope that they will receive the same service as they provide to others!

Great and kind service! Super efficient staff, double thumbs up to the miss at counter 10.

Called the office, waited for 40 min, a lady picked up the phone and pretended not to hear me, she saidHello? Hello?Then hang up the phone. I even doubted my phone not working, but it worked fine. Apparently this happens at other offices too since I read the comments.

Too slow . they keep giving appointments months away. really a pain..

These people DO NOT WANT TO WORK and they have found the perfect excuse with the pandemic. All federal institutions are open and all public services, large or small, are also open, we all know the rules and run the same risks. Until when do you think to be closed? Do they feel better and with more rights than the rest of us who work under equal risk conditions?

I have been calling for two days and cannot get an answer in Hoboken or Jersey City. Outrageous

Surprisingly good service. Iu2019ve interacted with two employees, a woman and a man, and they were both professional and pleasant. The others seem to be nice as well, as you could tell by the way they were interacting with others. The delays Iu2019ve seen in the 3 times Iu2019ve been there this year, happen when people donu2019t have their documentation ready (many only realize they need to fill a form when theyu2019re already called, which slows the process).

I've never come across an organization/office that is so clearly rotting from the inside. There is an air of self importance God like judgement that stems from management and works its way down. They use the pandemic as an excuse to dismiss people, and no matter the gravity of the situation, the staff express zero compassion.nnI would've assumed this was just US SSO's attitude in general, was I not desperate and called 10 plus offices in the tri-state area, plus one in Michigan. Every other office was compassionate, escalated my issue, and found ways to accommodate - only to realize at the end that because of the pandemic they couldn't help me because I didn't fall into their newly created ZIP code catchment.nnThis office needs to do an organizational review starting at the top.

I showed up at 2:30 PM and when I explained my situation to the lady at the window, she made a comment saying that I should have come early in the morning. Well, traffic was bad and parking took me over half an hour. Then they kept me waiting for over an hour taking other people ahead of me. Several Spanish speakers were taken ahead of me, which is unfair because I'm fluent in both English and Spanish and I assume the representatives are bilingual too. I didn't walk out of there until 5PM, an hour after closing. Also, the representative at the front mixed up my SS # with another family member. Both representatives I dealt with were slow, not very personable, and did not appear to understand the court documents that I presented showing that I was legal guardian of the person. The lady at the front counter accused that the beneficiary was deceased, which is ludicrous. He presented himself at a different Social Security office last month. I explained his former legal guardian was deceased and I had the death certificate to show that. Very rude service and disregard for the paperwork that I presented and that should have been in their computer systems from previous communications. There's very little parking in the surrounding area and I was worried of getting ticketed since I only paid for parking until 4PM but was released at 5PM.

Easily one of the worst service experiences of my life. The security guard yelled at me upon arrival even though I was the first to arrive (an hour before the office opened). A man came and yelled at me in Spanish to the guard and the guard told me to go to the back of the line after seven more people arrived. Once I got there no one would explain to me why a copy of my birth certificate, my passport and my SS card weren't enough to verify my identity. The woman in all pink at the counter was incredibly rude and unhelpful. She wouldn't answer any of my questions, accept my forms of ID or give me any documents to prove I was at the office so I could present them to my employer. To top it off, she sent me to a child services office to get a new copy of my birth certificate instead of the Multi-Center, which upon arrival at the location I was given I was immediately informed I was not at the right place. Upon returning to the SS office I waitied in line AGAIN with the rude security guard not answering any of my questions until my number was called again. Once there the man at the counter actually helped me out significantly. He is the only reason this place gets two stars because he was the only one capable of doing his job and explaining to me what was going on.

I was avoiding to go to this place after reading so many negative reviews. But the service was very smooth. I went for replacement card. I was there by 10 am and was out by 11ish. Very efficient service, except the security lady was rude but she does nothing other than calling you inside. So just have a deaf ear and blind eye for her.

The SS office does not answer the phone. I tried calling multiple times at different times.

Worst customer service!!!!nThank God the Jersey city office was able to make an appointment. The one in charge of appointment she need Jesus. Hoboken office are the worst.

Trying to get in contact with anyone is impossible. It's horrible and now with the pandemic. We need appt first.

The queue moves at a snail's pace. There are always maximum 2 counters open out of 4.The staff keeps disappearing from behind those only open counters and don't return atleast for an hour. Worst service experience. By the way, big boo to a fat lady with spects (sitting at counter 2). She is extremely rude and arrogant. I wonder how such people are hired where human interaction is crucial.nnExperience#2- The waiting area was full of people and the ladies at the counter just shut off the mics and left (most probably for a lunch break). For 30-40 mins, none of the 4 counters were manned!Don't these people have any consideration for the people who are waiting?! And I really don't know why those ladies at the counter are forever in such a bad mood? It's like if you politely ask them a question , they get very agitated. The old lady at counter 4 is supremly slow. Gosh, somebody should audit this workplace for it's efficiency and customer experience.

Unprofessional officer. Wasted my two whole days.nI received my EAD card and followed the instruction by which I should be able to apply for ssn here. While the office lady apparently didnu2019t know her job. And asked me to wait for 21 days.nu201cI know my job, this is the ruleu201d she said in arrogance.nLuckily I donu2019t trust this lady. And in two days, I successfully apply for ssn in downtown nyc.

Writing a review as I am sitting here waiting for over 2 hours...nnApproximately 40 people are waiting, and 1 counter is open. Most people would say this is the norm for government offices but this is by far the worst experience Iu2019ve had. Be prepared to sit here for a majority of your day.

I don't mind waiting long at public offices, but when the organization is poor, it makes me angry. People who came 60 minutes after me got their turn before I did, due to poor token management. Also, it's very hot in here.

Never pick up the calls really bad

Absolutely horrible. Kept me waiting for an hour. Finally, when my turn did come they did not ask me for all the documents that they needed to and I got a receipt 3 days later saying due to incomplete procedure, they cannot issue a SSN card at this time. Go to a different office and save yourself some time and mental stress.

Ms. Miland was patient, kind and professionally knowledgeable with all the information I need.nnThanks for your help, be safe and well.