Norfolk Social Security Office

At first, this location seemed helpful. I was able to get into the office with my father and help with any issues that would come up. However, the issues started to arise on our second visit. We submitted our documents 3 times and nothing would happen. We had to make three visits over the course of the month just to ask about the progress of the process. On top of this, the security guard informed me that I would not be allowed in and that u201cthe people inside could help himu201d. If this was the case, I wouldnu2019t have gone with him. I was there to support him as English can be complicated at times. The person who allowed me in was right behind the current security guard and the response I got when I told him was allowed in last time was u201cThat wasnu2019t supposed to happen, we can talk about it out here.u201d I waited in line for an hour to be one of the first in line and youu2019re asking me to stand outside just to clarify. Please figure out the regulation in your building, youu2019re just making it harder for families that need help.

Nobody ever answers the phone. Iu2019ve been trying to get a SSN for my daughter for NINE MONTHS now. If you arenu2019t going to answer the phone then open the office back up. This is ridiculous. I have to call Suffolk just to get basic questions answered since that is the ONLY office that will answer a phone. This is so unorganized and annoying. They have VERY IMPORTANT documents of mine. How will I ever get an update or those returned if nobody can pick up a phone?nnIf I could give ZERO STARS, I would.nnJust fire the entire office at this point and start over.

You canu2019t ever get in touch with them, I changed my name recently it took weeks for me to actually speak to someone. Now Iu2019m trying to call regarding my daughters card, we filed at the hospital sheu2019s almost 2 months old and no one is answering the phone I was hung up on when I actually got a person on the phone and now trying to call and nothing. Im either told they are busy and they hang up or Iu2019m on hold for 20 minutes then they hang up.

Apparently they are closed for public, the do not take any appointment or anything. My wife has been waiting for weeks for SSN, wait times to talk to someone are huge. Ridiculously rude agent, incompetent agency. Still trying to use COVID-19 as an excuse for not doing their job in a timely fashion. Shameful! Just shameful! God help you if you need any help from the federal government, especially from the Norfolk office.

Worst experience of my life. I've been calling for DAYS all day long, from 8 AM to 4 PM, they REFUSE to answer the phones. These are the laziest people I think I've ever seen, it's like they're ALLERGIC to work. Everyone in this office is corrupt and wants to get by doing as little as possible. They should fire every employee and bring people in who actually care. If you don't believe what I'm writing, I DARE YOU TO CALL THEM. I say this to ANYONE. I dare you to call them. YOU WILL NEVER GET ANSWERED. It doesn't matter if you call for a week straight from 8 AM to 4 PM, you will be ignored every time. FIRE THE PERSON WHO IS RESPONSIBLE FOR TAKING CALLS, THEY REFUSE TO DO THEIR JOBS AND WASTE TAXPAYER MONEY.

The security team at this location treat customers as a threat and with hostility. Their attitud, tone of voice, and way of addressing people is blatantly rude and unhelpful, straight out of a Dirty Harry movie. I got lucky and my clerk was very nice and did everything possible to address my request, though. That's the only reason for the 2-star rating instead of one, because the overall experience after 3 hours there was awful.

This one lady is so mean and rude, I didnu2019t get her name. She honestly hurt my feelings I never knew working could be that hard that you had to be so evil to customers smh. I love Portsmouth location better they are very patient and helpful but being that the social security buildings are based off jurisdictions they couldnu2019t do but so much to help me.

The Security guards here are the most rude disgusting and unprofessional people Iu2019ve met thus far. I will most definitely be getting in touch with their superior. Just nasty and rude with no respect for their elders. They need better training dayday had more peoples skills then they did.

Waited for them to answer for over 3 hours to do a drop off instead of mailing in for my newborn's social security number for taxes. No one ever answered!!!! This is crazy and I understand that call times are crazy, but this is the local office not the national number. I also work in a call center and this would never fly. Third day trying to do this and no completion. Also, why can't they take copies of the documents since it's so difficult to even get a hold of them. I don't trust the fact that they'll get my documents and send them back when I can't even get them on the line. FRUSTRATING!!!!!

I got thru to someone after calling over and over again since 853 am, they open at 9 am. They answered my question, checked where the status is on my claim. Agent was nice. Reason why I'm giving 3 stars cause it's been so hard to get someone unless u start calling multiple times for 7 or so minutes before they open.

Edit: 21 Dec 2021 Finally received the new social security card and my documents.nnEdit: 15 Dec 2021 Finally got through after 25mins of being on hold. Mrs. Ada was very helpful. She was able to tell me when my mail was received on the 29 Nov and was returned on 6 Dec. According to her, it should not take more than 3 business days. I still have not receive my new card yet but hopefully this information helps someone else.nnEdit: So I sent in my paperwork for name change and I am still waiting.nnI just called twice. The first time the lady could not answer a question and she just hung up. The second time, I said hello and she hung up again.

My experience was great..! The only thing I had an issue with was the people who could not follow simple instructions from the security team. If people would just follow SIMPLE instructions it would all be so simple!

Literally the rudest experience ever. First, no one answers the phone. I've tried on three occasions and it just rings and rings. Second, the guard at the door of the building tried to tell us we shouldn't be there despite the fact that we were told to drop off our envelope at the drop box. The drop box wasn't marked, and while we were there, the guard chased off other people who were just trying to get stuff resolved. There is never any excuse for rudeness.

Nobody answers phone call and when they do they hang up on you or they put you on back on hold for hours. I have dropped of my documents on Dec 2021 in their drop box for name change and I have not received them back yet. I've been calling everyday no answer at all.

The Social Security office in Norfolk VA does not answer their telephone. You have to call them to schedule an appointment. Unfrigging believable !

Too bad it doesnu2019t let you select zero stars. The most rude and ignorant people Iu2019ve ever u201ctalkedu201d to. Call multiple times a day for MULTIPLE days straight. Finally got someone to answer and she cut me off and then hung up on me. DONT WORK THERE IF YOU DONT LIKE PEOPLE OR TO HELP PEOPLE.

Take my advice: go anywhere but here. But if you like standing in line outside in the heat, without water or access to restrooms, being treated like a criminal to enter the facility, then this is your place.

I understand being busy, but then you need to adjust your workload differently or hire more employees. It is rude and unprofessional to hang up on people consistly. Answer your phones and open up the Office and be friendly or quit.

I called the Social Security administration at 9 AM, Held on until 12:10 PM. Finally a lady answers with an attitude like I called her house in the middle of the night, just rude. She then tells me I have to call back after holding on for hours. The customer service is horrible and very unprofessional. Itu2019s really sad how they treat people, especially the females.

Lady was rude and raised her voice and act like she didn't want to do it job. I don't appreciate it cause all I want to why .y daughter disability check amount ain't say it was supposed to be and I just explained it to me but she raised her voice and etc

This office doesn't have enough resources available to handle the amount of people coming here to get issues resolved.nThis lack of resources resulted in long lines forming hours before the office opens at 9 am. Anyone who has been here recently will agree that if you do not come and get in that line you will be there till the end of the day.nSSA has a very bad process; most of the time a person waits in a standing room only waiting area for a few hours after going through prescreening questions and then gets invited in only to be told that because of some reason or the other there issue cannot be resolved and they must leave and come back and go through the same process again.nLook for another office if you can to get your issues resolved.nSSA should increase both human resources and waiting area at this center as well as display on screen approximate wait time for everyone in queue. That provide some visibility in the black wait box.nWe need to get better at serving people.n#letsguide #wheelchairaccessible #familyfriendly #wheelchairaccessibleparkingn#ud83dudc4e

Never answer the phone & it does not give you the option to schedule an appointment online. Should open the building back to the public if theyu2019re not going to answer the phone. Most customers are fully vaccinated we have face masks & hand sanitizer as well. No longer necessarily to have the building shut down

They have unrealistic expectations and requirements to get a social security card issued. They want you to LEAVE your ID/license with them for several days/weeks and trust that it gets delivered back to you via USPS. They have zero accommodations considering the u201cpandemicu201d. My belief is, they got a little TOO comfortable working remotely and is slacking off and messing with peoples livelihoods. Too much misinformation being given, lack of empathy, so dismissive, unwillingness. There is NO reason they shouldnu2019t open back up to the public.

I have been trying to get in contact with someone since August 2021. I mailed in a name-change form and personal information to the office in April 2021 and have received no reply or return of my documents. My husband is active-duty military and we have since moved out of state because of military orders. Will my vital, personal, confidential documents ever be returned? Or will they get mailed to my old address if the form is ever actually looked at ... The system is entirely broken if there is no way to communicate: I have tried phone, email, online messaging. Nothing. I have no way of updating my mailing address. I have waited patiently on hold multiple times for over an hour before getting dropped. I have been waiting patiently for 7 months for information to be returned. I can understand that folks are busy; but how do I make sure that personal information is being kept secure if I can't update anything or contact anyone? It is starting to get really frustrating and pretty ridiculous. If anyone has any advice as to how to proceed ... I'm at a loss as to what to do next...

Very rude security guard. If you donu2019t like your job, please quit. I was walking up to the door and another guy coming from the door said u201cgood luck with that guy.u201d When I got to the door his tone and body language were both aggressive.

I'm not sure anyone actually works here. I've been calling for a month and nobody has ever answered the phone. I've waited on hold for an hour and then it just saysno representatives are availableand then hung up on me. A few times it's hung up on me after a few minutes without saying anything.

This place deserves to get shut down or new employees i have got in touch with the 1-800 number as well as virginia beach location everyone answers the phone except this location im convinced they are taking advantage of COVID and not doing any work they constantly end the call or will keep you on hold and not answer at all. im trying to move my son out of state he hasnt got any of his payments and i cant even order him a new social security card they are stopping us from moving at this point its very tiring and no other location can help being that im zoned to norfolk. im really trying to look into reporting this office they are no help even when the office is open

I've tried to reach an operator and I was cut-off several times while waiting as I was requested by their recording. If you had a business, how long do you think you'd be in business if you treated your customers in this manner.

Iu2019ve called multiple times to no avail. After over an hour of waiting for a representative, the call is disconnected. Iu2019m wondering if having a direct extension would help, because I havenu2019t had any success. Iu2019m extremely dissatisfied with the service.

They leave you on hold till you grow old and die on the phone....nIf they do not know how to answer a telephone, maybe they should get a job where they do not have to.nI am absolutely certain that this office is staffed by a bunch of drop out losers who couldn't get a job anywhere else, but isn't that just par for the coarse nowadays??nThis extra ridiculous because calling the 1800 number almost religiously cannot answer any questions for you, and just refers you to call this garbage excuse for a local office for 'help' (stretching the word help to its breaking point)!!nnContinuing, after waiting forever someone actually answered the phone, and of course could not help me at all....nSo, when I said 'then why did I wait on hold for this long' to which they responded 'call terminated' and hung up....nWhat a piece of trash government agency, how are these people still in business??