Independence Social Security Office

Independence Social Security Office

The Independence Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Independence Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Independence Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Independence Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Independence Social Security Office

    Kristen Smith
    I completed the application online for changing the information on my card and just needed to show my documentation. I didnu2019t have an appointment and I was here around 3:15 on a Friday afternoon. I was in and out in less than 10 minutes. I interacted with 3 different employees and they were each very kind and helpful!
    Sydney Moorman
    I can't seem to get through to anyone. I call and I just get a busy tone. The two times I have been able to get to the automated system and then finally ringing, the call just goes silent after 2-3 rings and then absolutely nothing. It's time to open your doors now.... it have been 2 years now.
    matt Rodriquez
    Waited on hold for over 30 minutes only to get hung up on. Not only once but several time. Customer service is awful.
    Lillian Baldwin-Dickey
    Apparently, the stupid building has been closed for two years, drove all the way from excelsior, not a great drive for my car... So that they could tell me that I had to mail my application to this location. Very upset. It'd be nice if that could be posted somewhere or something ud83eudd2c
    The Moral Reform Chronicles
    This is the absolute worst place ever!! I called several days before to reschedule an appointment and then they call today 6 minutes late and I went outside this morning while at work because my work let me even though they needed me. My job although temporary has been amazing to me. But this social security company here is horrible. Donu2019t call these people call other people from social security because this place is not worth your time. I have a few minor health issues and if I lose these benefits now I will never be able to get surgery done for needs and Iu2019ll be hurting til I have enough money saved up. I also have a family to take care of and the pain I face daily slows me down and I am only 30
    Melissa Bryant
    As others have said, I'd rate this zero if I could. Website seems helpful until you actually try to follow the information there. Tells me the office is open by appointment only and to call and make said appointment. Is the phone line ever not busy?! I guess I shouldn't be surprised. The phrasegood enough for government workexists for a reason. Will I ever get to change my name? So unacceptable and ridiculous.
    Frances Rogers
    Husband has been on hold for a hour. Finally transfered to the offices just for the phone to continuously ring for another 39 +minutes. Why have no contact if nobody is there to answer the phones.
    Danielle G
    Ridiculous that this isnu2019t open to the public. Somehow SS started giving me my old married name from 12 years ago. Told me I had to submit a name change (even though it was done 12 years ago). Have sent in my license, divorce decree and passport (all with my maiden name) THREE TIMES and every time I get a new social security card with the OLD MARRIED NAME. What is wrong with you people?!
    Chris Farley
    Once again our government is failing us. It's nearly impossible to get this office to answer their phone. And when they do they're rude.
    April Martin
    If I could rate it a zero I would!!! Horrible customer service, canu2019t get a straight answer from any one. Makes it nearly impossible for kids under 18 to get a card, and when itu2019s denied they give no explanation on what was missing. I call 3 different times before I got an answer. Only because I made him dig a little bit then he blamed me for not knowing and compared it to a bank robbery!! Canu2019t even go into the office to get a replacement card and blamed it on Covid! Well all the other government agencies are open they should be too!!
    Kylie Funk
    Needed a replacement ss card for my daughter been struggling with these people since MARCH, mailing in papers keep getting told its gotta be via snail mail nothing else. Told waiting for paperwork back could be 6 to 8 business weeks AND here we are in October still no card and when I call about it they say hmm... maybe it's still processing or I got told it was mailed out but still I haven't received anything call again and they say they don't have anything under mine or my daughters name?!?! Get your stuff together people.
    Jacob Wellner
    Very friendly service, direct to the point help, in my experience people match the tone of the people they're talking to. Take one star reviews with a grain of salt because upset people tend to leave bad reviews. The employees at this place should not be held responsible for someone's bad day
    Kevin Ladd (KEVLAR)
    Everything went great and they were very helpful. Thanks
    Lester Wilkes
    Can't never get in by phone had appointments never got that call back
    Stephanie Kjenaas
    Wish I got her name but the coustmer service rep was super rude on the phone they shouldn't be working for them
    kimberley young
    Absolute joke! I gave been trying to get new SS# for the boys I have adopted for almost 6 months. Nobody will answer the phone and leaving a message is not an option. This is a perfect example of WHY limited government is best, can't even provide BASIC functions.
    Danielle Orr
    If I could leave zero stars I would because these are the rudest and most unhelpful people there are. I have had different people tell me different things about what I need for a name change and I canu2019t get an appointment to correct this stuff with someone(even though the recorded memo says you can meet in person by appointment only). I tried calling again and figuring out what Iu2019m supposed to do but yet again another useless employee who hung up on me as soon as the clock hit 4pm for closing time. Absolutely ridiculous!
    Phoenix Maschler
    They spelled my first name wrong on my ssc and we where putting a request for my last name and I never got my card. My family was changing their last name and never got there legal documents back that they had us mail. I wish this was in person cause this is to much of a hassle, not getting our documents, spelling our names wrong, and takes a very long time.
    Amanda Osbourne
    Absolutely the worst customer service ever! I was told I had to mail my driver's license and marriage license to them to get my name changed (real documents not copies ) so I did the guy on the phone was absolutely hateful when I spoke with him. Right from the start he acted annoyed like he had better things to do. I asked if when they mailed it back they could provide a receipt of the transaction so I could get it to my insurance company. He stated that I would just need to put a not in letting them know. I finally got my documents back and no receipt! Now I have to wait longer! So unprofessional. Plenty of people need jobs right now and these fools are acting like they are too good for the ones they have.
    This is terrible, Iu2019ve been trying for 2 months now!! To get my SS, they keep sending my papers back when I have everything!
    Carolyn sarratt-meyer
    I have been trying since August to get a new/replacement ss card. I need it to be Tricare health insurance. I guess [from reading the reviews] what the hold up is is I am suppose to send them my actual Drivers license? Does anyone else have a problem with that? I haven't been pulled over for many years but why tempt fate? The lady on the phone was not rude so I won't say that was the issue but I need this insurance badly and still waiting.
    Aaron Kim
    I want to apply for the first social security number.nMy local office (3520 S NOLAND RD STE C INDEPENDENCE, MO 64055) does not answer the phone. How do I contact them? I am applying for a social number for the first time. Please explain in detail how I should do it. May everyone be healthy in difficult times. Thank you. * Because I have to work for my family.
    Stephenie Nodwell
    They lost my marriage license in the mail. No one answers calls! They r refuse to make me an appointment so they can make copies of my personal information. Now my personal information is lost in the mail for anyone to use. Very in professional.
    Amber Noor
    This is ridiculous that the Social Security offices are closed when there are SO MANY people that need their s.s cards fixed new ones or to get a social security card for the first time. How long will it take to hear from someone to get an appointment to get a social security number for the first time??
    Robert Alsup
    I'm shocked at the crummy reviews. Every time I have needed anything I get straight answers from knowledgeable people fast. I have been working with this office for several years and have nothing but good things to say about everyone, including the security guard. However, it is vital that you have the CORRECT PAPERWORK for what you need done.
    Desiree Steuber
    Very poor customer service. Told me inaccurate information, never sent my new social security card, and never notified me that after reviewing my material I would need to send additional documents. The guy I spoke too was very unfriendly. Poor and sad service to the community members.
    Charles Perkins
    The gentleman who has been security there for quite awhile is great. He is friendly and helpful.He does his job with a good attitude.nThe SS workers at this location can be a mixed bag for sure.nThe worker who helped me on my last visit was worth their weight in gold. Some of the workers seem to do their job in an adequate manner. Other SS workers I have dealt with at the Noland location have been unpleasant, unhelpful, unkind and downright arguementative.nI know the job has to be really really repetitive and I'm quite sure they run across all kinds of personalities, good and not so good. Despite that, I go to the SS Noland location for help and info. When we come in that door we should be afforded the right to be treated as humans at the very least. We should not be talked down to, made fun of ( this has actually happened to me ) or made to be felt bad or ashamed at our circumstances.nThank you
    Matt Huffman
    No one answers the phone. On hold telling us to go to website but website says we need an appointment and to call then the phone number. It's a feedback loop. It's absurd.
    justin lerno
    This location is closed. But website says there open. Waste of time driving down here. If your closed state it on the website!!!!
    Le u201cLeleNkcmou201d Lee
    Getting calls on Saturday that I can't return. Thanks

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