West Branch Social Security Office

West Branch Social Security Office
Make an appoinment

The West Branch Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at West Branch Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the West Branch Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at West Branch Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at www.ssa.gov.

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at www.ssa.gov or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, SSecurityOffices.com is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

    • 18 Reviews For West Branch Social Security Office

    Donna Lomason
    The day I went to this office was already terrible stress filled. My husband had just passed away and I had to try to correct the mistake that s.s. had made. The women who was there was so rude and unhelpful. This office staff needs to go to a class that teaches them how to have people skills because this office is lacking terribly in this. The only positive thing I can say is the officer at the deck was so wonderful.
    ISABEL LEWIS
    One star is to much. They have one job! Serve the people. Incompetent. Lazy. Office hours supposedly ste 9 to 4. After calling a week in advance and told bybone of the employees that drop box is available from 9 am on Wednesdays. Got there at 9:20 and office is still closed. Then a security guard comes to say drop box is until 10. Another lady was told online that dhe could just come in and when she got there, samguard told her that appointment only.
    Melissa Shaw
    Drove almost an hour to get here and they are closed with no explanation. Not a holiday and waited till after 1 and they still didn't open. Not even a note on the door!
    Belinda Sopko
    The security guard is very polite and helpful. The other workers are incompetent and very rude. They are not people persons and should not work there. They act like they are extremely unhappy working there. They would rather not help the people who pay taxes that pay there checks. I believe if you work in a place that deals with people you should always have an a smile and be polite and helpful no matter the situation. They are unprofessional and do not belong behind the desks. Please hire professional and polite workers. You are driving away people who need help.
    Audra Hude
    The woman whohelpedus was the rudest person I've dealt with in a long time. Unable to answer any of my questions after giving me a bunch of incorrect information. Bay City office was much more helpful and the ladies I spoke with were polite.
    Sandra H.
    A couple of the representatives there were unhelpful and rude! Went to appeal a decision and was told not to bother, as they would just tear it up anyway. I went to another Social Security Office, was told which documents I needed, appealed, and won. On the plus side, the security guard there is great, and the wait time isnu2019t bad.
    Kate Convissor
    I visited this office for a fairly complex issue and wasn't fully informed about what I needed. The very friendly security person greets everyone and helps with the sign-in process. The extremely competent staff went above and beyond to help me complete the task I came in for. The only issue is that the office is understaffed, so the wait can be long. Bring a book!
    Bill Mclaughlin
    The most rude experience I've dealt with, our tax dollars are waisted on this facility! Are they demoted from the V.A. hospital's to here?
    DR VanWoert
    I have only spoke with descent folks when I call up there and get through. There's the key I have been hung up on more times than I have spoke with someone.
    Rave
    Very rude people who work here. I was helping a disabled person there and couldn't believe how they talk to disabled people working there. Very sad.
    shadrack Otbwg
    They have greatly improved this office. It gets crowded but my experience was very professional and the office is clean and very well organized now.
    Tod fourtwentyone
    Rude !!! . don't have to be like that .. and if they would just do it right the first time they wouldn't be so busy and over worked .. poor baby's
    Sean Smith
    Seem to be closed with a sorry we're closed sign.
    Krys Lava
    Took a long time, plus no phone.
    Golf Mini
    Rude and unhelpful!!!
    michelle.j. springer
    Crystal Hughes
    Pinky Brown

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