Roxbury Social Security Office

Roxbury Social Security Office

The Roxbury Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Roxbury Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Roxbury Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Roxbury Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Roxbury Social Security Office

    Yingli Lu
    Worst of the worst. I made 2 phone calls and both are getting hang up while I just start talking.
    Heidy V
    Seems like the staff ainu2019t trying to work I called 3x and they hang up while I was talking seriously why they have people like that working for the government ridiculous
    Betty Marseille
    Very rude people ,hung up the phone before you even have the chance to talk to them.nI tried so many times for my uncle, every time this woman picking up the phone she hangs it up a second after. I wish I could give them zero stars My uncle works hard, you are not doing him a favor .That is his retirement money. This is unprofessional do your job.
    Parth Bhatt
    while the offices state that the appointments are scheduled on first come first basis, certainly that is not true. Moreover the staff is rude and unhelpful. Giving one star, since office is at least open. (as good as closed)
    C K
    This office (on 2nd floor of building) is extremely crowded (with unfortunately talkative people) and has limited daytime hours (see photo and hours listed), so prepare to wait about 2.5 to 3 hours on your average visit. Many of the staff are curt and dismissive, but not all (can't name names while reviewing). Security guard -- and my experience -- confirmed that the line moves faster in the first two hours of the morning and the last 2 hours of the day (i.e., after their lunch). The bathroom is surprisingly decent, given the number of ppl in that place. Worth your while to get on hold with a phone call to Social Security while you're waiting (their phone hold is never less than 1.25 hours).
    Talk n crazy Podcast
    My disabled mother was treated horribly at the Roxbury Office. She was told she had a 9:00am appointment today for helself and Behalf of my brother who is special needs. She called out of work just to make it to the appointment and was told to have a seat and wait to be called when she let the receptionist know she had a 9:00am appointment. An hour goes by and she still hasnu2019t been called. She lets the receptionist know again then she also spots the guy who made her appointment for her yesterday and they both tried to insult my mothers intelligence by making her feel like she was making things up. They proceeded to make my mother cry. This place needs to rehire new staff. If you are helping people with disabilities you need to hire people with empathy.
    Seoo tea
    Dont bother calling them theyu2019ll say theyu2019re closed and hang up on you abruptly, why are they even at the office if they donu2019t want to work?
    Chen Simon
    The representative is extremely rude, hangs up the phone before you even finish talking. I wish I can give a star lower than one.
    After being on hold(on the phone)for 45mins to an hour someone finally picked up and while I was in the middle of asking my first question they sighed and hung up on me.
    Sriram Ravindran
    Rude behavior of officers. They will abruptly cut the call while talking. Extremely unprofessional behavior
    H. Lebron
    Customer service(on the phone) for this Jamaica plain office is the worse I have ever been on the phone with any business!!!. They should get employees that care about there job and the people they are helping on the phone with.. horrible, horrible...
    Luz Solano
    Operations are on a limited basis, which could improve in order to meet the needs of the community
    Anshuman Tomar
    Unprofessional staff. Hangs up the phone abruptly.
    Beatrizs Selis
    Service of the employees is horrible!!!!nthey hang up the phone while you talking.
    Jason Zheng
    Employees here are all trash, dump, lazy, unprofessional, having lunch without organizing and schedule. It took them more than 1 hour to finish the lunch with only 1 service window open. Trash.
    Asher Ameli
    Both security and employees are polite and friendly. I was there at 9 am and it took me only 5 minutes to finish my job.
    Ruby couch
    I actually like this place, even though everythime I go something always happening but no big deal. Itu2019s Roxbury for you.
    Deanie Robinson
    I found it to very busy a long wait and one very rude employee I left so not pleased
    It was fast and easy
    Rohith Kv
    Had a very horrible experience on phone call
    The staff is extremely unprofessional and the crowd is very rough.
    Sandra M.
    Everyone is very nice and professional THANK YOU !!!
    Aswathiy Narayanaswamy
    The worst experience and extremely unprofessional
    Ade Laurent
    Brockton SSA is by far the best in Massachusetts
    Stephen Chase
    Best office of Social Security ever!!
    Omair SA
    People are friendly and helpful
    Antoin Brown
    It nice
    Harsh Shah
    Ken Kaku
    robert keyro

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