Hyannis Social Security Office

Hyannis Social Security Office

The Hyannis Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Hyannis Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Hyannis Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Hyannis Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at www.ssa.gov.

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at www.ssa.gov or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, SSecurityOffices.com is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.


  • 30 Reviews For Hyannis Social Security Office

    Maria Campbell
    Just came back from Hyannis Social Security office. Walked in got the number, even though the lobby was empty. Went to see the agent ( April 12 at 11 a.m) and she was totally uncooperative. We came to apply for Medicare, and she wouldn't file the form for us. All she did is make an appointment for us ( a month from now). Even though lobby was empty, she still didn't want to make an effort to do her job to serve the public. Her attitude was extremely passive aggressive. This was by far the worst visit ever!!! And we ( public) have no choice but to put up with it. Somebody help us!!!!
    veronica dewinter
    I have used this office to get help to get my mother's survivors benefits, no has been anything but helpful, kind, empathetic and sympathetic. They are the perfect example of how we wish government offices were run. Thank you so much for your thoughtful and kind service.
    Teresa G
    How is it that this office can continue to function without helping the public. How come they can get away with this lack of service? I am unsure whether it is worth making an appointment even though we have questions .
    Aquiles 261
    Bad experience at all. I try to call 5 times different times to answer me, and the person who attends has a very bad attitude. I recommend looking for another social security office.
    Linzey Magnett
    Absolutely absurd !!! 6 phone calls in as to why they took 2 84 dollar over payments out in less than a month.. itu2019s a needs based program u2026 & this phone call number 6 after spending 30 minutes on the phone and him telling me there was no error made heu2019s going to take my phone number and have a co worker call me who knows more about ssi because he doesnu2019t .. why waste someoneu2019s time.. this world is crazy enough for some people financially and for someone on disability 84 dollars is alot to be taken out of a month never mind x2 of that amount . Last time I called the lady even said it looks like there was an error ok great so why wasnu2019t it fixed .. smh this has got to be the worst office ever !
    Bob G.
    Called Hyannis MA. office, Ms. Luanna completed necessary papers for updating s/s benefits. She was competent and pleasant throughout the process. Thank you for the 5 star service.
    Linda Joy
    I wish to take this time to say THANK YOU. Aidawas a big help. I can't say enough about her. She made my day & helped immensely. It was so easy.
    Amanda Kaiser
    I spent 2 weeks trying to get in touch with someone to make an appointment on behalf of my 78 year mother in law. No one picked up the phone for 2 weeks. When I finally got Ricardo, he refused to make an appointment for my mother in law and then hung up on me
    Mirande D
    Avoid speaking to this office--call a national office where the people are more professional and knowledgeable!nThe staff in Hyannis is extraordinarily condescending on the phone when you ask for help. Also, they have not received, or perhaps lost, 3 applications from me! And they never apologize. What confusion there must be inside that place!
    Priscilla Ward
    Erika was kind and extremely helpful at a very difficult time for me. I felt so relieved when I got off the phone with her. I could not ask for more.
    Lewis Thomas
    I have dealt with Ricardo since my wife passed in November. He has always been very helpful and patient. Always polite and caring and answered all my questions. I cant thank him enough.
    James West
    Visited October 15, 2019. Opened right on time, touch machines all on and ready to go! Clean and neat. The policeman was polite and helpful.nThe young girl that helped my wife and me was terrific....she was in cubicle 5. Put us at ease over our concerns and explained evrything...In and out in twenty minutes Great experience.
    Gary Alger
    I filed for social security July 2017 and all my earnings for 2017 were before I filed for benefits. Despite this fact, I got a letter from social security in July of 2018 stating that I was overpaid in benefits from August through December of 2017 because I had too much income that year. There is a special rule for the annual income limit for the first year you collect benefits to deal with people like me who retire. I promptly made an appointment with the Hyannis office to clear this up and got an appointment within less than a week. I submitted paperwork to agent at this office and she said that given my evidence I should hear back in about two weeks because I was eligible for the one year earnings rule during the first year of my retirement. She said that they can handle this in their office locally. Well, the two weeks go by and nothing. I called and receptionist could see in the system whom I spoke with and connected me to that person's voicemail. I left a message for an update. No call back. Another week goes by and I call again. This time a different receptionist tells me I am not in the system and she has no idea whom I spoke with during my original appointment. Receptionist told me it be almost two months to get another appointment even though I got my first one in less than a week. I gave up and filed my paperwork online. After one month, still no word but at least I have a printed receipt of my online submission. Social security is now withholding my monthly benefit until I payback the overpayment or my appeal is approved (which I fully expect it will be). So I am thinking I will lose at least two months of benefits before it is returned to me.nLesson learned and my advice to all who go to the Hyannis office- get the name of the person you speak with as well as their phone extension number. Get a written note (a receipt) from that person that they took your paperwork, when they received it, and have the social security agent sign it. Protect yourself so you don't get lost in the circular file like I did.
    Joan Brienna
    Arrived at the office at 9:10 AM/Feb 9 and received my number after signing in. Waited exactly 57 (YES, FIFTY SEVEN) minutes for my number to be called and report to cubicle 2. I sat down at the cubicle and a VERY grumpy representative greeted me. When I told her I was there to sign up for MY social security benefits I was told I was a walk in and that the only service she would provide me with was an appointment in MARCH. When asked WHY, she would only tell me that they were understaffed. And I caution you, don't even try to call to make an appointment, which I did the day before, because after 40 minutes of being on hold the recording informed me that my call would NOT be answered and to try back another time. Total nightmare. The ONLY reason this review gets one star is due to the fact you cantpostuntilnyou click on one.
    tran walsh-cunnane
    In and out in about 30 minutes! Everyone was super nice. Garmin needs to update the new location, my dash mounted gps thinks SSA is still on north street. I drove by there first and thereu2019s for lease signs in the windows.
    Jeanine Marsolais
    The male customer service representative I spoke to at the Hyannis office was very unprofessional and rude. I needed help and information. He was condescending and dismissive when asked questions. Horrible customer service.
    Kristina S
    The people that work in this office are completely IGNORANT!! Nothing but attitude!! Everytime i have to call for something i get nervous for how I'm going to be treated! Unacceptable!! I hope someone higher up in this office see's this review and does something about it!
    Gigi Dash
    Called this morning 11/29/17. Agent failed to tell me that as of 11/20/17 they are no longer at 259 North St, Hyannis. Their new address is 100 Independence Drive, Suite 4. So I wasted 1/2 driving around trying to find them. The agent also failed to tell me that they close at 12 Noon on Wednesdays. So when I finally arrived at the new address the guard said:Your 5 minutes late. We close at 12 noon on Wednesdays.They need to change their address on their website to the new address and they need to tell the public about the new address when someone calls them.
    Wendy Rae Woods-Hartwell
    Nightmare. I have been trying to speak to an agent since yesterday. Snowstorm arriving here this afternoon but it appears the office is closed now. I have been on hold for the other phone number for nearly 20 minutes this morning just to determine if Hyannis is open today! office is one half hour away so making a call is the smart(?) thing to do before getting into the car. Changed my password automatically so getting online is an interesting experience.
    Marylou Palmer Cardoza
    The new Social Security office uses a kiosk to check in with one's name, social security number and my guess is that a face recognition picture is taken. Gratefully I was able to get my business taken care of in less than an hour including wait time.
    Lois Andre
    I called with a specific questions concerning future benefits and offsets. I talked with an agent within 10 seconds and she provided the information and told me how to find the information on-line, after I set up my account. Very pleasant and helpful.
    Liz Dubuque
    Wrong address! They are located at 100 Independence Dr. Good thing a friend of mine told me where they were located before I drove up there for an appointment. Representative at Social Security didnu2019t bother to mention they had moved. Edit submitted to Google.
    Philip Ciulla
    Sheila is absolutely outstanding. No waits. Knowledgeable answers. Nothing like California office. We are blessed to have you here.
    Sue Kaffenburgh
    The most rude and unhelpful woman will not BOTHER to answer simple questions. Even hung up.
    tenesha wright
    Lady at window 1 was very rude and impolite date 02/28/202 asking if my kid was on food stamp and how he got in the country like really!
    Lunchbox81
    Erika is the rudest, most disrespectful person I've ever dealt with
    James Tuttle
    Very Busy...Must take time with all answers...Expect to wait...Very Organised...Social Security covers many different areas for many different people..
    Scott E
    They need training from the manager down. They don't want to deal with public and they treat you like a nuisance. If you don't like the job don't do it...I didn't force you to take the job
    Marvalee Mitchell
    They are very disrespectful and donu2019t deserve to be working there
    Julia Jenkins
    Extremely friendly people who are very helpful

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