Hyannis Social Security Office

Just came back from Hyannis Social Security office. Walked in got the number, even though the lobby was empty. Went to see the agent ( April 12 at 11 a.m) and she was totally uncooperative. We came to apply for Medicare, and she wouldn't file the form for us. All she did is make an appointment for us ( a month from now). Even though lobby was empty, she still didn't want to make an effort to do her job to serve the public. Her attitude was extremely passive aggressive. This was by far the worst visit ever!!! And we ( public) have no choice but to put up with it. Somebody help us!!!!

I have used this office to get help to get my mother's survivors benefits, no has been anything but helpful, kind, empathetic and sympathetic. They are the perfect example of how we wish government offices were run. Thank you so much for your thoughtful and kind service.

How is it that this office can continue to function without helping the public. How come they can get away with this lack of service? I am unsure whether it is worth making an appointment even though we have questions .

Bad experience at all. I try to call 5 times different times to answer me, and the person who attends has a very bad attitude. I recommend looking for another social security office.

Absolutely absurd !!! 6 phone calls in as to why they took 2 84 dollar over payments out in less than a month.. itu2019s a needs based program u2026 & this phone call number 6 after spending 30 minutes on the phone and him telling me there was no error made heu2019s going to take my phone number and have a co worker call me who knows more about ssi because he doesnu2019t .. why waste someoneu2019s time.. this world is crazy enough for some people financially and for someone on disability 84 dollars is alot to be taken out of a month never mind x2 of that amount . Last time I called the lady even said it looks like there was an error ok great so why wasnu2019t it fixed .. smh this has got to be the worst office ever !

Called Hyannis MA. office, Ms. Luanna completed necessary papers for updating s/s benefits. She was competent and pleasant throughout the process. Thank you for the 5 star service.

I wish to take this time to say THANK YOU. Aidawas a big help. I can't say enough about her. She made my day & helped immensely. It was so easy.

I spent 2 weeks trying to get in touch with someone to make an appointment on behalf of my 78 year mother in law. No one picked up the phone for 2 weeks. When I finally got Ricardo, he refused to make an appointment for my mother in law and then hung up on me

Avoid speaking to this office--call a national office where the people are more professional and knowledgeable!nThe staff in Hyannis is extraordinarily condescending on the phone when you ask for help. Also, they have not received, or perhaps lost, 3 applications from me! And they never apologize. What confusion there must be inside that place!

Erika was kind and extremely helpful at a very difficult time for me. I felt so relieved when I got off the phone with her. I could not ask for more.

I have dealt with Ricardo since my wife passed in November. He has always been very helpful and patient. Always polite and caring and answered all my questions. I cant thank him enough.

Visited October 15, 2019. Opened right on time, touch machines all on and ready to go! Clean and neat. The policeman was polite and helpful.nThe young girl that helped my wife and me was terrific....she was in cubicle 5. Put us at ease over our concerns and explained evrything...In and out in twenty minutes Great experience.

I filed for social security July 2017 and all my earnings for 2017 were before I filed for benefits. Despite this fact, I got a letter from social security in July of 2018 stating that I was overpaid in benefits from August through December of 2017 because I had too much income that year. There is a special rule for the annual income limit for the first year you collect benefits to deal with people like me who retire. I promptly made an appointment with the Hyannis office to clear this up and got an appointment within less than a week. I submitted paperwork to agent at this office and she said that given my evidence I should hear back in about two weeks because I was eligible for the one year earnings rule during the first year of my retirement. She said that they can handle this in their office locally. Well, the two weeks go by and nothing. I called and receptionist could see in the system whom I spoke with and connected me to that person's voicemail. I left a message for an update. No call back. Another week goes by and I call again. This time a different receptionist tells me I am not in the system and she has no idea whom I spoke with during my original appointment. Receptionist told me it be almost two months to get another appointment even though I got my first one in less than a week. I gave up and filed my paperwork online. After one month, still no word but at least I have a printed receipt of my online submission. Social security is now withholding my monthly benefit until I payback the overpayment or my appeal is approved (which I fully expect it will be). So I am thinking I will lose at least two months of benefits before it is returned to me.nLesson learned and my advice to all who go to the Hyannis office- get the name of the person you speak with as well as their phone extension number. Get a written note (a receipt) from that person that they took your paperwork, when they received it, and have the social security agent sign it. Protect yourself so you don't get lost in the circular file like I did.

Arrived at the office at 9:10 AM/Feb 9 and received my number after signing in. Waited exactly 57 (YES, FIFTY SEVEN) minutes for my number to be called and report to cubicle 2. I sat down at the cubicle and a VERY grumpy representative greeted me. When I told her I was there to sign up for MY social security benefits I was told I was a walk in and that the only service she would provide me with was an appointment in MARCH. When asked WHY, she would only tell me that they were understaffed. And I caution you, don't even try to call to make an appointment, which I did the day before, because after 40 minutes of being on hold the recording informed me that my call would NOT be answered and to try back another time. Total nightmare. The ONLY reason this review gets one star is due to the fact you cantpostuntilnyou click on one.

In and out in about 30 minutes! Everyone was super nice. Garmin needs to update the new location, my dash mounted gps thinks SSA is still on north street. I drove by there first and thereu2019s for lease signs in the windows.

The male customer service representative I spoke to at the Hyannis office was very unprofessional and rude. I needed help and information. He was condescending and dismissive when asked questions. Horrible customer service.

The people that work in this office are completely IGNORANT!! Nothing but attitude!! Everytime i have to call for something i get nervous for how I'm going to be treated! Unacceptable!! I hope someone higher up in this office see's this review and does something about it!

Called this morning 11/29/17. Agent failed to tell me that as of 11/20/17 they are no longer at 259 North St, Hyannis. Their new address is 100 Independence Drive, Suite 4. So I wasted 1/2 driving around trying to find them. The agent also failed to tell me that they close at 12 Noon on Wednesdays. So when I finally arrived at the new address the guard said:Your 5 minutes late. We close at 12 noon on Wednesdays.They need to change their address on their website to the new address and they need to tell the public about the new address when someone calls them.

Nightmare. I have been trying to speak to an agent since yesterday. Snowstorm arriving here this afternoon but it appears the office is closed now. I have been on hold for the other phone number for nearly 20 minutes this morning just to determine if Hyannis is open today! office is one half hour away so making a call is the smart(?) thing to do before getting into the car. Changed my password automatically so getting online is an interesting experience.

The new Social Security office uses a kiosk to check in with one's name, social security number and my guess is that a face recognition picture is taken. Gratefully I was able to get my business taken care of in less than an hour including wait time.

I called with a specific questions concerning future benefits and offsets. I talked with an agent within 10 seconds and she provided the information and told me how to find the information on-line, after I set up my account. Very pleasant and helpful.

Wrong address! They are located at 100 Independence Dr. Good thing a friend of mine told me where they were located before I drove up there for an appointment. Representative at Social Security didnu2019t bother to mention they had moved. Edit submitted to Google.

Sheila is absolutely outstanding. No waits. Knowledgeable answers. Nothing like California office. We are blessed to have you here.

The most rude and unhelpful woman will not BOTHER to answer simple questions. Even hung up.

Lady at window 1 was very rude and impolite date 02/28/202 asking if my kid was on food stamp and how he got in the country like really!

Erika is the rudest, most disrespectful person I've ever dealt with

Very Busy...Must take time with all answers...Expect to wait...Very Organised...Social Security covers many different areas for many different people..

They need training from the manager down. They don't want to deal with public and they treat you like a nuisance. If you don't like the job don't do it...I didn't force you to take the job

They are very disrespectful and donu2019t deserve to be working there

Extremely friendly people who are very helpful