Cambridge Social Security Office

Cambridge Social Security Office

The Cambridge Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Cambridge Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Cambridge Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Cambridge Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Cambridge Social Security Office

    Allie Pasquarosa
    Got there first thing this morning to apply for a corrected card. (I didn't feel comfortable mailing primary documents in.) It was super easy -- in & out within a half hour. There were about 3-4 people in front of me right at 9:00a on a Wednesday. No issues finding a metered spot on the street. Everyone was very friendly and efficient!
    Yong-Ming Yu
    For nearly three months after faxing SS Health Insurance Part B applications to now, there has not been reply,nwhy we cannot get approval? Is there any problem in the application?nWhat we should do, seeing the current insurance is running to the end.nI do not know where I can get help.nNo one answered any phone call, or just picking up and hanging off.nIt is not the way to serve senior citizens over 70!
    Sophia Wells
    I like this social security office location in Cambridge on fawcett street I have been going to this location for over 5yrs! The customer service in person assistance is very important to each person specific need special support and face to face needs! I recommend this to my friends and neighbors!! Please keep up the great work!! Cambridge resident !!
    Nader El-Sayes
    Moved here for work and sent in an application for an SSN. Did not hear back after a month. I can't make an appointment and no one answers the phone. I have been calling at different times throughout the day for 2 weeks with no answer. Singlehandedly the worst service I have ever experienced.
    yogitha mahadasu
    Great service. Everyone was super efficient and kind. My work was over in <30mins. This office is open for walk ins from 7th April.
    Bing Dai
    My partner need a SSN deny letter for apply the driver license. However. the guy took all of the document and spent 2 weeks with a mail: Sorry. we cant provide u a SSN because we miss your employer information. Dont u spend a second to understand our request?
    Oyun-Erdene Altan-Ochir
    Makesure you make a call in advance and get a appointment. It took me almost forever to get response on the phone. Call them put it on waitline do your other stuff while waiting ud83dude05 Then you have to send documents by fedex. Also, u have to bring those document with you on appointment day.
    Xiao Ming Cheng (Xiaoming Cheng)
    actually no Star!@!!, old man waiting for on line over 49 min, and operator picked up the phone with cold voice.. hold on... than after another 10 minute ugly music and hand off the phone without any answer. wast me one hour on the waiting.nit's terrible service, very rude attitude.
    Daniel Rab
    I went to the office and they told me only with appointments for Medicare , and to call and be patient.nI did call for more then 2 hours with numerous disconnections saying u201ccall later u201cnIn the end I got someone to answer and saying no appointment for me because I have SSN.nI asked to speak with the supervisor and I got a mail phone answering machine with no identification whom it is address.nEveryone and everything looks like a zoo.nSad!
    Anton K
    Walked in with no appointment at 9 am and was done in 10 minutes. Polite staff and well-organized process.
    Family Matters
    Ever since covid, the office could care less about making sure that you recieve proper help and that can be a direct attack on someone who is already struggling with mental health issues . If I could make a suggestion, I would say make appointments possible for people who are expressing to you that they need further assistance instead of turning them away and telling them to go online. It is not helpful at all and more problems are being generated as a result.
    Han Yan
    Phones are not allowed in there. But the staff were very friendly, and they went through the process so quickly that I got to finish applying for my SSN in 10 minutes.
    Dua Khan
    Nobody answers the call... you can't get in without having an appointment.. I called for a week continually but no luck. Guard sent us back coz we don't have an appointment. Told us there are thousands who wanna come in, schedule yourself too.. on call now again while in car in front of Cambridge office, no luck... what's the solution...?
    Anzi Salim
    Please pick up the call. There is literally no way to make an appointment without you picking up the phone. It is very frustrating!
    Coffee conquers all
    They donu2019t pick up the phone, they also are not taking walk ins. They give you a phone number to call and nobody answers. Smh what are these numb nuts working for then?
    Brandy Reed Giestas
    I just spoke to Ochoa on the phone. She was incredibly kind and helpful. I highly recommend working with her if you get the chance. 5 out of 5 service!nnHowever, I have had quite a lot of trouble getting through to the social security office, hence my reduction of 5 stars to 4
    Dolly White
    Service was great and fast.thank you very much.nnSteve
    Paula Mackin
    Ditto. Called every day for a week, sometimes 3-4X per day. After 20 minutes wait, call is dumped. Just trying to get an appointment
    Susan Alexander
    Kevin Buttow
    I don't know why they give a paper with the phone number to call and make an appointment if no one answers this phone, it looks like they're sleeping at work
    Robin Gibbs
    Just tried to call and neither of the local office numbers I was given 6-8 weeks ago is working. You dial the number and nothing. The call does not connect to anything. Just silence.
    Z R
    Do they ever pick up a phone call? tried many times and never got anyone picked up my call. Unfortunately it is the only way to get anything done
    Subhas Kamath
    Everything was done professionally. The kiosk near the entrance for getting one's waiting token was user friendly - one can easily navigate thru' the menu and get it by oneself. The security guy was nearby to help, if needed. I had a twenty minutes wait. The person handling my application was very polite and efficient. He even gave me a few tips to make sure that my card reaches my mailbox.
    Miles Davis
    The fact SSA expect people to trust the post office with their legal documents is 100% absurd. The people in this office are always inconvenienced by your call or asking for assistance. What kind of half a** organization is this and whose responsible for it a staffing? Such a joke.
    Jiahao Zhang
    The SSA here is one of the most efficient spot I've ever seen! They closed the walk in due to the pandemic, but I got a reply and a solution within 3 days after I mailed in my documents!
    Franck B
    Great office. In the street, there are some parking spots (payable via Passport app) ; it took me less than 5 min to find 1. I waited less than 25 min before being called to a counter. The officer was nice, quick and efficient to process our 4 SSN applications. It's definitely less crowded than SSA in Boston
    Ali Alsamarah
    No stars at all. Disappointing service. They don't accept in-person visits, and there is no one to pick the phone to make online appointments. We have been waiting for > 2 months for SS card.
    A K
    Actually pleasant. Parking is not bad: a few metered spots and a shopping center a couple blocks away. Waiting area is basic, but that's to be expected. The wait wasn't long (20 min.) and the person who helped me was pleasant, competent, and professional. I suggest you go mid-morning or mid-afternoon, when it's probably less busy.
    Kathryn Dorsey
    Abysmal service. They lost my passport. Bad communication between staff members - I spoke to 3-4 individuals within the span of a week who were surprised by what I said every time I called. They did nothing to take responsibility for the loss or assist me with recommendations about how to proceed.
    I went for a new social security card and made sure to get there around 9:30 am. Parking is limited if you get there after 10am but I found a space. I was in and out in 25 minutes!! Fastest I've ever been able to get anything done WITHOUT an appointment. Make sure to bring as many documents as you can (Drivers license, social security card, birth certificate, passport etc.) It makes the process go much faster!!

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