Council Bluffs Social Security Office

Council Bluffs Social Security Office

The Council Bluffs Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Council Bluffs Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Council Bluffs Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Council Bluffs Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Council Bluffs Social Security Office

    Candi Delavan
    The man I spoke with became rude and even raised his voice at me because I asked him to re-explain a question. I then spoke with his supervisor who treated me with respect and answered all of my questions with no problem. He said he would be having a talk with the other worker and apologized.
    Mark Handler
    Since I was approaching 62, I came to apply for early SS benefits. I had questions about my benefits, especially about the limits on earned income and penalties. The gentleman was very courteous and answered all of my questions. I could not commit at the time until I was able to confirm with my workplace that they could reduce my hours to stay below the earned income limit, which they did. I came back a second time to apply and was waited on by a very nice young lady who treated me equally well. Overall, it was a very good experience.
    tiara carter
    This place was wonderful. Iufe0f drove from the Omaha office after being in there all of 15 minutes with rude security, unprofessional workers, and just an overall ran down place. This was my first time going to the Social Security office, and only needed to change my name. After researching this office in Council Bluffs, Iufe0f decided to take my chances, and it was the best decision. Iufe0f was looking at waiting over 2 hours at the Omaha office, Iufe0f walked into Council Bluffs office and it was only 3 people there.nnEven had to drive back home to grab more documents and come back, and the place was still empty 3 hours later. This is where Iufe0f will always go if Iufe0f ever need to visit the Social Security office again.nKudos to the Council Bluffs, because the Omaha office needs to be evaluated.
    Sean RN
    Everyone knows any government agency has a wait period. The workers at this location were helpful, well informed, and got our name change taken care of within minutes of us being called up to the window.
    Mike Lohrmann
    The security guard was pleasant but the customer service guy behind the glass (A1 at 11:50 am 7/30/19) looked miserable and was uninterested in helping as he straight up lied to me to avoid doing minimal work that other people with the same job title have done. Stay away from this place at all costs. Thereu2019s other locations where the people actually care about their job.
    Anita Mae Hochrein Curry
    Ive been trying to get ahold of them and they NEVER answer the phone.
    Kaylah Tucker
    Operators far from curtious. Telling me their opinion of if my social security card is important or not. In her words im not in dyer need. Rude rude rude
    Jaumar Middlebrooks
    Long Wait. And The People Were Rude. However I Will Say On My Last Trip The Lady Was A Little Nicer And More Understanding. It Took 3xs Though To Get Right. They Want So Much To Just Get A Card.
    worst experience I have ever had dealing with income was much higher then what they figured. Poor communication and work ethic by some of their staff.nnClaudette J. Vrbka M.S.N.
    Ronda Cox
    I was at this office on February 24, 2020 and the man that helped me was not very helpful at all my benefits are in jeopardy of being canceled and he couldnu2019t say more than five words to me every time I asked the question I felt like it was bothering him to answer me on my paper it stated that the Social Security office had a list of people that could help me when I inquired about this list he looked at me like I was stupid and told me there are no list they just print that !! I felt like I was bothering him by asking any questions because he sure wasnu2019t going to give me any answers!!
    Reba Williams
    I've have always had a good experience with the office in Council Bluffs Iowa they have always took care of me in a timely manner
    Christina Raymer
    I have always had good timely experiences here. I love the staff. They are well educated on their jobs.
    William Braymen
    90 minute wait for a phone contact is rediculus, offer to evaluate at the end of unattainable phone call is another slap in the face..
    C j
    6 available windows and only 1 actually being used to help people. Absolutely ridiculous. At least the security guard was nice and courteous.
    joe vazzano
    had telephone appt 11/1/18 gentleman was extremely helpful and courteous kudos to your office Omaha office could learn a lot from you guys what a pleasant experience
    Mary Z
    Great help. Patient with all my questions. I felt prepared when I left the office.
    Karissa Jenkins
    You got 8 windows a lobby full of people and one person working. Come on seriously. -_- ridiculous get it together. Geeez
    Luis Dominguez
    Wednesday they are open from 9am - 12pm, this office is not tu busy, and the staff is very attentive.
    Sonny Coffman
    The man I talked to on September 15th couldn't have been more rude.
    Larry Britton
    easy to find, leave your pocketknives in the car, they are not allowed.
    Ruth Murray
    Excellent help on several different areas of concern.
    Heathen Wells
    Can't even get a call to go thrue to as ofice
    Bill Sudol
    12 people waiting, one window open.
    Kate Middlebrooks
    It takes a long time.
    Tiffany Monson
    Have to wait to long
    ShawnLee ofthe HouseASHBY-CLARK (MoveLikeWater)
    Almost impossible to get direct information to access my account.
    Esso Nador
    Amanda Meyers
    Chrystal Mae Zeigler
    Crystal Morrison

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