New Albany, IN Social Security Office

New Albany, IN Social Security Office

The New Albany Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at New Albany Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the New Albany Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

You may also be interested in

Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at New Albany Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For New Albany, IN Social Security Office

    Kay Bee
    I needed a replacement 1099 form and couldn't use the online service so I called the New Albany office. I waited less than a minute for my call to be taken; Aaron was extremely pleasant and helpful! He told me the form would be mailed on Monday and probably received on Wednesday and IT WAS! If you need help with Social Security issues, Aaron is your guy!
    Brittany Gudgeon
    Been calling all day today and yesterday. None is picking up and after 4 minutes of waiting its been automatically hanging up on me
    Debbie Shell Hughes
    Best customer service of any government officenI went in to get my social security changed due to death of ex husband. The lady told me it would be 6 weeks for my next appointment. I said that is fine then she told me to wait. Another worker overhead and could call me later in the afternoon for a meeting over the phone. I said great. Sure enough she called and we discussed it but due to other circumstances she said she would need to call me back . And the next morning she called me and we took care of everything on the phone. I believe her name was Andrea .. she did an excellent job and was kind and efficient.
    Willow Rumley
    Drove an hour and at their door to be told that it's by appointments only and for extreme situations. They wouldn't even look ok at my deceased papers for my dad to make sure I filled them out correctly and wouldn't make an exception. ABSOLUTELY HEARTLESS AND RUDE.
    julie n
    I did not go into office but spoke someone over the phone and she was very helpful on helping me obtain my social security cardu2026 thank you
    Elisabeth Robinson
    Noone wants to answer their phones. Website doesn't recognize its own verification codes. Since, I've been calling ALL day, dont discontinued my benefits because ya'll messing up
    Heather Haynes
    I arrived just after 9, check-in and room was busy as expected, but my wait was fairly short. I was assisted by two different agents, and both were extremely friendly, patient with my questions and helpful! Great customer service and a lot of staff to assist and keep the lines moving-- much appreciated!
    Sara Hensley
    Went in for a simple name change after marriage. Arrived promptly at 9:00, so the wait was short..Was rudely greeted and then extremely rudely and condescendingly interrupted when I tried to explain my situation (treated as if I wasn't aware of the necessary documents and wasn't prepared, despite the posted requirements online being ambiguous for my situation) and documentation . All in all, federal employees acting as is reasonably expected.
    Jim McCallion
    Very polite.and knowledgeable. Long on hold wait tho.
    So now itu2019s ok to refuse to give people paper applications for their own social security card? Not like you all work for the public or anything!
    Samantha Hunt
    They need new workers. My daughter is on SSI and turned 18 in December. They were still putting in my boyfriend's income even after she turned 18. Then turned around and said she gets $1000 in child support, which her dad only pays $5.29 a month. Been fighting with them for weeks! They need someone who knows what they r doing and knows the difference in 1000 and a dollar. I would give zero stars if it could.
    Tianna Clifton
    They literally make it to where nobody can get their SS card. My boyfriend just turned 18 and he doesn't have parents so he went to apply to a SS card. He brought 3 forms of ID (address/mail), bank statement and ID, birth certificate, & dental records. He went back today with dental records and they told him no because it's not stamped. But they wouldn't accept his stamped bank statement. They're idiots. Absolutely ridiculous. I wish I could give negative stars.
    svetla bouskie
    much quicker than chicago,but there often rude,when i had a phone interview with a mr. woosley i called him on time the guy never called back,so i called at the end of the day still no call from him,called him 9 times 4 different days and still no call back.
    Paul Miller
    I Linda. Was there on the 12th of Oct. As soon as it opened, I was called quite soon, however the person was very rude did not give me time to answer her and insisted I had not given my New address, She was QUITE humiliating, People such as she should never work with the elderly. It was not a good experience.
    Fred Jan
    Called and a lady got mad and asked why I was calling and not my wife when I called on her behalf, I told her I can talk for her and I was prepared to go get a hold of my wife, but she hung up on me.
    Katherine Resch
    I've always experienced good service for the variety of reasons I've needed to visit this place, e.g. new social security card & business relating to benefits, & virtually always in a timely manner.
    Serene Luta
    Very courteous and helpful. Once I got through the automation system a person picked up the phone very quickly.
    Tim Gamblin
    I thought that miss Washington at this facility was rude very very pushy and incomprehendable I will be taking my business elsewhere if I have to drive even further I allready have to drive an hour one way I phone to take care of business but again miss Washington told me nothing but static Washington didnt do anything for me at all butt raise my blood pressure and give me a hard time I'm sorry for having a.d.d
    Philip Smith
    Seemed like it was really busy. Parking lot was full. Almost convinced myself not to even go in. 20 mins later i was done and on my way home. Those people were on their game
    It'd be very nice if you people ever answered your phone!!! No matter what time of day I call, they never answer
    Victoria Briles
    I told the lady i talked to TWELVE times how to spell my new address and she still got it wrong my check was a day late. My street name is FINCASTLE she put SIN CASTLE
    Maura Murphy Dance Co19
    Sardonic replies when asking questions. Time to return to in-office face to face meetings, folks!
    Fractured Reality (Turwick)
    Lines can be long but if you have somerhing to do here they can get you out in resonable time
    Keith Auspland
    Ms. Eose, Andrea and Ms. Cirtisvare all AMAZING and very helpful
    Mike Griffin
    The office is still there but the phone number listed has been disconnected.
    Kayla Parks
    Terribly slow, need more workers.
    Tristan Allen
    Hours are wrong, they close at 4
    Liz Walker
    Linda Burgin
    Fast & knowledgeable
    Really 44
    Love this site!

    Search Social Security Offices in Indiana

    Leave a Comment