Decatur IL Social Security Office

Decatur  IL Social Security Office

The Decatur Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Decatur Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Decatur Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Decatur Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 27 Reviews For Decatur IL Social Security Office

    James Nugent
    Deleted my previous review. Reason is: I actually talked to someone there in Decatur, IL. Paul I think. Gentleman was very nice and explained everything to my satisfaction. Did everything over the phone. Everything went smooth. Not so with the contractor for SSA in Chicago. So give them a shot. You might be surprised.
    Tim Morville
    I signed up for Medicare at this office a couple of yrs ago. Friendly, very helpful. They no what there doing....
    Morgan Bork
    The lady told me she didnu2019t have time to help because she was taking a poster down.
    Randy Holmes
    This place is the hardiest place to get anything done. I have been waiting on a replacement ss card for now 3 1/2 months. That is crazy. They are very rude with you. They don't give you what you ask for. They take money from you and don't tell you why!
    Brandi B
    Since the pandemic i have been trying to get an appointment to get my daughter's ss card changed because her last name changed. These people will not give me an appointment and i refuse to mail in her birth certificate and my driver's license (i drive for my job anyway.) Every where else is open why cant they open back up for walk-ins?!
    Mike Tyler
    Well, I spoke with a representative by the name of Michael. Michael was very rude and blatantly disregarded all of my concerns, especially with trying to obtain medical history (determination letter) to have my student loans discharged. He printed a (BPQY) form with the benefits amount reflecting more than what I receive monthly right after I asked that he ensure that would not happen. It took nearly 3 hours for him to finish his interrogation (he literally treated me like I was lying to him about something.) The experience was humiliating, dehumanizing, and his attitude was unruly. Nothing was accomplished that I came to accomplish. He also said part of my benefits would be discontinued until he gets a information back from my bank. Not sure why, I have no money in the bank and aside what I get from being disabled I have no income. I also had issues with logging into my online account by which he refused to help me with. The Decatur location was the worse Iu2019ve experienced even after coming from Chicago. I am very surprised by this considering Decatur has been a pleasant place to live thus far.
    Nicholas Wingard
    Worst experience, the employee accidentally called my number and when at the booth, I was refused service. All I wanted is to make sure I was in the correct place and I no would go back and wait.nI have ever left a review but the way I was treated just shocked me. I felt disrespected and belittled. If you have another office in which you can conduct your business I suggest making plans to go there.
    At this time the Social Security Administration is closed to the public. There is an 800 number you can call and if needed either talk to a representative or set up an appointment
    I got there at 8:30 am and was finished by 9:30. They work fast there.
    Michael [Myku0117l] Zimmerman
    Awful, rude employees.
    Karen Mugg
    People really try to help.
    Candi Morgason
    Wasn't open
    Melissa Carter
    Fast sevice
    Evelyn Watson
    Fast and friendly
    Jeffrey White
    Jerome Lee, Jr.
    alayh chaney
    Ashleyladell Gude
    Latoyia Brewer
    Frederick Hill
    copy cat
    Michael Beghtol
    She Sews
    Angel Barnett
    Sam Strife
    Jeffrey Upton

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