Carbondale Social Security Office

Carbondale Social Security Office

The Carbondale Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Carbondale Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Carbondale Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Carbondale Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 23 Reviews For Carbondale Social Security Office

    Dawn Fuller
    I have been waiting since October for a decision after my SS getting messed up because a letter was never received. When I call I never get any information. Usually they are so helpful and nice.
    Courtney Kirk
    Terrible service! No one ever picks up the phone and the office is closed to the public. How the hell am I suppose to handle my business in the time frame the tell me, this is ridiculous. Hire more help in there!!
    Two Rivers
    Courteous but too succinct. No Fax. No simple pick-up of needed document. Obviously our SS offices are greatly understaffed!
    Tedra Williford
    I've been trying to send off documents to get my son's a replacement card . I first got the papers to fill out for the replacement card and sent documentation. Well they sent everything back stating the need offical birth certificate. I ended up going to the office and sat there over 2 hours . The lady at the desk was being very disrespectful and nothing was done I asked for the papers to fill out nobody gave me no papers to fill out or anything. I dont approve of the service I got today.
    Pete Wertz
    Having contacted the office by phone and talking with staff about a lost SSAN card. I notified them that I was an US Citizen born abroad, what documents would I need to secure a new card. I was informed just a Driveru2019s license. After a 20 mile drive and talking to the employee, who did not give his name. I was informed I need my Birth certificate and accompanying documents. Very poor and dispicable service.
    Sherrah. Says
    I got married in early October, I have had misspellings and left out characters of my new last name. This is my 3rd time sending in my documentation!
    B G
    Driving here was a total waste of time. The clerk barely looked at my paperwork, told me to contact a different government agency. When I Googled the location of the other agency, I was shown the facility I had just visited.
    Patricia York
    All of my questions were answered by such a knowledgeable employee! Thank you!
    rebecca laminack
    I always go to the SS Office in Carbondale Illinois. The people are friendly and answer your questions they know what they are doing and give you advise..closing this facility if it is true would be the biggest mistake ever.
    Jeffrey Sampson
    When I called they answered the phone quickly was helpful and sent me the paperwork I needed quickly.
    Love Sky
    They never answer the phones
    Roy Schumacher
    People are rude
    No waiting in and out in 5 minutes polite staff.
    Shawna u201cLonelyCallowayu201d Hobbs
    Very quick and curtious staff
    joann turner
    Advocating caring efficent
    Charlotte Bailey
    Nice location
    Naer Ramle
    Gwen Shannon
    Gavin Simpson
    Sara M. Hunt
    Karla Childs
    Shelley Thomas
    kerwin watson

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