Pembroke Pines Social Security Office South Broward

Pembroke Pines Social Security Office South Broward

The Pembroke Pines Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Pembroke Pines Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Pembroke Pines Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Pembroke Pines Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Pembroke Pines Social Security Office South Broward

    I keep calling everyday and leaving messages for the same representative that I'm assigned to. I am not getting my phone calls returned and they are not answering their phone. They give you a limited amount of time to submit information and I rather call and speak to the representative than sending a letter to them. It seems like the system is looking forward to you failing instead of helping people who are in need of their services. There are plenty of unemployed individuals that are looking for a job and eager to work. The government should be replacing all the ones that don't want to work with someone who does.
    Amara Farooq
    The lady I spoke with last time and this time was very very disrespectful. I can't believe there's people out there like here. It's my second experience and she the same. Her attitude is in high. She is the last person I dont want to talk again. Very unfair not calling me on time and saying don't ho to work take the whole day off foe your dad you have sacrifice wowwww. My appointment was at 2 but she said wait till 530 Bull.....
    sarah Bell
    They are polite. I couldn't get an appointment, was on hold forever so I did a walk in. Stood for 2hrs ud83eudd26ud83cudffeu200du2640ufe0f. If u don't make an appointment you will wait for 2hrs or more.
    The phone line is terrible but when you eventually get thru you have to deal with unhappy people.. I hopeMs.Alexanderchanges her life or employment... she is very hostile !
    V MS
    I went this morning with an appointment to update my card. The instructions about what papers and documents to bring are clear, so bring everything and it will go smoothly. The person that scheduled the appointment on the phone and the security guard were super friendly and professional. The clerk that did my paperwork very nice and fast. The process was fast, and 10 minutes later I was done. I recommend calling early to make the appointment.
    jackie lopez
    I don't know who is in charge of daily operations and management of this office. My mom needs Medicare part b enrollment completed since 09/13/21, nobody seems to care. I have left messages for Mrs Larose & Mrs Philossaint. I call almost everyday, I have sent a letter, faxed a letter. Nobody seems to be working. They don't even comply with phone appointments and they refuse to see anyone e in person. This is beyond frustrating.
    K Joe
    The office in pembroke pines is rulled by automated system nobody answer the phone it is imposible to be helped , sometime the machine just hangs up the phone and does not give you a chance to wait, ive been trying to reach them for 2 weeks now i keep getting redirected to offices that is not in my jurisdiction and i can not do what i have to do unless its in pembroke pines. I need help like seriously this can not be foreal . I been calling for 2 weeks and i have not spoken to one rep from the pembroke pines office , I always get redirected to boca , or miami gardens
    Mz. Smiley
    If I could this location zero stars I would. I've been calling for 2 hours nonstop to speak to someone about making an appointment because the website would not allow me to submit an online application. Couple times someone answered and hung up. There were even times someone answered and said nothing. On the phone for about 3 mins of dead before I got upset and hung up and called back. The last time I called I was put on hold everytime I said hello I got placed back on hold never actually speaking with someone. After 20mins of being back and forth on hold the operator came on and told me to call back and hung up the phone.
    Kelvyn Abreu
    The staff inside is great, and attention to people is nice.nSecurity is just rude, talks down for no reason. now I will check if there is anywhere else I can go next time, and try to avoid here if possible.
    Clara Ques
    Went yesterday to ask if there was a way to make an appointment thru them or ither
    Ekaterina Vorobeva
    I spent 3 hours for applying for a SSN card. Sick.
    Jose Santana
    The office in pembroke pines is rulled by machines nobody answer the phone it is imposible to be helpednBy nobody the sistem tour you for options that doesnt help and make you wait for long time and finally the sistem shoot you down SS should improve the sistem and give a better service that all citizens expected please add more personal to attend the public in order to honor the good reputation that this institution have before the pandemic thanks and. I espect. You improve the service
    American diary malayalam vlog by LIJI
    I called this office last day.because i did receive a latter from this office, they told me do not call again they are busy, my god i can't believe
    Ana Sofu00eda Matute
    This is the worst office ever, they donu2019t solve anything and are not responsible. Always tell that you will receive a call in 2 weeks with your problem solve but it have already been 5 months. The staff there is not helpful at all, this is the last office you want to visit. My sister havenu2019t received her social security and the days are still counting.
    rachel martin
    I was helped by miss Rudy at window 9, she was very nice and knowledgeable! Also this location was lighting quick. You get greeted by the guard who gives you a form to fill out and instructs you on how to get your ticket number.nnDepending on your reason for the visit is how fast you will be seen. I was helped 15 minutes after arriving. Highly recommend!
    Phong Nguyen (P Eddy)
    Special thank to Ms. Frank for helping me with my appointment. She is very helpful and nice!! She well explained me what I have to do and very patient with my slow answering :D
    Dave Brown
    Worst case of customer service in the world ud83cudf0e. Time waste place.
    Ashley McDonald
    When I tell you I was in and out fast, I was in and out fast. I only waited for 25 minutes. Shout out to Window 10 for helping me out. Best Social Security Administration Office I've ever been to in my entire life. Super quick, super fast, & professional staff.
    Avoid this office at all cost. Very rude worker security never at his desk. All the worker's tell you different information. Don't believe employees when they say just drop off additional paperwork. Make an appointment even if it's for one paper. I've been here for hours to drop off one paper. I've asks for a supervise several times. No supervisor is available at this office.
    Janet Mcdonald
    I arrived at the Social Security office today & after reading so many negative reviews, I had to share that I did not. Ms. Welch at window 16 was just awesome. She is very professional & nice. I had some concerns and questions & she was very patient explaining things to me. I also had an appointment & did not have to wait at all. Ms. Welch thank u so much!!!
    Torrence moss
    The ABSOLUTE WORST. Pembroke Pines made an error claim on my income. 4 months and 2 appeals later I am asked to file another appeal. NO ONE takes responsibility. I now have to prove something that they know does not exist and will not fix.
    Anthony Uribe
    Quick and easy... super fast service. Was in and out in 20 minutes. Mr. Dibs was great, he knew more of what I needed than I did. Was super impressed, does not work like a regular government office.nnThank you Mr. Dibs!!!!
    Kimkimkim Ngan
    They have 2 screens that show that same thing, they should have 1 screen for list of names of people that are waiting since they call some people by names. We waited there for 3 hrs and turned out they already called us. We did not leave for a sec, so i think they didnu2019t know how to pronounce the names. So itu2019s better that they have a screen to show it
    Shawn Aquino
    If I could of given a minus on stars I sure would of. I came in at 9:01 am and I'm still sitting here at 11:09 am and was called to tell me to wait in the lobby for my name to be called all this to change an address which the toll free number screwed up so now I have to sit down here. This place was almost empty when I came in now there is people standing and I'm still waiting. The security man is rude and loud telling us to keep it down but can't hear over his mouth. People ask him for help on the ticket machine and says read the question he don't want to do anything helpful but bark orders like he God pipe your mouth and help because the workers aren't doing nothing this place is so unorganized ran by rude lazy people who need to be reminded that if they don't do their job to go collect unemployment.
    Luciana Damonte
    My dad (72yo) was trying to fix a deduction he is having on his retirement, even though he is actually getting pay little money. After waiting for 15 minutes for someone to answer the call, Miss Del Toro, who was really rude to him, was on the phone with him, (seemed she was having a bad day), and at the end she hung up on him the call to show us and confirm what a bad service she was giving. Thanks Miss Del Toro for nothing. I know my dad required patience but if you don't feel comfortable on customer service, you should look for a different job!
    James Thomson
    Very short wait, very helpful and very courteous staff. Space unfortunately I have to return there, but I do not mind if people there are so friendly very surprised. I'm referring to the people that work and that particular office are very kind and they seem to go out of their way to help you may God bless them all. God bless the United States of America !
    Ms KR
    Long lines...and even LONGER waits! I ended up leaving after waiting 3hrs and still hadn't been seen. If have the patience and the time go for it otherwise, if you have other plans scheduled for the day, be prepared to cancel. Good luck!
    romilda h
    Called the Pembroke RD office customer service was very rude needed assist for an appointment started yelling on the phone.
    Angie Flores
    Lady on Room #10 very rude.
    Jessie Blanco
    They are the most laziest people I have ever seen! They just sit there and don't want to do anything just collect an easy check. I was asked to fax all my pay stubs, I've had for the past 4 months on time, then I received a letter stating my son's benefits have been suspended because I have not reported my wages. I take the time off to go make that huge line, come to find out all my stubs that I have faxed over are still sitting in the fax machine and the only thing I was told wasSorryand that the benefits will remain suspended untilsomeoneenters my pay stubs into their systems. Shame on all of you!

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