New London Social Security Office

New London Social Security Office

The New London Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at New London Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the New London Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at New London Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For New London Social Security Office

    Alice L Matthews
    Feb 11, 2022 This was my 4th time calling the Social Security Office in New London, CT to get a copy of a form my husband and I needed. Rosaria was fabulous, she explained what she doing and stayed on the line until my request was complete. Not sure why the first few people were unable to do the same. Rosaria you are wonderful!!
    janet preston
    This office was incredibly helpful..professional and sensitive...I wish I could give more than a five ud83cudf1f rating!!
    Sienna Newman
    Rosaria went above and beyond to help me out with a situation regarding a replacement SS card. Amazing service and customer care
    Erica Blocker
    A very condescending lady by the name ofMrs. Smithcalled me during work today about my update on my requested social security card. Funny thing is, I never requested a social security card from this office. I requested it from another office. And she had this condescending attitude about how I should request a new card when I went months trying to request a new card frommylocal office. But they refused to send it to my home address. That coworker needs to watch her tone and how she talks to people. You don't know how much scrutiny I am still going through to get just one replacement. Up until 15 mins ago, I never called this office before. And I only decided to call this office to report this person's disrespectful behavior. I'm sorry this person's life is too miserable to call someone with a better tone.
    O.F. Gaming
    Just had to drop off paperwork. Easy and convenient. u2764ufe0fu2764ufe0f
    Shannon Imbriaco
    Called and phone was answered immediately. Rosario was a.pleasure to speak with! She emailed the form I needed while we were on the phone and told me what I needed to do. They received my original documents at noon on Thursday. I had my new SS card & my original documents back on Monday! Excellent service!!
    Maurice Schimetschek
    Called to get information on my social security benefits. I was very nice, the person that I spoke to was rude told me to go online and hung up on me ! This is how you treat a senior citizens, I am going to go on line, I will also put in a complaint.
    Joseph Celej
    I contacted the office by phone and talked with person with initial RC..very polite and respectful. She resolved the issues that I had with my benefits. Thank You very much !
    Javona Green
    This was my first time calling in and I assumed that I would have a difficult time even reaching someone. I was able to speak with someone in less than 5 minutes of waiting. Her name is Mrs. Heart! I was calling in already confused and even through my rambling on she stayed patient and gave me all the information I needed to successfully move to my next step. Thank you Mrs. Heart.
    Avrey Juntilla-Smith
    I have been trying to update my SSN card for over a month now. I had a lot of issues with the office mispelling my name more than once. The reason I am leaving 5 stars on this review is because of my experience with Rosemarie. During this unprecedented time of the COVID-19, I have had a handful of people who were seemingly unpleasant. Rosemarie, however, was one of the most kind and compassionate people I've spoke to thus far. My name has been updated correctly, and Rosemarie explained in detail every question I had.
    Pat Kierpaul
    Although I recommend making a appointment if you can I have had really good experiences with the New London office. Each time getting good service and the answers I needed.
    Marianne Jones
    Impossible to call, have had a clear cut case of my son's benefits going to his father for over a year when he was living with me and its taken over 3 years to process. Went in and got in quick but could not get in to see the only person they said could help me. They said to call and make an appointment. Just tried to call again and was told it would be a 50 min wait. Most of the time the calls get switched over to the main number and they say to call or go to the office. Ridiculous.
    Nancy Gartley
    My call wait time was only about 10 or15 minutes, the representative was extremely helpful, calm and professional while answering all of my questions.
    maciag laurie
    Rosario is an absolute angel! Every time I have had to contact this office they have been extremely helpful and courteous ud83dude0a
    Mark Zanghetti
    I called them on the phone and had the problem resolved within five minutes on the phone, the person on the telephone was kind, courteous and very helpful!
    NariWa Sai
    Ms. Clark, who claims as a supervisor in the office is terrible. Rude, no knowledge whatever. She should be re trained or leave!
    Nicholas Smith
    I went to the social security office In New London Connecticut to take care of some business Ron was very helpful Great employee
    Nishant Sahoo
    Came in one hour after open with a coffee and friend to keep me company. I waited all of three minutes before I was called and I was out the door in less than 10 minutes.
    Zarina Santiago
    When they call your number and you stand on the window to give your information. Everybody that sitting down can hear you give your info to the receptionist. We're your privacy act. Nooo privacy..
    Leticia Garchitorena
    The person who has help me was nice she told me what I need to bring and did it all the the things now I am collecting SSS!
    Tamyra u201cMyMyu201d Bernoudy
    The two ladies in the front desk gave me bad services bad attitude and they didn't have good customer service and they need to be trained over again and they gave me wrong information
    Efficient, polite staff.
    Alexandra Murphy
    Long wait and if you don't have all the paperwork you need to come another day and wait in line
    Rob Nee
    I found this office charming and helpful. Nice staff.
    David LaFleur
    Ask 5 clerks a question get 5 different answers in return.
    Millard Norton
    Very short wait normally
    Byedum dum
    Nice, extremely helpfulnThanks
    Tiffany Jones
    Awful place even the security
    Rebecca Rogers
    Matthew Fanolis

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