Santa Cruz Social Security Administration Office

Santa Cruz Social Security Administration Office

The Santa Cruz Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Santa Cruz Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Santa Cruz Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Santa Cruz Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 20 Reviews For Santa Cruz Social Security Administration Office

    james stark
    Terrible security guard, poor communication.nI have tried to connect with this office for over two weeks and they are not available over the phone or in person. I decided to turn in paperwork and was met by a very aggressive security guard. I had assured him I didn't have any guns knives or pepper spray on me after he asked and he proceeded to ask me again, 3 times. I was only trying to file paperwork and was treated like a threat. This was a very negative experience.
    John Law
    I followed all instructions and forms to be put back on Medicare Part B and was denied - SS has records of my original A and B coverage as well as my employer coverages to date. I can't go in for appointments due to covid restrictions, fax and tues/wed dropbox only for documents. They gave me additional incorrect information over the phone. SC office is making it ridiculously hard for me to get the benefits owed to me, and I get penalized with a Part D surcharge and vulnerable to part B lack of coverage the longer I go without Part B. What a joke! Do they realize that they are dealing with human lives and health?
    CURRENTLY NOT OPEN TO PUBLIC. Online only. It's very misleading that your website says you are open. And then one drives all the way down there, and it says appointment only on the papers on the door. But there is no actual way to make appointments at the moment.nnThe bureaucracy makes me want to pull my hair out. They messed up when I applied for new cards for my husband and I after we got married, because we are both changing our names. They sent me a new card after a month. A week or two later they sent a letter saying they couldn't give my husband a new card because I didn't send proof of name change. Even though the marriage certificate I sent for both of us has our name changed on the bottom. The lady I talked to at first was like oh well the marriage certificate doesn't count for the husband, and uh, yes it does. So I had to send it all back in again. Time to wait for another month.
    Vera Baturina
    This is the most unprofessional set of people I've ever encountered. I applied for a social security number immediately after moving from a different country, had an in-person appointment scheduled two months (!) later and now it has been more than three months (!!) that I've been waiting to receive the number. I've been calling every week and was receiving vague misleading information about the status of my case. This is the most appalling experience with bureaucracy I've ever had and I don't even know what to do about it.
    Randal Wilson
    Well I have called the Santa Cruz office of SSI 4 times in the last 7 days. On Fri., July 30th, I called regarding my missing SSI payment due on July 28th, the gentleman I talked to hung up on me, when I called back a nice gentleman said that it appeared my check wasn't sent due to overpayment due but that it was in error and he would place an emergency order and I should get my payment within 4-5 days. After not getting my check as of today, Aug., 6th I called again and was told this AM that that request was never entered? Supposedly it was put in again today and a manager would call me back to verify. No call of course, I called just before the office closed at 3:50 and was told that the office was very busy and the request was sent? Again I was hung up on? I am 65 and depend on my SSI to pay critical bills such as rent, food, utilities etc. I do not expect to be hung up two different times, it is now 9 days since I was supposed to be paid, I have no idea when or if that will happen, PLEASE HELP.
    Ayushi Srivastava
    Extremely rude agent called 'Steven' picked up the call, I wanted to inquire about the fax line not working for the application of a new SSN ID. He was extremely rude and gave me the wrong information. According to COVID guidelines, we can submit documents via fax and he denied this and first kept the call saying he will ask his manager for an appointment. When I confirmed this is false, I called back to check with the same guy picking up and asked me why I had called him back again and rudely tried to brush me off again. I had to push a lot to get him to verify this with his manager and he finally said that we can fax in and confirmed the number. He was extremely rude and unhelpful. I'm surprised there's staff working in COVID that doesn't know about COVID guidelines. My two cents: choose another SSN Office.
    Basking In Obscurity
    It's a bureaucracy, so of course there are some issues to be expected. That said, the Santa Cruz Social Security office has always been a pleasure (for bureaucracy) to work with. They've never steered me wrong and always been helpful and patient. The only time I have had much of a wait is a couple of times as a walk-in (no appointment); but even then it's usually not too bad a wait. Also on the phone I've had only nice experiences. Now, Santa Cruz has a lot of inconsiderate and rude people, sometimes belligerent; but I have yet to experience it from the staff at this office, though some of the clientele have left something to be desired. Though I'd not choose to hang out there for fun and kicks, in the context of government offices they deserve all five stars.
    Rose Kerr
    This ishands downthe best Social Security office that I have ever had to do business with. As I work with disabled adults the number of offices have been many. For all of the abuse that they get from the public in general they still remain calm, courteous and cheerful. They have always been quick to help in anyway that they can. I thank them for all that they do.
    Suzanne Semmes
    Phoned this office (to make an appointment) on 800 number; waited the 15 minutes the recording warned me about. Was then put through to a pleasant agent who was extremely helpful, kind and clear, who looked up my info online, answered my questions and advised me when to return to their office to make an appointment for further information when eligible for benefits. An entirely satisfactory phone call! Thank you!
    scn scmtns
    #1 Clerks unfriendly, slow, and out of touch with there job duties.n#2 On two separate occasions they have lost or misplaced documentation crucial to my personal welfare.n#3 Presented a denial letter to which I had 10 days to respond and was given thenwrong form according to the letter.n#4 Informed clerk I was having surgery that day and he never mentioned all I had tondo was sign and date a form he handed me, so I had to come back 2 days laternand wait for an hour to hand them the form.n#5 I was handed a paper with names of free advocates to assist me, most were wrong numbers and out of business for up to 15 years!n#6 The clerk who accepted my request for continuation of benefits provided me with complete opposite instructions as set for the in the determination letter,nThey say I am able to go back to work! Give me a job, at 10% of my normal ability, I am 100% more qualified than these zombies!!!!!!
    Natalie Grear
    I needed to reorder my SS card and picked this branch; which is a 90 minute drive from my house in Pacifica. Parked right in front and was in and out within 10 minutes. The lady who helped me (since it was Halloween was dressed as Super Woman), was so polite and friendly. Maybe next time I'll try the DMV office... The people-watching can't beat the San Mateo DMV, though! Hahahaha
    Liza Mednikov
    The woman who 'helped' me at the counter was extremely rude, confusing, and patronizing. She kept giving me unhelpful answers to my questions, and when I expressed confusion, she told meobviously none of this is sinking inwhile she told me completely CONTRADICTORY information!! Of course I'm confused! Two contradictory pieces of information can't be true at the same time. Just awful. The man working at the counter next to her seemed very helpful and I wish I could have gotten him instead. Now I'm here trying to deal with fraud and don't even know who to call and what to tell them because she says they will freeze my account.
    Ray Burks
    Visited the Santa Cruz office just before 10AM Monday. Very friendly and helpful staff from the guard at the door to the people behind the counter. I was in and out in 10 minutes with everything taken care of.
    M C
    Compared to many other SS offices this is by far the best. Everyone is friendly, quick, and professional. I came in at 9 and left before 9:30!
    Fran S. Gertler
    I had a list of questions all of which were answered very well. Plus additional information was given to me that was very helpful. Excellent service by agent in Santa Cruz, CA office.
    Steve VVulf
    Clean, professional, and polite. Security is on thier game and the employees have been nothing but helpful.
    Nancy Forsberg
    I very always been treated respectfully and kindly, very knowledgeable staff. Thank you.
    Each Frame
    Pleasant, quick, clean, quiet...just the way it should be.
    Jessica Pearl Carlson
    This office is closed even though it states being open online
    J. R.

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