San Mateo Social Security Administration Office

San Mateo Social Security Administration Office

The San Mateo Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at San Mateo Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the San Mateo Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at San Mateo Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For San Mateo Social Security Administration Office

    Does the Government pay the rent for the SSI office?nDoes the rent not cover some parking places?nThe office is very busy and parking should be provided asnit was before. Also the online directions do not say an appointment is REQUIRED!
    V H
    No Parking especially in a busy government building. Not so great! Don't understand who we are benefiting with all this restriction.
    Gina Basa
    VERY VERY BAD SERVICEu2026 considering run by a government and being funded by working people. No one is picking up the phone, cannot even schedule an appointment via online. Very frustrating.
    E Lynn
    They try to find whatever reason to NOT help you here. They already make you jump through the hoop of appointments and they will find a bunch of reasons to turn you away while youu2019re trying to make that appointment, some of which arenu2019t even valid. Hard-earned tax dollars at work here.
    Jasmeet Kaur
    Security officer is really nice and helpful. The first staff member I met did not do my application completely correctly. I have gone back five times since then and met with someone different than the first time. She was really great and helped get my application going.
    Curious Curious
    They made an appointment for me but never sent a courtesy confirmation as they said they would. When I called to get a confirmation, after the terribly long phone tree message (4:57 mins.) I was told I needed to hold 40 minutes or more. Ridiculous and imcompetent. No way to run a business. At least offer to give me a call back within a specified time. My survey experience is here.
    Roberto Soto
    I have been to this location several times and its hit or miss with the people who work there whether its information or general knowledge of social security benefits or procedures . I was told that I could not apply for SSDI while applying for state disability that was not true . Second when I applied for SSDI they never filed it and I didn't find out until I revisited the office months later to get an update . I had to start the whole process over . I lost time and it effected my application. I have been fighting for over 4 years now with denial after denial of benefits . I wish they had given me better assistance with getting attorney help with process . Good luck .
    Christopher Percia
    During COVID only first time applicants are allowed to be served. If your a U.S citizen you will be denied service! The only way to get helped is by mail which is very inconvenient!
    S Z
    I went there and applied and filled out the papers for my card replacement and they said in a few weeks it will arrived. Well i waited. And it didnu2019t arrive, so i called the number they gave me to call. They said they have no record of my being there or my application. Now i must go again. Sucks!!
    Carmen Vokietaitis
    Calling to get information is worthless since I cannot get a straight answer from anyone. Going to the office is not any better. Aside from the incredible long wait, to have someone tell you (after waiting over an hour) that they don't know how your claim is progressing, is utterly disappointing. I was told that the woman who is working my case would call me, to give me an answer - well, I never got a call. Now utterly frustrating. Leave it to the government to make you feel better!
    shelley sansbury
    Better than average. Voice processing advised 24 minute wait time, but offered a call back in 35 minutes. This beats private health insurance carriers like HealthNet, Anthem and Blue Cross.
    David Serrano
    I went to this social security office for some help with Medicare.nBeing an end stage rental disease patient it can be very confusing.nThis all happened the m ok nth of Aug 2018.nDo not go to this office.nMrs Ma at window A was so rude and actually enjoyed seeing me in a real problem .nNot only did she give me wrong info and paperwork, she later denied it.nEven when I showed her her own hand writing.nShe would not let me speak to a supervisor and lied to me.nAfter no help at all, she looked at me and almost sinister says.nHave a nice day .nI'm not stupid I know exactly how she meant it.nI went to SS in Reswood City they helped me with the right info and paperwork and took time to hear my situation.nThey told me to write a report about Mrs Ma, which I did and I also wrote a letter to the SS inquires dept.nI am an honest working person.nTrust me this review is accurate.nDavid Serrano.
    Cathy Packler
    Usually a shorter wait than I was expecting. When I bring something in to occupy myself, the wait time can seem not long enough, depending on what I'm occupied with and takes my focus, be it knitting or a mobile device. Then, before I know it, my name or number is called.
    Monica Valle
    This place wasn't so bad until they closed the parking lot. Only employees. The parking lot doesn't even get halfway full. They tell you to park a few blocks away. What the hell. Yes let me make my grandmother walk that far.
    C Stein
    Have had to go into this office twice - very nice people at the door (including guard) to find out what you need, issue a number, then you wait to be called. Very efficient operation and nice people.
    Sayali M
    The turnover was quick and the staff was helpful. The security guard was very helpful as well
    Rosa Ruiz
    Why are you listing your fax number? This shows how incompetent they are.nEven if they had listed the office number I am pretty sure they would not answer the phone anyway.nnI rate them with a double zero.
    Belen Marza
    I went there for the fist time today. I arrived at 11:30am and was done by 12am. The people there were really nice and friendly.
    PPk Hall
    Very Good ServicenGot there half a hour before openingnAll done by 9:30nFor a government office it is amazingly goodnBetter than DMV
    govind subedi
    The security officer very respectful man all 5 stars to him.nAll staff are excellent respectful and sweet talking.
    Honest Truth
    The security guard is very rude and controlling I had to call the office and wait outside so a manager could call him in and talk to him all because I didn't know the papers name of what I had to fill out after i came in he continued to make comments and become aggressive towards me this is completely unacceptable
    Fan Cox
    Not open due to covid. Couldnu2019t bother tell us this on your website?
    DD E.
    People are extremely nice and welcoming. Wait wasn't that long either (depending on days).
    Simon Denton
    In and out within 10mins nice and fast. Helpful and polite staff.
    The Gathering
    Horrible Service. Thatu2019s all I can say!!!
    Janda Rosas
    Waited on hold for 16 minutes and then I was disconnected.
    Turn over is quick. Staff is NOT friendly.
    khalid neshat
    I went there today for second time...reached by 10:15 and was done by 10:45....
    Jon Murphy
    For the rude people to interview you
    RedBxrry Plays
    helpful ad polite for sure. thanks for the security and officers.

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