Fountain Valley Social Security Administration Office

Fountain Valley Social Security Administration Office

The Fountain Valley Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Fountain Valley Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Fountain Valley Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Fountain Valley Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Fountain Valley Social Security Administration Office

    Samantha Baker
    This place is ridiculous. I've been trying to speak with someone for months and every time I call I get put on hold for almost 30 minutes (which I understand they're busy) but when they do answer THEY HANG UP ON ME. Before I even get the chance to speak or after only saying a few words. I've managed to talk to someone, and not get hung up on, twice. That's it out of dozens and dozens of times that I've called. I always make sure to be incredibly polite to these people so they're not hanging up on me for being rude or anything they just evidently don't want to deal with people. It's so frustrating.
    6 weeks since I applied for a social security number and they still haven't processed my's supposed to take 2-4 weeks max! Good luck if you want to have someone on the phone and when you get someone, there is nothing they can do. I regret so much going there and now I cannot work because of them.
    yue wu
    I applied for a social security number 5 weeks before my visa expiration and check my mail box everyday. After two weeks, I called them and they told me just to wait. I waited until my visa expired and call them again, they told me to go to SSA again. When I got there, they told me my visa is expired and I canu2019t get an SSN until my green card is made. I think these guys are irresponsible and good at making troubles. We have many issues about tax and DL without SSN and we have to spend much more money and time to fix them. I really regret to choose this SSA !
    Hobo Hippie
    Very very difficult to get ahold of by phone. I would call multiple times a week for months at a time and the majority of the time no one would answer but when they did answer 90% of the time I would be hung up on. I finally was able to get an appointment and going in there they were very sweet and straight to the point with me.
    Andrew Spath
    After a 5 year battle with the social security admin about an overpayment of 10k from 20 years ago when I was a minor child we were able to get a fantastic result. Renee from the SS office was my advocate and worked so hard on my behalf. I cannot thank her enough. Thank you!
    Marissa Ronnow
    I am not sure how the process is when physically there, but when calling in...expect a really frustrating experience. I called last week and left a message and didn't receive a call back.nnI called twice today, waited through their unnecessary recording that cannot be bypassed. Finally figured out what options to press (the way the recording gave options for pressing numbers was confusing). Waited on hold for about 25 minutes, listening to static and annoying music, and then it hung up on me. Called back a second time, and after about 22 minutes it started ringing. After 8 minutes of non stop ringing I hung up again. I cannot get ahold of someone to help me, and I'm beyond frustrated.nnJust give me an option to record my phone number and call me back when you're ready. Many other places do this. Your phone service is especially not friendly to neurodivergent people.
    Natalee Ho
    The agent is so ridiculous. I am waiting on the phone more than an hour. I ask questions for her. She doesnu2019t answer me clearly. She hung up the phone on me.
    Judi Lowenthal
    I have to share how wonderful the staff at this office are. The office is closed; however, I decided to see if someone might be there or if they had a drop box, as I did not want to mail original important documents they required to see for my Medicare application. Will, a staff member who just happened to be there at that time, was so kind to a couple of us standing outside the locked door wondering what to do. He came to the door to see what we needed, checked out our originals compared to copies (I already had copies) and accepted them! He was so nice about it, and now I don't have to worry about SS receiving them, or getting lost in the mail, etc.! Thank you Will!nnAlso, thank you to the people who answer the phone - both times I called, so helpful!
    I regret coming to this SS office to process my name change! Originally came here because of the decent reviews and they had a drop box offered so we donu2019t have to mail in sensitive documents. Itu2019s been 4 weeks since I dropped my documents with application off at the drop box and it STILL HAS NOT been electronically processed as having been received!!! It is unacceptable that the SSA does not handle personal documents in a prompt manner. Covid canu2019t be used as an excuse for inefficiency. I called in multiple times and the last time, the lady I spoke with (Ms. Munley?) said that the office was closed (on a NONA-HOLIDAY WEEKDAY) and no one can confirm whether or not they have my documents. DO NOT COME TO THIS SS OFFICE!!
    charles cai
    clean and quiet also the officer is friendlyuff0cbut do not be there before 11namuff0cit will take u 1 hour to waitu3002
    Paul Holloway
    With the Covid-19 pandemic and confusion and some chaos a Silver Lining happen to me this Thankful Thursday, and we all need Epic and Positive Experiences, during these challenging moments.nThis SSI Employee Daniel performed and resolved my concerns and issued a new password so that I can handle my business on-line .nThank you Mr. Daniel for you expertise and professional demeanor in making this social security recipient life Stress free.nThose who do Paperwork are Heroes and they deserve to hear positive feedbacks, would you not agree.nThee Counselor
    Tai Mai
    Currently only offer service by phone, but after the long and dreadful automated steps, the phone rang twice and tell you that they busy and hang up. No queue, nothing, waited outside in the parking lot for an hour and constantly calling, no one pick up the phone.
    Jessica Jones Perez
    I went on a Tuesday and got there at 3:35PM en route to the post office, just on the off chance I could squeeze in before they closed at 4. The security guard that greeted me was so friendly, he politely asked if he could check my bag and guided me to the machine to get my number. The man that helped me change my name was also so incredibly friendly! I was in and out of there by 4PM, no problem at all. After getting married and hearing about what a pain it is to change your name, this was definitely a great experience!
    Patricia Westerman
    Called the Fountain Valley office. Live person available almost immediately. Answered my questions, Agreed to mail needed form today. Very courteous and efficient. I was amazed at the terrific service. Thank you so much!!
    D. K. Hinkson
    Security guard awesome.nMs. L who was helping me sign up for Medicare rushed me like a bat out of you know what. Expected me to know precisely what to sign up for Parts A and B without asking many questions. That's not right. If you can't ask them, who the heck are you supposed to ask? That's totally within their scope. She was in too much of a hurry. Thank God I made the correct split second decision. No thanks to her. Plus, she was obviously dismayed I made an appointment at their office rather than one closer to me.
    Reid F. Kilpatrick IV
    You stand in line just to get in the room, this takes from 15 to 30 minutes. You sign in on an electronic kiosk and fill out the white form location on shelf on far side of room from kiosk and then wait not longer than 20 minutes. For a government office it's pretty fast and easy.
    Barbara Richardson
    Terrible that the phone number provided is for the National Office. Told that I would have to go in person to get a tax form for my dead father. When I asked if there was a number I could call to reach the FV office, I was told to wait and then was hung up on. HORRIBLE!! THis was after waiting ONE hour to talk to someone about the form I need WHICH I WAS TOLD THEY WILL NOT SEND OUT UNLESS REQUESTED AT THE LOCAL OFFICE. I will now have to take a day off work to get this form. Thanks a lot.
    Gaaus Nguyen
    A nice office with detailed, careful and helpful officers
    Kathryn Wahrenbrock
    Filed an application on line last night. They had received it already by this morning. They aren't open to the public but I called this morning and the woman answering the phone was excellent and answered all of my questions. Very impressed.
    Viet T Nguyen
    I came into Newhope SSA office last week for submission of my wife's identity papers. The security guy/ receptionist was polite and quick serviced. The office was quiet in a comfortable working environment. I onl had to wait for 2 minutes, then my matter was solved quickly in a friendly way. (I had had to wait for 3 hrs in a DMV office the week before last). The only setback: the speaker needs replaced. I and another man could not tell if it said our number or another. I would rate five stars plus for a government office like the Newhope, Fountain Valley, CA SSA office.
    Zach Pond
    The security guard and guy at the window were awesome. I went to the Mission Viejo office and there was a line out the door just to CHECK IN. Drove here and they got me right in and DONE in 15 minutes. Iu2019d still be standing outside! Thanks for being here guys.
    Nelson Contreras
    After a 20 wait on hold the phone just rings and rings. No one answers. I waited 10 minutes of the phone just ringing. Why do they say that they're open? Waste of my time.
    Minh Cao
    Hands down one of the best social security office I have ever been too. Great, friendly staff with excellent service. You will get your things done here without any trouble. I have been coming to this place for over 3 years and they have kept the same standard the whole time.
    Xuan Deng
    Youu2019ll be greeted by a kind security, served by a great and efficient staff. More importantly, you wonu2019t spend much time on waiting. I arrived at 9am, and get it done by 9.50 am.
    Jennifer Sandoval
    Easy process. The security guard is so great. I dont know how he keeps such a great attitude with such confusion. Not that the process is confusing. People make it a bit harder on themselves I think. Even with the language barrier and people blatantly ignoring him he was friendly and helpful.
    Bob Gonzalez
    I spoke with Norma from your Fountain Valley office in California on several occasions, she has been most helpfull and was able to enrolled me on Medicare Part B. I find Ms. Norma to be an extremely knowledgeable and professional employee. Your agency is very fortunate to have her assisting the public with this delicate and important process of our llives.nnThank you so much Norma!nnMaria C. Gonzalez
    Sharon Sola
    I live in Laguna Niguel and prefer to visit the office in Fountain Valley. Seems it is not as crowded and the people who work there are very nice, especially Officer Swook who is always very helpful in getting first time clients through the initial first steps.
    Yauheni Zhankevich
    I applied for ssn. So 3 weeks it was in status pending, then they sent it, but I didn't receive it (but they told me to wait 2 more weeks to ensure that it really was lost), and they even didn't provide tracking number for such important shipment. So, for now 38 days passed and I still without ssn, they told that I need to wait 2 weeks more.
    Vinh Chung
    Mr. Pham, at window #4 was very professional in resolving issues with my Medicare application. He was very patient and courteous in helping me.nThank you Mr. Pham.
    Mark Kempton
    What's easy to get through the line and get things done. Show up early if you need a morning time. Office opens at 9 best to be in line by 8:30am

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