Hot Springs Social Security Office

My son's disability keeps getting cut off and for absolutely no reason. I'm getting overlapping paperwork to say send this in before such and such date, which I do, but 3 days later get another letter saying it's been suspended AGAIN. You can't get ahold of anyone the number just gives the busy signal. You can't go in to speak with someone face to face to ensure they got what was needed you just have to leave in the drop box and hope for the best. I'm really over it.

no wonder the gov. gets attack--- $170.00 taken out of my s.s. check when i just make hardly enough to live on--utilities-groceries- not much left out of my check--that $170.00 would sure help-- i would like to see all the FAT CATS on CAPITAL HILL live on my check--38 years of working and i have to count every penny of my s.s. check to live!!!! SO glad my goverment is looking out for the senior citizens---THANK YOU---joe biden!!!!

I've been disabled for 8 years or more and still haven't received a decision but I'm not blaming SSA, I'm blaming my lawyer and my wife's lawyer for slacking and being cheap and not wanting to do the paperwork and wanting us to do it. My wife got denied because my lawyer was not prepared when they went before the judge which he is retiring our lawyer that is and only working from home and used to be a very good lawyer in Hot Springs. But let me tell you I am giving Laura Martin a rave review two thumbs up for helping me out more than my lawyer and giving me a chance to do my second part of my second time appeal and she was very cordial and willing to help me just like when I went to get a copy of my birth certificate or rather my social security card they were very good to me but miss Laura Martin I want to thank you for being cordial nice and very very helpful to me over the phone and you done more for me than my lawyer has done in the last 5 years or 6 years maybe closer to 7 and I just wanted to let you know that there are some good workers in the hot springs social security office this lady really helped me and I would recommend her to anybody thank you Ms Laura Martin for everything you've done for me and I will be talking to you soon. Everett Lynchnud83dudc4dud83dudc4d u2b50u2b50u2b50u2b50u2b50

Their employees are very rude I was told that I was yelling because they wanted me to break the law a federal building wanted me to break the law by leaving my driver's license there and driving without a license and they lost my children's paperwork for the social security cards

I called and was on hold 40 minutes when the cell was canceled. They are not that busy. Typical government bureaucrats...all I need is a reissue of my social security card I lost. the covid is not the cause of this delay in response...its the workers...government workers who work for me..what do I have to be?? An illegal alien to get services??

Nobody in this office works! They do nothing but harass disabled people. They lie and fraudulently sign you up for direct express without your permission. Then they refuse to send you a direct express card for weeks. They refuse to tell you the name of your case worker so nobody can be held responsible. The whole office should be investigated for its incompetence.

Iu2019m writing this for my brother who used Hot Springs to get a new social security card that was lost. After normally using Pine Bluff location seems like he wasnu2019t getting the help needed. After going through social security office in Hot Springs all was done with a phone call and he promptly got his new card within a week. Kudos to the staff at hot Springs office

Super frustrated at how Rude the so called management team is here ud83eudd26 I'm trying to complete a very simple process and because they're computer shows the name of my doctor's hospital as they city and state of my birth instead of the actual city and state (clearly they're mistake) I had a supervisor get very rude with me on the phone and demand I send all my info (ID, SS, Birth certificate) in the mail to them so they can confirm... HELLO!? What am I supposed to do without my identification while you figure it all out? What if something happens to it? Your phone line clearly says you are open by appointment only but when I ask for one so I don't have to mail my info you tell me your closed to the public?

they were nice on the phone & were able to help me with everything i needed :))

Called today (2/7/2020) for help completing a form for my dad. The lady I spoke with started out friendly and helpful, but after about 5 minutes, she became rude and hung up on me. All I needed was help completing a form. I didnu2019t need sass. Next time I phone the office, Iu2019ll be asking for her supervisor.

nobody answers the phones EVER in order to get somebody it's a hit and miss. there has been only two people who have ever acted like they give a darn and the others just act as if you're an inconvenience to them

Much need to disassociate with Direct Express they have poor customer service and are not answering calls over the past two weeks. My family cannot pay our rent until we can order a new card to get our benefits! Very dangerous!

I went in for an emergency disability check,since they,(the SSA Administration themselves had inadvertently caused my check to be mailed to a address that they picked and basically made my check get sent there,in Springfield, Missouri). They took no responsibility, and then they even tried to say I maybe trying to get over on them.... Some kind of scam!?!? I've been homeless all month and now this? I have no idea what I'll do....the Hot Springs SSA Administration is a heartless,judgemental group of folks. May the Holy Spirit change that part of them and may God forgive and bless them, and me too. In Jesus name.

I've call left messages with my case handler for the last 2weeks. I haven't received a phone call yet. I called her supervisor left a message still no phone called returned. What's the point of having a answering machine. Yall dont answer the phone or return calls.

I called the Hot Springs office today. I only had to wait a few minutes. The woman answering was pleasant, was very helpful, knew exactly how to get the information I was seeking and answered my question in a matter of minutes. Very good experience.

No one is answering the phones. Called twice today and never got through to a rep. It kept saying to call back later.

I know they're busy. A short wait is not bad. The agents always treated me with concern and respect.nI appreciate all they do for me.

Very helpful and polite on the phone!

Good luck trying to get someone on the phone ive been trying to call all morning and keep getting hung up on.

Great service...very helpful. 3/16/2020..last day for face-to-face appts & I had to drive 90+ miles to get there! It was worth it!!

I called today to sign up for medicare. Very polite person on the other end of the line; helpful and courteous.

Had my yearly review update appointment and they were to call me at 11 am and here it is 11:50 am no call I've tried to call left message and nothing u2026

I have called this office five times today, put on hold only to be disconnected each time.nGuess I'll just have to show up at the office.

I was very surprised at how well organized the information system is here. Very short wait time and very helpful and pleasant person I spoke with.

Fast....I've never had to wait very long even when the room was over half full

OMG!!! I HAVE CALLED 5 TIMES TODAY. SPENT MORE THEN 30 MINS ON HOLD EACH TIME JUST TO GET HUNG UP ON!!!! ARE YOU SERIOUS?!?! WORST OFFICE EVER!!

Typical government employees. Does it surprise anyone that they're lazy?

I have been there several times and I keep getting the run around and have yet to get ANY ANSWERS at all on my case.

Very helpful and nice

90 degrees, not allowed inside where there is AC and a large sitting area?nOnly five people are allowed in at one time. It sounds arbitrary.nI don't think they thought this though. They put the security guard in charge. What could go wrong?