Hot Springs Social Security Office

Hot Springs Social Security Office

The Hot Springs Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Hot Springs Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Hot Springs Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Hot Springs Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Hot Springs Social Security Office

    Kayla Hall
    My son's disability keeps getting cut off and for absolutely no reason. I'm getting overlapping paperwork to say send this in before such and such date, which I do, but 3 days later get another letter saying it's been suspended AGAIN. You can't get ahold of anyone the number just gives the busy signal. You can't go in to speak with someone face to face to ensure they got what was needed you just have to leave in the drop box and hope for the best. I'm really over it.
    vicki saiz
    no wonder the gov. gets attack--- $170.00 taken out of my s.s. check when i just make hardly enough to live on--utilities-groceries- not much left out of my check--that $170.00 would sure help-- i would like to see all the FAT CATS on CAPITAL HILL live on my check--38 years of working and i have to count every penny of my s.s. check to live!!!! SO glad my goverment is looking out for the senior citizens---THANK YOU---joe biden!!!!
    Everett Lynch
    I've been disabled for 8 years or more and still haven't received a decision but I'm not blaming SSA, I'm blaming my lawyer and my wife's lawyer for slacking and being cheap and not wanting to do the paperwork and wanting us to do it. My wife got denied because my lawyer was not prepared when they went before the judge which he is retiring our lawyer that is and only working from home and used to be a very good lawyer in Hot Springs. But let me tell you I am giving Laura Martin a rave review two thumbs up for helping me out more than my lawyer and giving me a chance to do my second part of my second time appeal and she was very cordial and willing to help me just like when I went to get a copy of my birth certificate or rather my social security card they were very good to me but miss Laura Martin I want to thank you for being cordial nice and very very helpful to me over the phone and you done more for me than my lawyer has done in the last 5 years or 6 years maybe closer to 7 and I just wanted to let you know that there are some good workers in the hot springs social security office this lady really helped me and I would recommend her to anybody thank you Ms Laura Martin for everything you've done for me and I will be talking to you soon. Everett Lynchnud83dudc4dud83dudc4d u2b50u2b50u2b50u2b50u2b50
    Tamra Clendennen
    Their employees are very rude I was told that I was yelling because they wanted me to break the law a federal building wanted me to break the law by leaving my driver's license there and driving without a license and they lost my children's paperwork for the social security cards
    David Williamson
    I called and was on hold 40 minutes when the cell was canceled. They are not that busy. Typical government bureaucrats...all I need is a reissue of my social security card I lost. the covid is not the cause of this delay in response...its the workers...government workers who work for me..what do I have to be?? An illegal alien to get services??
    Lady Stardust
    Nobody in this office works! They do nothing but harass disabled people. They lie and fraudulently sign you up for direct express without your permission. Then they refuse to send you a direct express card for weeks. They refuse to tell you the name of your case worker so nobody can be held responsible. The whole office should be investigated for its incompetence.
    Billy Prislovsky
    Iu2019m writing this for my brother who used Hot Springs to get a new social security card that was lost. After normally using Pine Bluff location seems like he wasnu2019t getting the help needed. After going through social security office in Hot Springs all was done with a phone call and he promptly got his new card within a week. Kudos to the staff at hot Springs office
    Delilah Simpson
    Super frustrated at how Rude the so called management team is here ud83eudd26 I'm trying to complete a very simple process and because they're computer shows the name of my doctor's hospital as they city and state of my birth instead of the actual city and state (clearly they're mistake) I had a supervisor get very rude with me on the phone and demand I send all my info (ID, SS, Birth certificate) in the mail to them so they can confirm... HELLO!? What am I supposed to do without my identification while you figure it all out? What if something happens to it? Your phone line clearly says you are open by appointment only but when I ask for one so I don't have to mail my info you tell me your closed to the public?
    lilly sweetpea
    they were nice on the phone & were able to help me with everything i needed :))
    Mysti Gates
    Called today (2/7/2020) for help completing a form for my dad. The lady I spoke with started out friendly and helpful, but after about 5 minutes, she became rude and hung up on me. All I needed was help completing a form. I didnu2019t need sass. Next time I phone the office, Iu2019ll be asking for her supervisor.
    Jane Ann Sowell
    nobody answers the phones EVER in order to get somebody it's a hit and miss. there has been only two people who have ever acted like they give a darn and the others just act as if you're an inconvenience to them
    Simply Driven
    Much need to disassociate with Direct Express they have poor customer service and are not answering calls over the past two weeks. My family cannot pay our rent until we can order a new card to get our benefits! Very dangerous!
    David Gross
    I went in for an emergency disability check,since they,(the SSA Administration themselves had inadvertently caused my check to be mailed to a address that they picked and basically made my check get sent there,in Springfield, Missouri). They took no responsibility, and then they even tried to say I maybe trying to get over on them.... Some kind of scam!?!? I've been homeless all month and now this? I have no idea what I'll do....the Hot Springs SSA Administration is a heartless,judgemental group of folks. May the Holy Spirit change that part of them and may God forgive and bless them, and me too. In Jesus name.
    KountryGirl Meek
    I've call left messages with my case handler for the last 2weeks. I haven't received a phone call yet. I called her supervisor left a message still no phone called returned. What's the point of having a answering machine. Yall dont answer the phone or return calls.
    Sue F. Lopez
    I called the Hot Springs office today. I only had to wait a few minutes. The woman answering was pleasant, was very helpful, knew exactly how to get the information I was seeking and answered my question in a matter of minutes. Very good experience.
    Nikki Rios-Silva
    No one is answering the phones. Called twice today and never got through to a rep. It kept saying to call back later.
    Joseph Grover
    I know they're busy. A short wait is not bad. The agents always treated me with concern and respect.nI appreciate all they do for me.
    Lisa Davis
    Very helpful and polite on the phone!
    Hailey Axelson
    Good luck trying to get someone on the phone ive been trying to call all morning and keep getting hung up on.
    Karen Lambert
    Great service...very helpful. 3/16/2020..last day for face-to-face appts & I had to drive 90+ miles to get there! It was worth it!!
    C S
    I called today to sign up for medicare. Very polite person on the other end of the line; helpful and courteous.
    Debbie Graham
    Had my yearly review update appointment and they were to call me at 11 am and here it is 11:50 am no call I've tried to call left message and nothing u2026
    Gene Morris
    I have called this office five times today, put on hold only to be disconnected each time.nGuess I'll just have to show up at the office.
    Bruce Hilton
    I was very surprised at how well organized the information system is here. Very short wait time and very helpful and pleasant person I spoke with.
    Brandy Boulby
    Fast....I've never had to wait very long even when the room was over half full
    Amanda Carsten
    J. R.
    Typical government employees. Does it surprise anyone that they're lazy?
    Teena Paquette
    I have been there several times and I keep getting the run around and have yet to get ANY ANSWERS at all on my case.
    Natasha Parker
    Very helpful and nice
    nelson s
    90 degrees, not allowed inside where there is AC and a large sitting area?nOnly five people are allowed in at one time. It sounds arbitrary.nI don't think they thought this though. They put the security guard in charge. What could go wrong?

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