Chester Social Security Office

Chester Social Security Office

The Chester Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Chester Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Chester Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Chester Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 20 Reviews For Chester Social Security Office

    Dau Thi Lam
    This office is awesome, not only the in-person services but also via phone. All the officers were nice, calm and very helpful. My case was delayed due to the holiday break and the pandemic but overall I had a very pleasant experience.nnSpecial thanks to Pauline who followed up and helped boosting my case process in just a few hours after the call.
    Alicia Kaestner
    Easy check in and quick support by a very friendly woman who made the whole experience just perfect.nThe waiting room could be much more welcoming though.
    Blue Humor
    I had a recent experience with the West Chester office of social security. I spoke with John and he was VERY helpful. I later spoke with the Manager of the office and she was also helpful. She took the time to clearly explain the payment process. GOOD JOB !!! Thank You. Bob
    George DePaola
    Mr Smith at window #1 was very helpful, courteous and professional. I visited the office April 2022. Thanks again Mr. Smith
    Frank Felice
    Iu2019ve been trying to get a payment thatu2019s well documented that it is owed to me. Itu2019s been so long that I paid taxes on it not the last but the year previous to that, so yeah 2 years ago. Theyu2019ve changed my agent 3 times without the courtesy to inform me (I ended up calling, only to find out the agent is someone new.). My lawyer has even sent them a letter saying the money goes to me and not him (In SSA records it says I had two lawyers but itu2019s the same guy. This is the holdup.). Too many federal workers and you know....nothing gets done.
    Donna Thomas
    A friend of mine is 67 years old and trying to retire but can't even get an appointment in the Chester Social Security Office. Unbelievable!!!
    Kathleen Marengo
    The phone system is horrible. It takes forever and then when you finally get someone the phone call ends. When you finally talk to someone they put you off by saying - it takes a few weeks to process. You wait and it is still an issue. Social Security needs to open their offices. The DMV has been open for months. The SSA works for us.
    Steve Gotzler
    You can not even call them anymore. The phone just hangs up. I have been calling everyday for nearly a month and leaving messages on various voice mail accounts. Never got a call back. I am starting the 4th month of trying to get anything done at this office. Avoid this place if at all possible, go somewhere else.
    Becky Gookins Collins
    A very brief wait ended with my working with Theresa Kozempol (spelling???). She was efficient, professional, and extremely helpful. In another very brief time, all my documents were taken care of. Couldn't have been more pleased with my dealings in this office. Thanks, Theresa!
    Vanessa Foor
    Iv dealt with 3 other social security offices across PA and this is by far the worse. My case worker Mr. Knox never answers or returns calls. His voicemail saysI will return your call within 24 hoursNOPe not going to happen and iv tried to reach him for 2 weeks. The supervisor Mr. Horan never returned my calls either and trying to get my sons backpay released these people are ridiculous. They say I never brought certain papers I when I have multiple times. Each time I switched security office had no problems getting my info switched but now this chester office is having issues and now trying to say I owe money. I will take legal action before I pay or my so on loses benefits
    Primrose Calder
    The two staff members who helped me were so respectful and very informative. I was very pleased with their help. Great job!!!!
    Priscila Maynard
    I have been at this office 3 times since May 2018. Trying to change my date of birth an still not correct.nThe staff need to be trained properly . It's horrible .
    Linda Batchelor
    Only waited 1/2 hour to be seen. The gentleman who helped me couldn't have been nicer. Only took him 15 minutes to correct my problem.
    Jasmine Whittaker
    No one returns my calls, keep reporting the same problem that they claim I won't have to report (changes), I've left mutipule messages for a Mr. Knocks with no reply. Very unprofessional!
    Rasheta Nix
    There ok um they do have a office number just have to ask and it's normal to wait for any processing and no return back call then u have to call or just call or go to center City office
    Brendan Conway
    Itu2019s horrible my grandmother tried calling several times and you have to leave a voicemail message and they never return your calls, we have been here a lot and waits are beyond too long poor customer service these people could do a better job here and need better training
    Dave P
    They got 1 star because I couldn't give them zero. Automated system simply says no one available and hangs up. Very unhelpful.
    Bernie Cooper
    Everyone there has treated me with dignity and respect and help me as much as I believe possible ud83dudc4d
    Daniel D
    I have been sitting here for two hours and they are no help what so ever I would suggest going somewhere else
    Thomas Malin
    Had to go back 3 times for the same problem that they assured me was fixed. No help at all

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