Franklin OH Social Security Office

Franklin OH Social Security Office

The Franklin Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Franklin Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Franklin Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Franklin Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at www.ssa.gov.

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at www.ssa.gov or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, SSecurityOffices.com is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.


  • 30 Reviews For Franklin OH Social Security Office

    SHEPHARD FAMILY ENTERPRISE LLC u201cSF ENTERPRISE LLCu201d CEO and CHAIRPERSON
    I was able to connect with a support person today 16 March 2022 @10:45am. I recalled the number and waited twice with the third time I had about a 8 minute wait before the call was answered. The gentleman was very professional and answered my questions about forms SSA 827 and SSA-3368. The call was quick because I had direct questions not a long narrative about my current issues. I recommend that if you want to find a walk-in location you may have to search one near your location...
    Tammy Duncan
    A trip to this office is a dread. There are always so many people there before the doors even open just standing in the freezing cold. Once inside, still waiting in line to get a number. Itu2019s almost guaranteed standing room only and then the very slow wait. It seems as though thereu2019s two staff workers and a security officer working with a couple hundred people that need help. Some of these people have no way to get anywhere else . This office needs more staff and seating to be ran efficiently. Itu2019s terribly outdated.
    Tyrel & Natasha Nuzum
    They are only open for appointments only for extreme cases. The whole time I was here with a baby in the parking lot I saw three other people try to get in. They shouldn't list open hours if they are not open to the public. Their front door is gated off in the inside. The number they have to call for appointments does not pick up.
    Jane Wimberly
    Trying to get a replacement SS card Iu2019ve done everything they asked. Documents were returned some were missing I sent originals got back copies. They hang up when in mid sentence use the excuse itu2019s the phones lines yes theyu2019re having problems with phones according to their web site. But itu2019s been weeks how long to repair a phone line?
    taniya foster
    Itu2019s ridiculous that they give you options to identify yourself other than sending your drivers license (that you need to get to work daily.) I sent in information three times that was told to me from a representative that what I was sending would be eligible instead of sending in my drivers license each time was denied, so now Iu2019ve sent in my drivers license and information the fourth time. I just find it kind of strange that we have to send our drivers license in to them if itu2019s something that we need on a daily basis.
    Christena Bodenmiller
    Wish there was an option for NO STARS. Have tried calling to ask a question twice - during regular office hours - no answer the first time waiting on the line over 20 minutes. This time I let the phone ring for over an HOUR. No answer! I just want to ask a simple question. We are new to some of the services provided by this office and I can't get any help. Unfortunately there is nocompetitionto go to for this same service. I need to turn in time-sensitive information and can't get any support what-so-ever. No one cares or will probably read this so likely wasting more time and effort for nothing.
    Garrett Satow
    Will not answer the phone... Appointment only. How am I supposed to make an appointment if no one will answer the phone? Just trying to get my wife's last name changed after getting married and so far am 0/2 at successfully getting inside a social security office...
    Tony B
    Without a doubt this is the most UNPROFESSIONAL Agency...forget about calling, they will not answer the phone even though the voice recording says to hold for the next available agent....total waste of time, all must be out to lunch! I wish I could give them 5 minus stars because that's the service they give.
    Sherdil Khan
    Can never get through any one. No way to talk to any one to get an an appointments. Extremely rude security guard who was angry when I went into the office door and knocked on the door during th office hours Friday around 11 am. There are office hours posted nothing is said about appointments only. He said to call the # on the door and there is only TTY but not customer service #. Very disappointed!!! Why these government agencies are rude and disrespectful to customers while they are there to serve tax payers.
    Cherish Johnson
    Will not answer the phone . Iu2019ve called to talk to Phillip Christi left lots of voicemails still has yet to call back what a joke. But if the shoe was on the other foot it would be a different story
    dilli biswa
    I have been trying to get hold of somebody for a week now. I doubt if there is anyone working. All other offices are open now only social security services are close. They need to reopen with the CDC guidelines.
    Julie Gressley
    No walk ins right now (Jan 2022). Call first (and do the phone wait thing). Google should just label this office as closed.
    Liz Chesshir
    This place is horrible. If every other business is open my question is why aren't they...not one person is consistent or familiar with what I need. Tell me to drop off my info for the 3RD TIME. We were told the drop box was open 20-3. Get there and of course the hours vary. Not even consistent information
    Soma Aal
    Does this place have a management? how can anyone get the help they need if no ones answering the phone they should do their job and stop hanging up the phone after we waited 1houre
    Kahil Zack
    You guys need to reopen now. Youu2019re giving us tough time waiting on the line and not answering. Reopen the location itu2019s better for us citizens.
    Marty Lukasiewicz
    They never answer the phone!!nOn hold over an hour then the call automatically disconnected.nTry to call back and the line is busy????
    Brittney Bentley
    1 star is giving too much. You cannot get through to anyone over the phone and when I went there to drop off paperwork at their request the security guard was rude and said I couldnu2019t go in while he stood outside doing nothing but talking to some girl. If your not answering phones or taking walk ins what are you getting paid to do? Sure seems like nothing
    Ilyas Bashir
    Calling them regularly there is answering machine but never transfer call to representative and after long wait call automatically drop it happen all the time seems like we are living in 3rd world country office is close for public through phone they are non reachable what to do ?
    Lanell Gray
    This social security location has been the worst! I called yesterday then after I waited 30 minutes as I was explaining my situation the guy hung up on me! Then today I call at about 11am and the lady was telling me that what the person I talked to last week said was wrong, and I was trying to explain what she told me and she hung right up on me again! My 2 year old daughter's dad just died, all I'm doing is what I get told to do, I can't do this on my own and they have made me so upset! I think this place needs assessed! Don't think they are there to help you because they are so rude!
    Heather Baker
    Called at 3:24 pm on a Wednesday and no one answered. Was on hold the whole time. Hung up at 4:07 pm when I realized they were closed . No one ever answers.
    Sherdil Khan
    Can never get through any one. No way to talk to any one to get an an appointments. Extremely rude security guard who was angry when I went into the office door and knocked on the door during th office hours Friday around 11 am. There are u2026
    Tina R
    They never answer their phones, it's a pandemic. You can't get in there but through appointments only so at least answer the darn phones. Its of great importance. It's very frustrating at this point!!!!!!!!!
    Heather Baker
    Called at 3:24 pm on a Wednesday and no one answered. Was on hold the whole time. Hung up at 4:07 pm when I realized they were closed . No one ever answers.
    Brittney Bentley
    1 star is giving too much. You cannot get through to anyone over the phone and when I went there to drop off paperwork at their request the security guard was rude and said I couldnu2019t go in while he stood outside doing nothing but talking u2026
    Leslie Junk
    Absolutely horrible customer service. Iu2019ve tried to call three times, talked with a remote person who left emails with notes to call me back. I have heard nothing. Today I drove to the Georgesville Road office. And they are randomly closed from 1 to 3. So incredibly frustrating!
    Ilyas Bashir
    Calling them regularly there is answering machine but never transfer call to representative and after long wait call automatically drop it happen all the time seems like we are living in 3rd world country office is close for public through phone they are non reachable what to do ?
    Emily Gordon
    You guys need to answer your phones. Ridiculous.
    K Wilson
    Although people need a government business such as this there should be a way to make it a little easier on themselves. Printouts should be available just like getting tickets.
    dilli biswa
    I have been trying to get hold of somebody for a week now. I doubt if there is anyone working. All other offices are open now only social security services are close. They need to reopen with the CDC guidelines.
    Paula Crabtree
    This office has the worst women employees working there answering there phones...rude, sarcastic and make you feel even worse...Refused to give me her name, saidI didn't need her name.Then hung up on me.... Office personel needs reviewed...

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