Fort Gratiot Social Security Office

01/24/2022n48 minute hold time on the phone to set up an appointment for a name change after getting married. The website says only name changes like this can be done in the office. After 48 minutes on hold I am answered by a women with a child screaming in the back ground, unable to hear barely anything she puts me on hold again just to find out when she came back that I can submit the application through mail. She stated I had to mail the original copy of our marriage certificate only, while online states a certified copy can be sent. She also stated to send in a copy of my drivers license in which the website states that is a form of ID you do not need if sending an app in the mail.nnVery Unprofessional and irritating with the false information

Absolutely the most horrendous and slipshod office I've ever dealt with in any state. They perpetuate misinformation and were extremely sloppy in their handling of multiple clients. Their reputation for being unreliable and inaccurate is well known within multiple communities who have been forced to deal with their office.

My wife and I recently had dealings with the Fort Gratiot office. To say we were impressed would be a gross understatement. The treatment we received was fast and empathetic. Actually, we were blown away by the kindness and understanding shown by the two workers we met with, and also with the employee we dealt with on the phone. No words can truly express how we feel about how we were handled. Thanks so much to all of you involved.

Unless you get there an hour before they open to get in right away you will end up waiting a good amount of time. Most of the employees I have met with were knowledgeable and friendly. They need to offers services that allow you to go online and set a time for an appointment like the Secretary of State provides. If you go online and ensure you take all of the paperwork needed you will have a much better experience.

First, I'd like to thank the staff for their knowledge and fast, courtesy service to the public. Everyone I encountered at this location was super friendly and polite. Honestly, I believe people treat you how you treat them.. if you're rude, you may take their behavior as rude. Be friendly to get friendly service. It's pretty simple to understand. 5 star! Would recommend this location.. Fast service, no waiting all day.

I dont normally write bad reviews on Google. Came here after getting my original ss card from my mom. I came to this specific ss facility for a shorter wait time than waiting hours in metro Detroit. The wait time was shorter but at a cost of poor service. The man assisting me asked me rudely why I was at this location. He didn't have anything to say after I told him I grew up in this city. After denying me the name change I wanted, and telling me I had to use my middle name with my new married legal name, he couldn't explain why I had to keep my middle name other than it was incorrect on the marriage license. I didn't even have my middle name on the marriage license. He further informed me that if I would want to change my name again I would have to go through an appeal process through the court system. The whole reason I came to change my name in the first place was because I am officially married now, and I had my maiden name and married name on the license. At the end, he laughed and said,Congrats on getting married, well I guess it wasn't that recent.After, he took my original ss card and stated that I don't need it anymore without asking my permission. Please review your staffs ability to create good customer service.nnTwo weeks later I went to a different location and got my name changed the way I wanted it without snide remarks or unexplained reasons.nnAbout 4 months later, an administrator called about this incident and wanted to know more about what happened. Thank you for your concern. Maybe the entire building is not to blame, but this worker needs to improve his communication skills.

Just this afternoon I spoke to a gentleman the Social Security Administration and told him at the beginning of the conversation that I had 2 things to discuss. We discussed prescription benefits and I told him I had trouble understanding it. He did try but seemed in a hurry to end the call. And he did. I didn't get a chance to ask my second question. He was in a hurry and didn't seem to care if I understood. I just found out I may qualify to collect some of my ex husbands benefits.I'm having serious financial difficulties and it is important to start this process right now. I tried to apply online but there was a problem there too! NOT a good experience.

I didn't see any of these bad things that people are reporting, for me I'd say the staff was friendly, It only took me 20 min to finish everything.nThere is a young lady there I don't know her name she was at window B, she is extremely fast in entering the data on the computer, she had an excellent knowledge of the required paper work and she is so professional dealing with you, she really saved my day, Thank you!

Totally rude man that was at window 7. He treated me like I was a felon. And kept telling me it was weird that i wanted to get my social security card for me and my daughter. He was extremely rude. If feel really mistreated and disrespected. Very unprofessional.

Everything I have gone up to SSA office they have been so polite and helpful! It is so nice to be treated well when your not feeling so good about your life.

Iu2019d give no stars if I could. Rude, rude, rude is the gentleman at window 1. I guess you have that right when you work for the government. I truly hope I never have to return to this place. My children donu2019t need a social security card anyway.

Always Execellence here. Prompt service. My wait never unreasonable. Patient and thorough. Love this office. Professionalism is very appreciated by me.Great experience.

The young man I saw was very helpful

I've always received quick and courteous service. I don't think people realize just how good it is, compared to government services in most parts of the world, and I've dealt with a lot of them.

Let beginning by starting saying that Tracy should NOT be a MANAGER.... O.K. this place is a joke they don't even help u.... Tracy DON'T no a job as MANAGER yelling in the lobby at folks giving no one tye privacy act SMH.... True facts.... Fort Gratiot office is a joke..... I feel sorry for some of the few workers and the security guard who was nice A plus for him and a couple(3) of workers..... Throwing my stuff in the trash......

Unexpected pleasant experience! The staff was friendly, professional, and knowledgeable. They made me feel like it was important for them to help me and they explained the process thoroughly.

Everyone is friendly and efficient. They always get the job done. On busy days it is worth the wait to see a SS professional.

This place is a joke. A complete joke people who work there are very rude they keep everyone waiting as if no one is there and every time you call you have to wait 2 hours to talk to someone!!!!!!!!!! They really need to get their acts together I would of rated no stars but it wouldn't let me. Once again compete joke that place needs to be looked at.

quick ,efficient, over and beyond what they had to do. Repeatedlynchecked on my progress..Do not know why poor reviews the staff was very knowledgeable

Mr. Rogan was super nice and efficient. Also has a great sense of humor

Well it takes over a hour to see anyone.everytime I go there.

OMG EVERY TIME YOU CALL 40 MINUTE TO TALK TO A PERSON!! THEY ARE RUDE AND SIT ON PAPERWORK UNBELIEVABLE

They lied to me 6 times over and over and tried getting my kicked out on the street to work the street over and over

Rude and take to long with benefits they play on the u260e

It was easy breezy for me there.

Really Helpful