Frankfort Social Security Office – Scott County Social Security Office

Frankfort Social Security Office – Scott County Social Security Office

The Frankfort Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Frankfort Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Frankfort Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Frankfort Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Frankfort Social Security Office – Scott County Social Security Office

    Extremely long hold times, 30 plus minutes, the oneu2019s answering the phone giving out false information or when you ask a question they seem like they donu2019t know the correct answer. Was given info and then find out weeks later after receiving a letter that I was given incorrect info over the phone. Get it together, youu2019re dealing with people lives.
    Jasmine Ferguson
    I honestly wished I could leave zero stars. I was on hold for over 50 mins only to be transferred to hold another 40 mins to still not receive the help I called for. This is absolutely sad and highly disappointing. There has got to be an easier way for the public to get assistance. Don't waste your time calling. Try another county or go online.
    Jexari Castro
    This place is useless no one ever answers. Waiting a lot for nothing because nobody is answering and also if they answer the phone they cut the call with no reason and you have to call again and againnIt is so hard for make an appointmentnI received my baby's ss card after a year and after too many calls and applications!!
    Erik Lilly
    This place is useless no one ever answers. I sat for a hour waiting for someone to answer and no one did, all they want you to do is deal with the automated voice who canu2019t do anything
    Michelle Taylor
    How do I change my name, now that you can't go in person? I have been married since September, and I haven't been able to change my name. I have called, followed their instructions, and my name is not changed. The only thing that has happen is they confiscated my social security card when I mailed it to them. I can't get any answers. Every person I talk to gives me different information.
    Least Trending
    How can u horrass my 75 year old mom over 28 dollars a month over her sun that die last year.
    Steve Sutton
    Can't ever get through. Have to listen to several minutes of uneeded information to begin with. Most of the time the wait is over an hour. Be nice to be able to leave a call back number. It always ask about doing a survey at the end of the callafter speaking to a representative well if I could ever speak to a representative I would. Would give it 0 stars if it would let you.
    Chad HughesSr
    Not much to offer as of right now your only able to drop off paperwork before the lobby in a drop box.
    jamie estes
    Eva was a really nice person very friendly
    They do give copies of award letters but you must go to the office. They are busy but if you go or call the office promptly at 9 am you will be assisted quickly. This is a government agency people, so you will always have to wait after 9 am and the people will be rude and grouchy at times. It's like any other place you visit.
    Debbie Osborne
    On phone, lady was rude, not helpful and when I tried to explain that I was afraid that my ss# was compromised because GA kept coming up when I tried to find out about my # or stimulus check she hung up on me!!
    Danielle Barnes
    Lady was very sweet . But they said my benefits would be there on the 2nd and they never showed up so now in have to call again see what's going on again....been trying for 2 months to get my back pay on the debit card .
    Ventuz Z
    For Deaf people, they will not answer TTY call ever, don't bother trying make call to their TTY number - go there in person.
    Linda Beville
    Stayed on the phone for 40 minutes , agent picked up said part of their name then I heard a clickand was immediately connected to the survey line . Never got to speak to anyone !
    Cindy Quinn
    I was on hold 12 minutes, then when the lady answered she was very rude, hateful and disrespectful!! I I asked one question in how to get a copy of award letter and she very hatefully saidwe don't give out award letters and HUNG UP ON ME BEFORE I COULD EVEN SAY ANYTHING ELSE!!!!! This was the Frankfort Ky one!!!!!
    Billy Kennard
    Seem to always be busy and prepare to wait. But staff are professional, polite, and resourceful.
    Lawrence Madriaga
    Place closes at 12pm on Wednesdays for no apparent reason. If it's absolutely necessary, why not do this on Fridays?
    johnathon walker
    Well my Frankfort social security office is very low at speed since they take there sweet time on waiting on people
    Regina Mcdowell
    Some workers are very rude I will address this issue they are non proffessional
    marlene johnson
    Is a great service and the people is fantastic.
    Tom Metts
    Every time I try to go to the website to make an appointment I only get directions.nFix it!
    you don't know me
    Very rude and unprofessional for no reason
    Haley Davis
    Was very disappointed that this new government office had NO baby changing stations in the restrooms.
    Efficient, many employees to help you. Neat & clean
    Beatrix Blitzer
    Have a general question. Hold times are over an hour. Seriously?????
    Hannah Wilson
    Literally a joke. Unprofessional and rude.
    Neville Weber
    Staff efficient, knowledgeable, personable true professionals
    Kathy Harding
    Went to destination with the utmost accuracy!
    Petra Kathlina
    Everybody was very helpful!
    YH Photography
    Kentucky terrible state

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