West Frankfort Social Security Office

West Frankfort Social Security Office

The West Frankfort Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at West Frankfort Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the West Frankfort Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at West Frankfort Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at www.ssa.gov.

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at www.ssa.gov or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, SSecurityOffices.com is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.


  • 20 Reviews For West Frankfort Social Security Office

    Kacie Coulter
    Nobody ever answers the phone due to covid they don't want people in the office it's ridiculous ud83dude44.... And now they're making so different people have different rules ud83dude44 ud83dude12 so I have told the doctors in Missouri to start calling them and not me I'm sick and tired of getting questioned to death when social security is NOT doing their job
    Princess Pikachu
    They are rude and hateful. They are disrespectful to people on the phone and hang up on them. They donu2019t like office visits with covid still being a thing. They are evasive when appealing decisions wanting only to do them by phone and then get rude to disabled people. I have physical disabilities that keep me dependent on them and now Iu2019m also having anxiety after dealing with their rudeness.
    Tammy Wehmeyer
    Called to change address many times and got no where for months.
    JoAnne Banks
    First guy we dealt with was nice and helpful, but when we came back with our paper work we ended up dealing with another fella. This guy was curt, unpleasant and just rude. At the end of asking my 16 year old questions I simply asked if the DMV would take the letter he gave me as proof to get an ID. He could have replied that he wasn't sure or something along those lines, but instead he told meIt's between you and the state. WHAT!?!?REALLY?!?! How about a simple NO IT WON'T WORK. YOU NEED THE PHYSICAL CARD......
    Lee Mazz
    Answered phone right away, the very nice gentlemen helped me without transferring me over to 5 departments. I have called 4 different offices with wait times of over 50 minutes told me no information available this guy was professional and I thanked him over and over. Great experience.
    Tricia Kremer
    I understand they get a lot of calls and deal with some rude people but that doesnu2019t mean they have to right to be rude to those of us who are polite and use manners when talking with them.nnLady I spoke with today at West Frankfort,IL office was beyond rude!!
    Janet Kronvall
    Trish never returning calls. I have been trying for 2 1/2 months to get answers. Something so I know if things are ok or I need to have other things taken care of.
    LaRita Medley
    Hard to deal with a couple of people that work at the window my stepson needs physical proof of his number until his new card comes in....they refused to give it to him....many places want physical proof and won't wait two weeks for it....trying to say it's been that way since 2014 when that's completely not true at all...I personally know for a fact a person can have it printed out for them.
    Sarah Millikan
    I have called over 4 times trying to figure my sons disability out and have gotten hung up on each time very rude people.
    Amanda Jayy
    Closed to the public. Should say closed not open. Made a 30 minute trip for nothing.
    Arley Logsdon
    Been trying to call the office with phone number they have listed and it won't go through. It will ring 2 times and then nothing. Not a happy camper.
    Jessica Logan
    Went here to get my card changed after marriage. Online says they close at 5pm but they are only open to 3pm
    Tadd Mason
    automated message is a pain in the ass trying to get anything done, made me super mad
    John Toms
    Curtious people. Fast service.
    Cowelle S
    Extremely long waits
    Ashley Forbes
    Kassidi Gibbs
    Chris Albright
    Keith Lambert
    Jamie Mancino

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