Pocatello Social Security Office

Pocatello Social Security Office

The Pocatello Social Security Office is available to answer all of your questions and concerns regarding your social benefits, your social security card and more.

Here you can find the contact information for this office, including phone number, location and office hours. You can also find a FAQ section where we answer the most common questions asked at Pocatello Social Security Office.

If you visit this location, please tell us about your experience. It can be useful for others seeking assistance with Social Security issues.

If you visit the Pocatello Social Security Office, please tell us about your experience. It can be useful for others seeking help for a tax problem.

Due to the COVID-19 pandemic, on Tuesday, March 17, 2020, it was suspended face-to-face service to the public at the Social Security Offices until further notice. However, you can still receive assistance by phone, fax, or online. Your local field office is available to take your call Monday through Friday, 9AM - 4PM.

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Top online services you might receive

You can go to the official website of the U.S. Social Security Administration to receive assistance online. This way you can request the following services without visiting your local office:

Apply for Benefits

  • Apply for Retirement Benefits
  • Apply for Disability Benefits
  • Apply for Medicare Benefits
  • Appeal a Decision

Review Your Information

  • View Your Latest Statement
  • Review Your Earnings History
  • Estimate Retirement Benefits
  • Check Application Status

Manage Your Account

  • Change Your Address
  • Set Up or Change Direct Deposit
  • Print Proof of Benefits
  • Print Your 1099

Frequently Ask Questions at Pocatello Social Security Office

  • Can I apply for Social Security benefits online?

    Yes, you can do your application at www.ssa.gov.

  • How long does it take to get a Social Security card?

    As soon as you provide all the information and documents required, the Social Security Administration will mail you your Social Security card. Generally, you can receive your Social Security Card within 2 weeks from the application day.

  • How do I change the name on my Social Security card?

    You will need to complete the Application for a Social Security Card by downloading Form SS-5 from the Social Security website. Once completed, you will need to mail the form or deliver it in person to your local office, along with the original copies of the documents needed to prove your identity.

  • How to replace a stolen or lost Social Security Card?

    You can request the replacement card online at www.ssa.gov or by calling 1-800-772-12-13. You can also do it by visiting your local office and providing an identification card to prove your identity.

  • Can I schedule an appointment with Social Security through this website?

    No, SSecurityOffices.com is not associated with the U.S. Social Security Administration and has no contact with its offices. As we only provide contact information, you must contact your local office directly to schedule, reschedule or cancel an appointment.

  • 30 Reviews For Pocatello Social Security Office

    Cheyenne Cummings
    If you send in your marriage license to get a new one with your new last name on it be aware that you most likely won't get your marriage license back. They claimed that they sent mine back to me, but I never got it and I now have to pay $76 just to get a new one. The guy I talked to on the phone was very rude and all he wanted to do was argue with me so waiting on the phone for as long as I did was pointless.
    Maria Sanchez
    I work at a bank and help elderly clients that don't know how to call SS get a hold of them in regards to their direct deposits. I have tried multiple times to call and 9/10 the line hangs up with a busy tone. The 1/10 that an answering machine picks up it goes through the options and once I click 0 the voice says the call cannot be completed and hangs up on me. There is literally no way to contact anyone in Pocatello or Idaho Falls. Now i been on the phone for over 40 minutes waiting on the 1800 number, hopefully someone answers there.
    Went to the building to be told to call the # so they can help me so i call the # to only sit on hold for 40 min then get hung up on. When i call back itu2019s just a busy tone.nI mailed off for my new social security card a month ago. They said if i havenu2019t received it in 2 weeks to call. Well itu2019s been a month and Iu2019ve been trying for 2 weeks to get ahold of someone and i canu2019t even get through to anyone. This place is a joke.
    Sari J Merrick
    After filed a appeal they sent me forms well after 60 days/ months later . I had to call for them !! Then they were mad at me !! Says on internet itu2019s their JOB after you file an appeal . Says on their website .... Now no info and when you call their rude . ! Better not ruin my offset date to you their neglect !
    Ted Delezene
    My tax dollars hardly at work. I called three times, beginning at 9AM when I waited an hour and a half on hold until I finally gave up, then at 11:30AM when I was on hold for a half an hour before I gave up; then at 1:30 I was finally, after only 35 min. on hold, able to talk to somebody who could not tell me when an application, I filed a month ago, would be processed. Why can't this office be staffed to handle the volume? Oh yea politicians who say government doesn't work , won't allocate enough funding to hire enough people to handle the amount of work that needs done. Stop electing obstructionists to public office!!!
    Linda Feltenberger
    The lady I spoke with was very rude. I told her I had a hearing issue, she finally gave up and hung up on me. I hope when I call back I don't get the same rude person.
    Kelcee Youngstrom
    So whatu2019s the point in telling people that you will assist us over the phone if you donu2019t answer? Your hours are Monday-Friday, 9-4 and Iu2019m sitting in your parking lot trying to get ahold of someone because the doors are locked. This is very unprofessional.
    Mallory Worthington
    The man at the front desk was so rude and lazy. Not to mention I called for months to make an appointment and only once did someone pick up. Seriously, avoid this place if at all possible. I look forward to never coming back.
    Marisa Garcia
    Can't get ahold of anyone and you can't go in without an appointment.
    Ashley Chacon
    Office is currently closed so when I call I am waiting forever! It's very frustrating to not be able to get ahold of anyone no matter what you do!
    Alex Youknowwhoo
    Zootopia all over.You know at first gives you the impression of this I am not even sure how to begin to describe like the impression of exessive dignity and this like bloated and overly exaggerated attention to details.You feel like it is totally fine if they had to check everything thrice or what is ten times three?nIt should not matter if they process 3 people in 1 hour.What are couple hours compared to eternity,right?At least they are thorough and orderly.nThen few business days later they mail new SS card to the WRONG ADDRESS.In our small city mail lady knows the residents and excels at her job,but if the city was few times bigger one can only hope that honest neighbors would return the mail that is not theirs.
    Standard Nerd
    It's nice that you don't have to stand in a line waiting and can sit down, but the couple times I have had to go here have taken forever. The place doesn't even have to be busy and it takes forever. The best was when I went in, waited, and then they told me I could only do it online and they couldn't help. Awesome, something I could have been made aware of an hour ago. Plan your day around it if you absolutely have to go in and make sure you can't just take care of it online first.
    Bre Lum
    The times that I have been to the Social Security Office have gone fine. The wait time is not too terrible. It is a small town though, so I would not expect to be waiting forever. I like the automated system as far as calling people up; however, it was not helpful when walking into the place there is a front desk that is unmanned. Instead you are suppose to sign in using a computer behind you.nnI also was not that pleased with the answer I was given about my son's card. But I guess that is an issue with the federal government and not this particular location.
    AJ DeCato
    You might get what you need done here, but you might wait an hour to actually talk to someone before they tell you that you have the wrong documentation. Sure, I'm being dramatic, but let's be honest, it is still a government operation which tends to suggest that it takes a significant amount of time to get anything done.
    Georgia Hernandez
    I called S/S and waited on the phone for over 45 minutes after getting to talk to someone he was not any help!! Working from home is not working!
    Curtis Bringhurst
    When I call the number everything is silent. No ringing, no answering machine. Just silence.
    The people at the Pocatello Office are awesome! Not only are they friendly, but they do their best to resolve your problem!
    michael wells
    I found the people very helpful, I had about a 45 minute wait, not bad for not having an appointment.
    Sylvia sabori
    Have always been very helpful to me and my father, as I had to become his payee when he got dementia and could no longer be responsible for his finances. They answers all my questions.
    Cowboy Wayne
    Does anyone even work here?
    Roberta Gifford
    What a joke! Wait 1 hour and get hung up on!
    Lolly Lovesuckle
    It's orderly. Staff were nice. Seemed to know what they were talking about.
    Seth Hill
    Long wait time but the people are great.
    Aryan Wilcox
    Prepare to waste your life on hold/be ignored completely because they wanna leave early...
    mike kirkham
    Not enough staff to help in a timely manner. Such a joke
    T priest
    Some people are very helpful and others are rude robots.
    Jim Fritz
    I fixed my issue with their help.
    Waited over an hour for nothing.
    Landon Truman

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